DLG Auto Services - Peterborough レビュー 

404
•
TrustScore 5段階評価の5

4.9

17 Bakewell Road, PE2 6XU Peterborough, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My car was picked up by transporter as arranged with care. I was kept updated and informed from inspection to repairs. My car was then delivered back as arranged, again with care, by transporter. B... もっと見る

企業が回答しました

5つ星のうち5の評価

What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... もっと見る

企業が回答しました

5つ星のうち5の評価

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... もっと見る

企業が回答しました

5つ星のうち5の評価

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

4.9

優良

TrustScore 5段階評価の5

404件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(404)

過去12か月のレビュー数: 348件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent work

My car was picked up by transporter as arranged with care. I was kept updated and informed from inspection to repairs. My car was then delivered back as arranged, again with care, by transporter. Both drivers very polite and helpful. My car looked new when it came back and l am very happy with the service l have received. Thank you.

2026年8月17日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're so pleased to hear about your positive experience with our service! It's wonderful to know that the transportation of your car was handled with care and that you were kept updated throughout the repair process. We're especially glad that your car looked new upon its return and that you are very happy with the service. Thank you for your kind words!

5つ星のうち5の評価

What an amazing service

What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then delivered back to my home. All staff involved were friendly, courteous and very informative and were a pleasure to deal with. Wouldn't hesitate to use again. Well done to everyone at DLG Auto.

From Catherine Hall (nee Andrews)

2026年6月30日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We are so happy to hear that our service exceeded your expectations! It's wonderful to know that our team provided a friendly, courteous, and informative experience from start to finish. We truly appreciate your kind words and look forward to assisting you again should the need arise.

5つ星のうち5の評価

Very pleased

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car was dropped off and I was able to review the work on my return. The whole process was smooth, efficient and standard of work fantastic. Very pleased and though I dont particularly want to have another accident I would definitely use them again.

2026年6月23日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We truly appreciate you taking the time to share your positive experience. We are so pleased to hear that the repair process was smooth and efficient, and that you were happy with the standard of our work. It's wonderful to know we could provide excellent service during a challenging time. Thank you for your kind words; we are always here to help if needed.

5つ星のうち5の評価

I was kept fully informed at all stages…

I was kept fully informed at all stages and everything went amazingly well - thanks!

2026年6月20日
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're so glad everything went amazingly well and we kept you informed. Thank you!

5つ星のうち5の評価

Went beyond the basics.

Repaired my car to my entire satisfaction. I'd also highlight impressive customer-communication, and the professionalism of their interlocutor, Tracey. Well done everyone!

2026年6月17日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're delighted your car repair met your satisfaction! We appreciate you highlighting our communication and professionalism. Thank you for your kind words!

5つ星のうち5の評価

Fast, efficient and friendly service

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.

2026年3月25日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!

5つ星のうち5の評価

Outstanding service.

I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.

2026年3月30日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.

5つ星のうち5の評価

Incredible: top service!

DLG Peterborough are nothing short of incredible. I have never experienced such great service, efficiency and good people in auto. From Jackie in reception to the standard of mechanical team, and the delivery guys, this is the very best you can get. Thank you so much!

2026年2月13日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're happy to hear that you had such a positive experience! It's wonderful to know our service and team met your expectations. Thank you so much for your kind words and appreciation.

5つ星のうち5の評価

Excellent service

Really impressed with the service. Everyone I spoke to was professional, helpful and friendly. Colleted and delivered the car when they said they would, good communication through the repairs and the car looks great!

2026年2月10日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're happy to hear that you were impressed with our team's professionalism and helpfulness. We appreciate your positive feedback regarding our communication, collection, and delivery service.

5つ星のうち5の評価

Very professional approach to keeping…

Very professional approach to keeping the customer updated on work progress and excellent workmanship.

2026年2月10日
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our team's work and communication.

5つ星のうち5の評価

DLG Auto Services for vehicle repairs - Peterborough


After damage was done to the offside rear wing against a wall, Direct Line put me in touch with DLG Auto Services for the repair. My wife and I were contacted immediately and their well organised, compassionate, streamline and professional services kicked into gear. A courtesy car was organised and delivered to our home and our damaged car taken to their workshop for repair.

The staff were very helpful and kept us up to date with every stage of the repair via telephone calls, emails and through their online panel. Our vehicle was returned with a first class repair, with a perfect match on the Pearlescent White bodywork and the dents had vanished! The drivers, Duane and Sean, were dressed appropriately, polite, professional and explained everything in great detail with photographs and emails to follow up. The Site Manager, Shaun Hewett, touched base with us and was also extremely helpful.

My wife and I are so grateful for their excellent customer care, service and quality of repair to BSI Kitemark (BS10125) with a 5 year warranty for the repair. Thank you!

2026年1月16日
自発的なレビュー
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're happy to hear that you and your wife experienced well-organized, compassionate, and professional services after the damage to your car. We're glad our team kept you updated throughout the repair process and that you were pleased with the quality of the work. Thank you for acknowledging the team's politeness and attention to detail. We appreciate your feedback.

5つ星のうち5の評価

I had an accident with a full grown…

I had an accident with a full grown deer. DLG Autos took all the stress away from collecting the vehicle, keeping me up dated on a weekly basis both via text and speaking to me on current status. The ladies in the office were brilliant and remained professional at all times. DLG Autos were very open and honest regarding any delays and answered any of my queries. Well done team.

2026年1月14日
DLG Auto Services - Peterborough ロゴ

DLG Auto Services - Peterborough からの回答

We're happy to hear that we could alleviate the stress following your accident. Our team appreciates your kind words regarding our communication and professionalism. Thank you for your positive feedback!

5つ星のうち5の評価

An excellent all round service

We were kept informed at every stage. The staff were very friendly and the car was returned promptly and much cleaner! The repairs have been done perfectly. I cannot praise this company highly enough. Well done all.

2025年11月6日
自発的なレビュー
5つ星のうち5の評価

Professional

Polite, friendly and professional.
Car was returned at the correct time, in excellent order.
They kept me properly informed as progress occurred with the car.
Very pleased

2025年9月2日
5つ星のうち5の評価

Well organised car repair operation

Very well organised operation; collected my damaged car and kept me informed throughout the repair process.
When I collected it not only was the repair completed beautifully, but the whole car was cleaner than I've ever seen it!

2025年8月29日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報