Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... もっと見る
企業が回答しました
Great admin staff. Kept up to date with progress. Friendly staff collected the car. Really pleased with the repair work. The real bonus was the valeting. Neighbours thought I had a new car.
企業が回答しました
The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, 英国
- 03453030431
4.6
優良
481件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great admin staff
Great admin staff. Kept up to date with progress. Friendly staff collected the car. Really pleased with the repair work. The real bonus was the valeting. Neighbours thought I had a new car.
2026年4月28日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
We're happy to hear that you were pleased with our admin and repair teams! It's great to know you were kept updated and that you appreciated the valet service.
Car returned with interior damage
Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.
2026年4月20日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
We regret to hear about the interior damage and your previous issues. We aim for vehicles to be returned in their original condition and will review this situation.
Very impressed with the repairs and car…
Very impressed with the repairs and car returned with full valet, within 1 week. Great service and communication throughout
2026年4月13日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
We're happy to hear that you were impressed with the repairs and the valet service. It's great to know that you received great service and communication.
Couldn't have been better
The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to all involved.
2026年4月13日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
We're happy to hear you received impeccable service! It's great to know you were well-informed throughout the repair process and that you were pleased with the car's presentation upon its return. Thank you!
DLG Auto Services did a fantastic job…
DLG Auto Services did a fantastic job on my ford puma car came back looking brand new highly recommend
2026年3月17日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
We're happy to hear that your Ford Puma looks brand new! Thank you for highly recommending our auto services; we appreciate your feedback.
Brilliant service from start to finish
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and everyone I saw (or spoke to on the phone) were fantastic. Really good communications all the way through. I was delighted with the service provided and was so grateful for the speedy repair to my car. It even came back washed and valeted. What superstars!
2026年2月23日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our communication and the speedy repair of your car. It's great to know you were delighted with the service. Thank you for your feedback!
Car repaired to high standard.…
Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..
2026年2月10日
DLG Auto Services - Birmingham からの回答
We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!
I couldn’t give this company a better review
I couldn’t give this company a better review. They kept us in touch all the way through and I couldn’t recommend them enough. Staff were so helpful and pleasant.
2026年1月28日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our staff's helpfulness and communication. Thank you for the recommendation!
Fantastic staff and service
Fantastic staff, kept me well informed throughout. Finished to a very high standard and extra quick.
2025年12月8日
DLG Auto Services - Birmingham からの回答
We're happy to hear that our staff kept you informed and that you're pleased with the quick, high-standard work. Thank you for your positive feedback!
ALHAMDULILLAH ALL GOOD
2025年6月3日
Very poor communication.
2025年11月25日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.
Great, fast service, polite and professional
Great service! They fixed my car fast. Picked it up from, dropped courtesy car off, then brought it back. Polite, on time, professional. No complaints
2025年11月19日
自発的なレビュー
Excellent service from start to finish
Excellent service from start to finish, brilliant staff all round ie staff on phones, repair staff and delivery drivers, kept you informed every step of the way and always polite and went above and beyond with collection and delivery due to work commitments would highly reccommend this company
2025年10月6日
自発的なレビュー
So helpfull to collect on time and deliver.repair wise, nice job completed. Staff so friendly and helpful.
On time to collect and deliver back. Friendly staff. Repair was top class.
2025年9月2日
Work closely together with clients Insurance Companies like Churchill U.K.…
Work closely together with clients and established companies DLG Perfect Repair 🚘
Given as unexpected polished up repaired car and new confidence
to continue driving with care for others Enjoy our fixted car again,after road rage incident.
2025年8月19日
Absolutely fantastic from start to…
Absolutely fantastic from start to finish. Collected the car and delivered back to the door like new. Always someone available to talk to on their helpline for advice and they kept regular contact to let me know how repair was going.
2025年8月19日
Great service from start to finish plus…
Great service from start to finish plus you did good repair on my car as my husband would noticed if not as he had job checking finish cars over few years back and quick turn around not keep waiting for return of my car
2025年8月12日
Picked car up transported to Bham
Picked car up transported to Bham. Three days later
minor damage repaired. Door bell rang car was on drive looking great Well done.
2025年8月12日
Manager needs a lesson in customer relations
Complaint Upheld .....Case No 217526997
Incase you miss my review on Google regarding the ongoing dispute with manager Mr Rob Griffiths for refusing to repair my car , I have now recieved an apology and compensation from Direct Line.. case now closed........thak you all on Fb
2025年8月5日
自発的なレビュー
DLG Auto Services - Birmingham からの回答
Hello, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future
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