DLG Auto Services - Orpington レビュー 

264
TrustScore 5段階評価の4.5

4.6

Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company

企業が回答しました

5つ星のうち4の評価

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... もっと見る

企業が回答しました

5つ星のうち5の評価

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, 英国

  • 0345 3031680

4.6

優良

TrustScore 5段階評価の4.5

264件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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この企業のTrustpilot 利用方法

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4.6

すべてのレビュー

(264)

過去12か月のレビュー数: 491

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fantastic!

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they cleaned it before returning it. Thanks very much DLG Auto Services!

(They do send a link by SMS to a repairstatus site so you can check progress but it doesn’t seem to update in real time for whatever reason, but they do proactively call and text with updates anyway).

2024年9月30日
自発的なレビュー
5つ星のうち5の評価

A very happy experience with DLG

My car was repaired by DLG through Direct Line Insurance after a foreign tipper truck caused severe damage to offside front wing, bumper and bonnet. DLG took just a week before returning my car looking like new - you would never have known it had been damaged; having been repaired and cleaned inside and out thoroughly. They kept in contact to update the status of repair and everyone I spoke to was professional, friendly and helpful. Definitely a business to recommend (rare in the car industry).

2024年9月23日
自発的なレビュー
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We are thrilled to hear about your positive experience with our repair services. We understand how stressful it can be to deal with car damage, and we strive to make the process as smooth and hassle-free as possible. We are delighted that you were impressed with the quality of our repairs, the speed of our service, and the professionalism of our team. We appreciate your kind words and recommendation, and we are committed to continuing to provide excellent service to all our customers.

5つ星のうち5の評価

All round happy

They picked car up very quick and kept me informed and returned car very quickly

2024年9月17日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We appreciate you taking the time to share your positive experience. We're glad to hear that you were pleased with our prompt service and communication throughout the process.

5つ星のうち5の評価

My insurer is Direct Line with DLG the…

My insurer is Direct Line with DLG the preferred repairer I can only describe a recent claim with DLG carrying out works on my car as something close to a personal service with my car being collected from my home and delivery following completion of works at a designated date and time slots. Add to this with DLG coordinating with the hire car company providing me with a replacement car, to ensure timely delivery and collection from my home. No phone calls from me to DLG to arrange all of the above but the reverse with DLG staying in touch via calls and messaging to track the works. Simply an awesome service experience!!

2024年8月27日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We appreciate you taking the time to share your positive experience with our preferred repairer. It's wonderful to hear that you found the service to be so seamless and convenient. We strive to make the claims process as smooth as possible for our customers, and it's encouraging to know that we are exceeding expectations.

5つ星のうち5の評価

Kept me informed all the way through…

Kept me informed all the way through and car was complete a lot quicker than I expected. Brilliant service

2024年8月29日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We appreciate your kind words! It's wonderful to hear that you were kept informed throughout the process and that your car was completed ahead of schedule. We strive to provide excellent service and are glad you had a positive experience.

5つ星のうち5の評価

Seamless and perfect repair

Seamless and perfect repair

2024年8月29日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We appreciate your kind words and are glad to hear that your repair experience was seamless and perfect.

5つ星のうち5の評価

The service from this garage was…

The service from this garage was fantastic from start to finish.
They collected my vehicle on time, & delivered it back to me in pristine condition when they said they would.
I was given regular updates on the progress of repairs to my vehicle.
Thank you so much DLG

2024年8月5日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We are so pleased to hear that you had such a positive experience with our service. It's fantastic to know that you were happy with the collection and delivery of your vehicle, and that you were kept informed throughout the repair process. We strive to provide our customers with a seamless and positive experience, and it's rewarding to hear that we met your expectations.

5つ星のうち5の評価

Good service all around

Fast service, good communication and friendly customer service

2024年8月20日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.

5つ星のうち5の評価

Great service from pick up to return of…

Great service from pick up to return of car. Was always kept updated on progress of repairs.
Car was repaired perfectly.

2024年8月20日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

Thank you for your kind words! We are delighted to hear that you had a positive experience with our service. We strive to provide excellent customer service and are glad our team was able to meet your needs.

5つ星のうち5の評価

Excellent company

Excellent company. They really carve about the quality of their work

2024年8月20日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

Thank you for your kind words. We appreciate your recognition of our commitment to quality. We strive to deliver exceptional work and are glad you noticed.

5つ星のうち5の評価

Great job repairing damaged door and…

Great job repairing damaged door and side panel. Beautiful paint job and valeted so it all matches. Honestly, I couldn't tell it had been repaired. This was an insurance job but I would seriously consider using this company if I had to pay.

2024年8月8日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We are so happy to hear that you are pleased with the repair work on your vehicle. We strive to provide our customers with the highest quality repairs and excellent customer service. We appreciate your kind words about our paint job and valeting services. It's great to know that you were happy with the results and couldn't tell the damage had been repaired.

5つ星のうち5の評価

A perfect experience

The work was done extremely quickly and very efficiently. The men who came to collect the car were polite and friendly.

2024年8月9日
DLG Auto Services - Orpington ロゴ

DLG Auto Services - Orpington からの回答

We're thrilled to hear about your positive experience! It's fantastic to know that our team was able to provide you with efficient and friendly service. We appreciate your kind words and are dedicated to delivering exceptional service to all our customers.

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