DLG Auto Services - Birmingham レビュー 

487
TrustScore 5段階評価の4.5

4.6

15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished. start to fini... もっと見る

企業が回答しました

5つ星のうち5の評価

I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... もっと見る

企業が回答しました

5つ星のうち2の評価

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... もっと見る

企業が回答しました

5つ星のうち5の評価

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... もっと見る

企業が回答しました


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • 15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, 英国

  • 03453030431

4.6

優良

TrustScore 5段階評価の4.5

487件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(487)

過去12か月のレビュー数: 485

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5つ星のうち5の評価

Very pleased with the repairs.

Given a courtesy car while mine repaired. Received updates during repairs and a full description of repairs when finished. My car looks and handles exactly as it did before the crash, so very pleased with the work done.

2024年11月19日
5つ星のうち5の評価

From the initial contact with DLG…

From the initial contact with DLG everything was explained to me regarding the repair, a date and time was agreed for the collection of my vehicle, and at the same time the delivery of the courtesy car, throughout the repair the company was in contact with me informing me of progress. Customer service was excellent.

2024年11月26日
5つ星のうち3の評価

Polished panels finished to poor…

Polished panels finished to poor standard and bonnet and wings painted poorly. Wing blending poor and bonnet repaired and resprayed with imperfections. Also damage grill fitted but replaced when complained.

2024年11月6日
DLG Auto Services - Birmingham ロゴ

DLG Auto Services - Birmingham からの回答

We appreciate you taking the time to share your feedback. We understand your disappointment with the quality of the work, and we'll use your comments to improve our services. We strive to provide excellent service, and we're sorry that your experience didn't meet your expectations.

5つ星のうち5の評価

Brilliant - service and repair

Fantastic service from start to finish.

The person who picked up the car was very friendly and knowledgeable.

We were updated every step.of the repair.

Great customer service, brilliant repair, would not know the car was previously damaged.

The car came back cleaner than when it went to be repaired.

I would recommend this repair company to anyone seeking a professional service and a brilliant repair.

2024年11月6日
5つ星のうち1の評価

2nd attempt

2nd attempt, sensors only work when you are about to hit the object in front. No countdown that you are getting close to the vehicle in front. The side sensors not working at all. It’s high turn over and little care to check the quality of work before they return the vehicle. Really disappointed.Will take to Toyota to resolve.

2024年10月29日
DLG Auto Services - Birmingham ロゴ

DLG Auto Services - Birmingham からの回答

We understand your frustration with the performance of the sensors. We value your feedback and will use it to improve our quality control processes. We appreciate you bringing this to our attention and wish you the best in resolving the issue with Toyota.

5つ星のうち5の評価

5 star service and repai

Insurance company recommended DLG for repair to car. Could not fault this company. All communication was timely and appropriate. Every member of staff we had contact with were so professional. Big shout out to Neil who collected car and Peter who returned it, they are a credit to this company. Repair itself was excellent and car was spotlessly clean when it was returned.

2024年10月2日
5つ星のうち5の評価

Top Class Service

One of the best services I have had anywhere, ever. The car was booked in for repair within 2 hours of notifying the insurance company. Admittedly there wasn't a great deal of damage but the following week the car was in being repaired and ready for collection within 24 hours. Customer service was excellent. First class service all round.

2024年10月15日

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