I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... もっと見る
企業が回答しました
Just had our car repaired by DLG Auto Services through Churchill Insurance after extensive damage. What an absolutely top class service from start to finish. I don't know where to start. Car collect... もっと見る
企業が回答しました
Repairs done to an excellent standard (looks as new) after rear impact collision completed. Was very pleasantly surprised how quickly this was done in just a week - was expecting much longer with new... もっと見る
The repairs were fine, good quality. The main issue was the four dates I was given for completion, firstly around Christmas, then end of December, then 2 dates in January. Eventually it was read... もっと見る
企業が回答しました
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Sills Road, Unit 10B, DE74 2US, Castle Donington, England, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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The quality of work, service and communication couldn't be faulted. I got a courtesy car straightaway. No problems at any point. Took stress out of the situation.

DLG Auto Services - Castle Donington からの回答

DLG Auto Services - Castle Donington からの回答
Great job of the repair, car was picked up, good comucation regarding on update of repair.. car returned back . But on inspection? It's had to go back for a new rear drivers side lense. But very well handled and hassle free. Just a case of losing a day off work, to have the new rear lense fitted.
Excellent help and service from all the staff at DLG, Castle Donington to get my car back on the road.
What an amazing garage!!
I had to use them for an insurance claim when I was hit by another driver. I’ve driven for over 30 years and have never come across a more professional impressive garage
From start to finish I spoke with various women there on every call - every single one of them was so helpful, completely informative and kept me up to date at all times with what was happening. They did what they said they’d do, in a timely manner all the while keeping me informed
What a delight too to have a woman come and deliver my courtesy car where I didn’t have to go through the usual patronising act of telling me what was what in the car and what it was used for!!!
Bonus!
As a female this style of service impressed me!
They also did an excellent job on my car
From start to finish these guys have been amazing
Collected on time, kept informed of progress, delivered back as predicted and very well presented.
Job was done whilst I was on holiday, no fuss no stress, no loan car.
DLG did the repair work covered by my insurers and can't thank them enough for the quality of the work that was done. You can't even tell where the damage was!
Lovely lady picked up my car as expected. Returned and sorted to a great standard in five days. Amazing thanks :)
DGL Auto Services - Castle Donnington had my car for just 6 days after a neighbour damaged the rear nearside corner.
The repair is absolutely AMAZING. perfect colour match, perfect damage repair. You would never know it had happened.
On top of that the car has been cleaned inside and out and DGL Auto Services - Castle Donnington kept me informed of what was happened to my car at all times via phone calls and their web portal.
I would recommend 100% to anyone for auto repairs.

DLG Auto Services - Castle Donington からの回答
Great job from the company. Very professional and kept me informed of the progress throughout. Would definitely recommend.
They dropped my courtesy car off keeping me informed about times. The gentleman who came was very polite. Had an issue with my courtesy car phoned them up spoke to Julie she was lovely she sorted out my problem straight away. They even dropped my car of early which was as they were having to drop it at work The gentleman that dropped it off was
polite as well. All in all great service from a great team.
You let me know when you were coming and the work was great. Plus I was very pleased with the valet service!
Very smooth from first contact to end receptionists lovely and guy who took and returned my car also professional friendly and efficient
Cannot fault this repair company. After what felt like pulling teeth with the insurance company, it was a breath of fresh to finally be dealt with so professionally.
Excellent service.
Excellent communication.
Picked my car up and delivered back before the expected return date.
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