What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... もっと見る
企業が回答しました
Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... もっと見る
企業が回答しました
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... もっと見る
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... もっと見る
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
17 Bakewell Road, PE2 6XU, Peterborough, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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You said, you did and kept me informed. That is exactly the type of service that other businesses should aspire to.
Thank you.
Excellent service from start to finish, with clear & regular communication throughout the process, keeping me informed on progress.
The car was picked up & delivered back to the house & it is looking like new again.
Thank you DLG team.
My car was sold despite my explicit instruction that I would keep the car. This is theft by all laws. I want my car. I want to know who stole my car.
KT58CYO

DLG Auto Services - Peterborough からの回答
Excellent workmanship and was kept updated on the progress throught
Prompt and efficient collecting my car for repair, doing the repairs and delivering it back to me. Great job.
From start to completion I felt my car was in reliable hands. The service and updates were exceptional and when my car was delivered back to me it looked brand new. Everything had been itemized with all the work that had been carried out. The pick up and delivery drivers were very pleasant putting my mind at ease. The staff that rang during the work being done were very pleasant and helpful. Overall excellent service.
My whole experience was really good from the initial contact to the return of my repaired vehicle. The car was collected promptly, the driver was very polite and informative. I was then kept up to date regularly with the progress of the repair and what may have caused any delays. The young lady who contacted me was very efficient, she spoke kindly and took time to explain everything. This was very refreshing in today's world.
Amazing communication all the way along. Friendly voices on the end of the phone who kept me up to date with what was happening with my vehicle.
Hat off to Dwayne who delivered the car on the day of the floods. Normal time distance 45 mins but took him 2 hours but he got here.
From start to finish they were great, regular updates on work being carried out
The guys that collected & delivered my car are great. Professional, polite, respectful of where they parked & have a sense of humour. Most of the office staff are also polite & professional and amusing. Which helps after someone has hit your car.
first class service, Courtesy car brought to my door and my car taken away. My car came back like new inside and out all within the estimated time. Phone calls and texts to tell me of progress, could not fault this company
Excellent service received from DLG. I was kept informed throughout the whole repair and they were very thorough in checking all parts of my car for any damage. All the work was completed in a timely manor
Totally professional service and smooth process from initial contact - collection of vehicle - allocation of courtesy car - through to drop off of vehicle at home address. A dashboard was available to track the status of the car repair. All staff contacted during the course of the process were extremely helpful and friendly. I would not hesitate in recommending this facility for car repairs.
Very efficient in collecting and returning the car and high standard of repair work.
Kept me informed of progress and finish is excellent.
I had a great experience with them. Excellent customer service and everything went smoothly.
My car repair was handled perfectly from collection to return & car hire.
We were kept informed all through the process. Only tiny thing is that the colour doesn't quite match but the car has been in the sun I expect and has faded.
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