From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... もっと見る
企業が回答しました
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... もっと見る
企業が回答しました
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, 英国
- 0345 3031680
4.6
優良
264件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic fast and very good
2024年4月23日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Lovely People!
The engineers who visited and the telephone service have been good. The car came back with an almost insignificant mark on it that I was expecting to be repaired, no problem there - but the door auto-locking mechanism no longer works. I am awaiting DLG to call me back to book this in.
2024年4月10日
DLG Auto Services - Orpington からの回答
We appreciate your positive feedback regarding our engineers and telephone service. We regret to hear that your car was returned with a new issue. We understand the inconvenience this has caused and want to assure you that we take customer satisfaction very seriously.
Thank you for your patience and understanding.
a very good service
2024年4月10日
Good communication and did exactly what…
Good communication and did exactly what they said they would do. Very efficient service
2024年4月4日
You collected my car
You collected my car, mended it and brought it back "looking like my car" after the idiot trying to move me out of her way, having stopped beside me in a queue. I am allowed to say it was a woman! My 1st experience of an accident in this car, my "baby" bought in 2013"
2024年3月19日
Informative at all steps of the process…
Informative at all steps of the process which made it easier to plan our day
2024年2月17日
Trouble free repair
After having someone drive into my car I used DLG Autos for the repair. The experience was good as they removed the stress of the accident. They collected my car and left me with a hire car and whilst carrying out the repairs kept me informed of the progress. When completed the dropped off my car and collected the hire car.
2024年3月12日
Efficient repair process from start to…
Efficient repair process from start to finish - I was kept updated on my car's repair progress every step of the way with regular texts. Speedy repair - DLG contacts helpful and informative. I was warned about paying the excess right at the beginning and reminded several times. I liked the eco approach to sourcing car parts.
2024年3月6日
Great communication and very happy with work completed
Great communication and work completely well and within 1 week
2024年3月6日
Very good and efficient service.
2024年3月6日
Excellent service
Excellent service staff were so professional nothing was too much trouble amazing from strat to end
2024年3月6日
They were so professional
They were so professional, courteous and very helpful. Keeping me up to date with everything that was happening with my car.
2024年2月28日
Great service friendly guys
Great service friendly guys, professional approach felt at ease and made a great job of my car Thank you .
2024年2月28日
Thank you so much DLG Auto Services, Orpington - Fantastic job! 😁
Hi guys! I just want to express my thanks to you on doing such a fantastic job on my Motability car after an accident on 07/02/2024. I’m more than happy with the repairs you carried out and thank you for keeping me updated on every step of the process. It was despatched back to me on Friday evening (23/02/2024) and I couldn’t contain my delight when I saw it again looking in a healthier state.
2024年2月27日
自発的なレビュー
DLG Auto Services - Orpington からの回答
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service
First class service by DLG Auto Services - Orpington
Excellent all round service from the drivers, office staff and mechanics etc!
Very reliable and a speedy turnaround on the repair of my vehicle.
A definite recommendation!
2024年1月31日
Wing mirror replacement and paint work on door
Excellent service collecting and returning the car.
Repairs to mirror and paint job completed to high standard
2024年2月16日
Excellent Service
Excellent Service, did the repair in time. Work done was very good.
Also good communication.
2024年2月8日
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