I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.
企業が回答しました
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... もっと見る
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... もっと見る
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... もっと見る
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
On the ball messaging progress, when done and delivery.
Very impressed.
Prompt service, kept updated throughout.
Picked up and delivered car at times stated.
Car repaired well, back to it's usual condition.
I liked the way the DLG staff kept me informed of the progress of the repair and all were all very friendly. I would also include both drivers who collected and returned my car and had the same friendly manor. The quality of the repair was outstanding and I would be happy to use DLG again if the situation arose and would not hesitate to recommend them to a friend.
Bodywork repair due to accident very happy with dlg service and repairs also courtesy car . Went thru insurance very happy with outcome.
Made a brilliant job of repairing the car and the paint work glistened.
Great communication. The people that were involved seem to really know what they were doing and gave me peace of mind.
Very communicative and informative. Kept in great contact with me throughout
Once they started the repair it was done very quickly. I got my car back sooner than I expected.
Kept in touch with us throughout
Excellent repair (can't see the repairs at all
Brilliant, like brand new. Picked the car up and dropped it off with a fill valet.
From start to finish the staff were amazing. I was given a super courtesy car,had frequent updates regarding the work being carried out,very informative. The work done was of a very high standard,they also hoovered and washed my car for that perfect finishing touch. Can't recommend highly enough,many thanks
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from start to finish. Exceptional work u should be proud of yourselves. Thank you.
During the recent windy weather a tree decided to fall into my path as I was driving home…cause quite a bit of damage.
DLG Wakefield were given the job to do the repairs and by and large their service and workmanship looked good when I first received my car back.
But by the time the car was returned, light was failing and I needed to take a closer look during daylight.
The following morning on closer inspection the windscreen trims on both sides didn't look to be seated correctly and stood proud of the A-frame seating, and try as I might I couldn't get them seated properly. The rest of the vehicle looked fine and finished to a good standard. But my parcel shelf wasn’t there!
Driving around later that day, the trims decided to part company with the vehicle, luckily wasn't going fast and could stop to retrieve them without them being otherwise damaged.
Rang DLG who said would send an engineer to fix the problems under their 5 year warranty.
The guy duly attended a few days later and declared the trim clips attached to the A-frame to need replacing, and, as for my parcel shelf, he knew nothing about it, said he would order new trim fixing clips and bring my parcel shelf ( which had obviously been removed to valet the car and not replaced) back when the clips came.
DLG should imho improve their quality control inspections to make sure the vehicle they are returning is returned with everything it came in with and repairs are completed correctly.
Will update this review as and when my car is finally repaired.
***edit …
DLG attended today 13/1/25 replaced trim clips and brought my parcel shelf back! All good

DLG Auto Services - Wakefield からの回答
Absolutely fantastic job on the body work. Was done quick and came back pristine inside and out.
Once DLG had been booked by our insurers to effect the repairs to our vehicle, they completed them in an efficient and professional manner. The staff were very courteous and polite, and always kept us informed as to where they were up, and expected completion times/dates.
The kept in contact with how work was going and about waiting on parts
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