From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... もっと見る
企業が回答しました
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... もっと見る
企業が回答しました
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, 英国
- 0345 3031680
4.6
優良
264件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Excellent service. Professional staff. I would definitely use this seo again .
2023年8月28日
Great Job
Extremely efficient kept me informed throughout and were spot on with their timescale. Made a great job of repairs
2023年8月22日
Excellent service
Repair arranged quickly, car collected on time and returned as agreed
Great service
2023年8月14日
They handled the work on my car…
They handled the work on my car promptly and professionally, keeping me fully up to date the entire way through the process. I thoroughly recommend them
2023年8月8日
Fantastic service from start to finish…
Fantastic service from start to finish at the Orpington garage.
Speedy turnaround, polite staff and very efficient. My car came back looking best it’s looked for ages!
Spotlessly clean and you’d never have known that I’d hit a parked car!!
They even repaired another little dig on the other side of the bumper which wasn’t in their job spec.
Many thanks for keeping me on the road. 10/10 👍🏻
2023年8月10日
自発的なレビュー
Excellent quality workmanship
Excellent quality workmanship, good communication, prompt service.
2023年7月25日
Door to door technical help and…
Door to door technical help and service. Great communication and updates . Michael was super !
2023年7月19日
Very efficient
Very efficient, great communication, very welcoming and sticked to given deadlines.
2023年7月25日
Very pleased great service with the work done
Very pleased with the work done.
Professional and Friendly staffs
2023年7月19日
Quality of the repair and service
2023年7月11日
A very good result.
They were prompt in viewing my damaged car and did a comprehensive examination. I was kept updated on progress of repairs even though they overran the anticipated completion date by two days. When it was delivered back to me I was very satisfied with their finished work. A very good job.
2023年7月11日
Steve and the team were absolutely…
Steve and the team were absolutely amazing!!
I had work done here a few years back and had nothing but issues my car kept coming back to me with more damage than it went in with give them their due they did repair all damages but it was a lot of unnecessary hassle however since Steve has taken over you can notice a massive improvement. Due a hit and run in a local carpark I had to return to have my bumper and headlight replaced obviously with a previous bad experience I expressed to Steve my concerns but Steve and the whole team went the extra mile to make sure my car was in very safe hands which it truly was. The fitting was done to complete spec which I really appreciate the grills were clipped back properly.. the spray job it’s self was brilliant paint matched correctly with a nice and smooth finish.. the hand over was done very professionally.. all the ladies in the reception were always very helpful and polite.. thank you so much for changing my negative passed experience into an extremely positive one.. obviously I do not hope to see you again I mean that in the nicest possible way 🙂
2023年7月11日
Fast friendly service
Car picked up and dropped off again. Fast service, had the car back in 3 days fully fixed cleaned and hovered :)
2023年7月6日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Not the best experience
Not the best experience. Had to take car back in a second time because repair wasn't done satisfactorily. Everything took forever, communication and update was near absent
2023年6月28日
DLG Auto Services - Orpington からの回答
Hello,
Thank you for taking the time to provide your feedback. We sincerely apologize for any dissatisfaction you may have experienced during your recent interaction with us. Your comments have been shared with the Orpington site, and we will use them as a learning opportunity to prevent similar situations from occurring in the future.
Excellent service overall
Excellent service overall. Friendly staff who showed genuine interest and concern for my loss of my car.
2023年6月28日
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