From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... もっと見る
企業が回答しました
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... もっと見る
企業が回答しました
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, 英国
- 0345 3031680
4.6
優良
264件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Service
Excellent service and my car was completed so quickly. I would 100% recommend DLG Auto Services
Thank you for looking after me sooo well
Kay
2023年6月28日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Repair work
Body repair looks good, however we have an annoying rattle suggesting something has not been tightened up properly.
3rd July update:
Thanks. Actually I took the car back immediately after the repair as the rattle is very obvious. They told me it was the CV joint and sent me on my way. I knew this was not the case. The CV joint issue happens on near or full lock and driving. The new rattle post repair happens driving 5mph in a straight line! Which I explained.
This weekend I managed to get some time and looked under the car myself and I couldn't believe there is a screw missing holding the trim under the bumper, on the side where the noise is. Whether this is my rattling nose or not, it is definitely not right. Anyways, I did ring Dlg and I'm taking it back in the next couple of days. If this is the problem, then that's great, but I'm not sure how it was missed. Let's see. Fingers crossed!
2023年6月29日
DLG Auto Services - Orpington からの回答
Hello,
Thanks for your feedback. I'm sorry to hear about your concerns. We encourage you to get in touch with our Orpington site so we can look into the rattling noise issue for you.
Excelant service.
2023年5月3日
Great service car came back looking…
Great service car came back looking like new was collected quickly I was informed of the repair every stage of the way very satisfied fantastic communication
2023年5月25日
Excellent paint job
Excellent paint job. Great service - promptly collected & job done quickly- very pleased 😀
2023年5月25日
The company are efficient.
The company are a friendly , efficient. The staff from reception, collection and delivery are so helpful, very friendly and nothing is too much trouble. Keep you up to date at all times.
My car came back pristine, inside and out.
2023年4月25日
Made a stressful situation easier
Made a stressful situation easier and was kept fully informed at all times did what they said they would do and finished repair was excellent would recommend this branch of the company
2023年5月16日
Excellent efficient Service
2023年5月15日
Fantastic speedy service
Fantastic speedy service - I was kept fully updated all the way along and the work was carried out with a very high standard
2023年5月11日
It ends well
I had a crash at the beginning of April. After dealing with my insurance I was referred to DGL auto services They collected my car from my drive on 18th April & left a courtesy car-
My car was ready for collection 2 weeks later (2/05) - great job done -
I enjoy the fact they kept me informed of developments at all time , they were always very polite and helpful. Great work, great services
2023年4月18日
自発的なレビュー
Very Good Repairs
Generally ok although I did have to send the car back due to the body trim not being aligned correctly but this was dealt with very quickly.
2023年5月2日
Efficient and organised
Attention to detail and interpersonal skills of the people dealing with my enquiries
2023年4月18日
The job was done very good and the care…
The job was done very good and the care cleaned outside and inside,very happy 😊
2023年5月2日
Excellent repair work
Excellent repair to panels and an alloy wheel. I was also compensated because the repair took longer than expected.
2023年5月2日
Could not be improved on
2023年4月26日
It took over a week for my car to be…
It took over a week for my car to be collected for repair. When I had my car returned the low pressure warning came up and I noticed there was some plastic hanging down in the wheel arch of the area they repaired. I have also noticed some paint damage to the roof of my car that was not there before.
2023年4月25日
DLG Auto Services - Orpington からの回答
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
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