DLG Auto Services - Wakefield レビュー 

480
TrustScore 5段階評価の4.5

4.3

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.

企業が回答しました

5つ星のうち5の評価

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... もっと見る

5つ星のうち5の評価

Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... もっと見る

5つ星のうち5の評価

I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, 英国

  • 0345 3031704

4.3

優良

TrustScore 5段階評価の4.5

480件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(480)

過去12か月のレビュー数: 677

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5つ星のうち5の評価

Friendly and professional staff…

Everything was done by the friendly and professional staff to make the process stress-free. My car was collected and the courtesy car delivered on the date stated and the reverse process was two days earlier than scheduled. The courtesy car, which was only two years old, was as good as I could have hoped for. I can't praise DLG highly enough.

2025年5月27日
5つ星のうち5の評価

Amazing company to deal with

I had a crash and from the beginning DLG were amazing, they were friendly to deal with, very accommodating. They sorted my courtesy car straight away with no hassle. Both the delivery men were amazing, helpful and very punctual. Thank you all so much for keep doing what you're doing. You're awesome x

2025年5月21日
自発的なレビュー
5つ星のうち5の評価

Very good repair service

Very good repair service, which was done competently and within a very good time frame. One particularly good thing was that communication with me was good, keeping me in touch all through the process.

2025年5月20日
5つ星のうち5の評価

The whole process was problem free from…

The whole process was problem free from start to finish. Our vehicle was collected promptly and a courtesy car dropped off at the same time. Regular updates on repair progress were available online and the job was completed on schedule. I would have no hesitation in recommending DLG Auto Services.

2025年5月6日
5つ星のうち1の評価

the first repair was substandard and…

the first repair was substandard and the car had to be returned to the repair centre. After returning the car back to the repair centre for re-work, there was no comunication from the centre at all, I had to call daily for updates and was told different information. Before my car was collected for the second I told the centre my MOT due, they said it would be ready but it wasn't

2025年4月22日
DLG Auto Services - Wakefield ロゴ

DLG Auto Services - Wakefield からの回答

We understand your frustration with the repair experience. We strive to provide excellent service and are disappointed to hear about the communication issues and the need for a second repair. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

5つ星のうち5の評価

Great service

Great service, my car was collected from home on time and no problems. I was informed regularly about the repair with everything going to plan. The car was returned back on the time agreed. Good all round service.

2025年4月22日
5つ星のうち5の評価

The reviews are accurate: excellent service.

My car is insured with Direct Line so it's not surprising they sent it to DLG. I was reassured to see the good reviews on Trustpilot and elsewhere before the repair and I'm happy to add to them now. DLG organised collection from the Volkswagen dealership garage, answered my queries about the work and resetting the tire pressure warning system, they completed the repair faster than was estimated, and they did so with courtesy. So far there's nothing wrong with the repair and I'd be very happy to see the car go to them again.

2025年3月18日
自発的なレビュー
5つ星のうち5の評価

Excellent Service

Picked my car up when said they would, staff were really friendly, kept me informed and updated on progress and dropped back when they said they would. Excellent valet as well really pleasesd

2025年2月18日

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