DLG Auto Services - Bristol レビュー 

381
TrustScore 5段階評価の4.5

4.6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... もっと見る

企業が回答しました

5つ星のうち5の評価

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... もっと見る

企業が回答しました

5つ星のうち5の評価

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... もっと見る

5つ星のうち3の評価

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... もっと見る

企業が回答しました


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, 英国

  • 03453030443

4.6

優良

TrustScore 5段階評価の4.5

381件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(381)

過去12か月のレビュー数: 482

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

My car was in great hands.

My experience with DLG has been amazing. The customer service team where great letting me know how my car was doing calling every 2 to 3 days ,letting me know exactly when my car would be back to me. Car car on return was perfect,fully valeted and looking brand new. I even got a call to make sure I was full happy with work that had been done. Will be recommending to everyone.

2025年3月4日
自発的なレビュー
5つ星のうち3の評価

Attention to detail and after care.

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. The front RH tyre was completely flat the day after return, however as I cannot evidence that was as a result of the accident I have replaced the front tyres at my cost.
I would have preferred quality over speed with the repair.

2025年2月25日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate you bringing these matters to our attention and apologise for the delay in response and the inconvenience caused by the broken handle and flat tire. We value your feedback and will use it to improve our repair processes and communication.

5つ星のうち5の評価

Fantastic service

Fantastic service. I was kept up to date via telephone on the works on my car. They were polite and lovely to speak with. The curtesy and my own car being picked up and dropped off by a lovely man was Swift and easy. No issues. It did take longer than I expected, but I don’t know how to fix a car so it was fine. My car had been valeted which I also hadn’t expected. Thank you! Will recommend to those I know in Bristol area.

2025年2月25日
5つ星のうち2の評価

Keep your promises

Keep your promises. Possibly up grade your courtesy car. Do the repair to a standard you would expect for yourself and not just to get by. Have pride in your work. My car, apart from the accident damage, was perfect in every way. Not the same now.

2025年2月11日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate you taking the time to share your feedback. We understand your disappointment and want to assure you that we take all customer concerns seriously. We strive to provide the highest quality service and repairs, and we are committed to continuously improving our processes. We will use your feedback to help us learn and grow.

5つ星のうち5の評価

From start to finish a wonderful experience

From start to finish a wonderful experience
Beverly and the staff so helpful Given link by the driver
who collected my car so I could check on the repair status of my vehicle Delivered back to me on schedule
absolutely first class repair The company turned a bad
experience into a great experience. Thanks so much
DLG . Back in time for Christmas.Brian Sweet.

2024年12月20日
自発的なレビュー
5つ星のうち5の評価

Very efficient

Very efficient. Lovely staff; kept me informed throughout the repair. The repair was completed in 1 week; I was amazed. Vehicle returned to my home on the day and time specified.

I could not fault the company.

Well done team.

2024年12月13日
5つ星のうち5の評価

Service was excellent

Service was excellent. I was kept up to date on all that was happening. The repair was quick and efficient. Any enquiries were answered straight away by helpful and friendly staff. The courtesy car was delivered to the door and my car taken away. When the repair was finished my car was returned and the courtesy car taken away. Excellent.

2024年12月31日
5つ星のうち4の評価

Efficient

I really liked that they collected my car and brought it back to my home address. They kept me up to date with the progress and were pretty quick with the repairs. The only reason it’s not 5 stars is because it had to go back for some minor tweaks.

2024年12月18日
5つ星のうち5の評価

Helpful and efficient team

Really friendly, efficient and helpful staff.
Great repair to car body work.
After much perseverance they managed to get a locking issue sorted too.
Thanks to all at Longwell Green team

2024年11月28日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報