DLG Auto Services - Bristolレビュー 

379
TrustScore 5段階評価の4.5

4.6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... もっと見る

企業が回答しました

5つ星のうち5の評価

Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.

企業が回答しました

5つ星のうち5の評価

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... もっと見る

5つ星のうち5の評価

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... もっと見る

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企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, 英国

  • 03453030443

4.6

優良

TrustScore 5段階評価の4.5

379件のレビュー

5つ星
4つ星
3つ星
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1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.6

すべてのレビュー

(379)

過去12か月のレビュー数: 647

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5つ星のうち5の評価

Excellent company to deal with

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly the repair was faultlessly carried out. Very impressed.

2026年6月3日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're so happy to hear you'd recommend us! It's wonderful that we kept you updated and that our drivers were friendly. We appreciate your positive feedback on the repair and car's condition.

5つ星のうち5の評価

Everyone I interacted with was very…

Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.

2026年6月9日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're so glad to hear our team's genuine and helpful approach made your experience nice and easy. Thank you for your kind words!

5つ星のうち5の評価

Very professional .

Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.

2026年5月11日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're happy to hear you had a positive experience with our professional and friendly team. It's great to know you were well-informed and satisfied with the excellent repair work. Thank you!

5つ星のうち5の評価

The original repair was good apart from…

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. Jamie came out off his lunch brake and polished out the scratch and even had a look at a couple more that were not related to the repair. Couldn’t ask for better service what a top guy and a real asset to DLG!

2026年4月30日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're happy to hear that the initial repair met your expectations. We appreciate you bringing the scratch to our attention. It's great that we could resolve the issue quickly, and we're glad you were pleased with the service. Thank you for your feedback!

5つ星のうち5の評価

Excellent service from DLG

Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date.
As for the repairs - you wouldn’t know I’d had an accident.
Well done everyone and thank you.

2026年4月24日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're happy to hear that everyone provided friendly and helpful service. It's great to know we kept you informed about your car repairs and that you're pleased with the result. Thank you for your positive feedback!

5つ星のうち4の評価

Very professional service

Very professional, efficient and prompt.

2026年2月19日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate you taking the time to share your positive experience with our efficient and prompt service. We are happy to hear that.

5つ星のうち5の評価

Had my ford focus repaired by DLG…

Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"

2026年2月12日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're happy to hear that you were impressed with our service for your Ford Focus repair. We appreciate your continued trust and are glad our team was professional and courteous, keeping you informed throughout the process.

5つ星のうち5の評価

The garage made a courtesy car…

The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.

2026年2月10日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!

5つ星のうち1の評価

Lackluster assessment and so poorly…

Lackluster assessment and so poorly ordered part ended up with 4 month wait for a simple repair, repeated calls met with lackluster excuses.

2026年1月9日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We regret that the assessment and repair process fell short of expectations. We appreciate your feedback and will review our service.

5つ星のうち5の評価

They went far and beyond and did a…

They went far and beyond and did a great job very pleased with the service, great communication always kept updated. Work finished a week before estimed date.

2026年1月30日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're happy to hear that you're pleased with our service and communication. It's great to know the work was completed ahead of schedule. Thank you for your positive feedback!

5つ星のうち5の評価

Very good service

Very good service - kept me informed of repair progress, came for car when they said they would, completed repair early, and did an excellent job.

2026年1月27日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're happy to hear that you had a positive experience! It's great to know that you were informed of the repair progress and that we completed the job to your satisfaction.

5つ星のうち1の評価

lack of professionalism and accountability

after receiving my car back following repairs, I immediately experienced a fault with the Keyless-Go system, where the key was repeatedly not detected unless it was moved around the vehicle to establish a signal. DLG inspected the vehicle and dismissed the issue as a coincidence related to the keyless system.

I subsequently took the car to an independent local garage, where it was confirmed that the front antenna for the Keyless-Go system, located under the main console, was completely missing. In addition, the associated wiring had been left hanging and disconnected, indicating incomplete and negligent workmanship.

Despite being provided with clear evidence of this fault, DLG has denied responsibility and refused to rectify the issue. This response is unacceptable and reflects a lack of professionalism and accountability. Their failure to acknowledge an evident installation error and their unwillingness to take corrective action has caused significant inconvenience and raises serious concerns regarding the standard of repair carried out on my vehicle.

2025年12月12日
自発的なレビュー
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate you bringing this to our attention. We're sorry to hear about the Keyless-Go system issue after your repair and the subsequent diagnosis from the independent garage. We take your concerns about the missing antenna, disconnected wiring, and our handling of the situation seriously. We will investigate this thoroughly to understand what occurred and how to prevent similar situations in the future.

5つ星のうち5の評価

Superb

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to company. Would highly recommend . Special thanks Tony Thanks again Steve Webb

2025年12月1日
自発的なレビュー
5つ星のうち5の評価

From start to finish I was impressed…

From start to finish I was impressed with this company. My car was collected, I was kept informed of it’s progress & it was delivered back to me looking wonderful after repairs. My delivery driver, Paul, was friendly & informative, all in all, I wish this company was nearer me so I could use them regularly for regular maintenance.

2025年11月17日
自発的なレビュー
5つ星のうち5の評価

DLG Auto Services Bristol - Great Teamwork

DLG Auto Services Bristol carried out some minor repairs on my vehicle. The job was completed in good time and the finish looked great. I was kept informed on progress and they collected and returned my vehicle with no need for a hire car. A special mention to the driver who collected the vehicle who on close examination identified a further mark on one wheel arch, which was corrected in the workshop. The repair team at DLG Auto Services are the people you don't see, but clearly take great pride in their workmanship! The finish is well presented, thank you! :-)

2025年11月10日
自発的なレビュー
5つ星のうち5の評価

Simply incredible.

Simply incredible.

These guys did an amazing job on my car following a no fault car accident.

Repairs are immaculate, the communication has been stellar and a very quick turnaround for the volume of work required.

2025年11月3日
自発的なレビュー
5つ星のうち5の評価

Great work

I have had the most wonderful service and my car went into be repaired.The staff are amazing.And the driver that collected car so very nice.I could not ask for more.
Good job.

2025年9月2日
自発的なレビュー
5つ星のうち5の評価

LONGISH WAITS.

TOOK A LONGTIME BEFORE CAR COLLECTED FOR REPAIRS, SERVICE GENERALLY OK, VERY GOOD WORK DONE ON THE REPAIRS. VERY GOOD SERVICE FROM THE MEN THAT COLLECTED THE CAR FOR REPAIRS AND THEN DELIVERED IT BACK AGAIN.

2025年8月19日

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