I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... もっと見る
企業が回答しました
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... もっと見る
企業が回答しました
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Vickers Drive North, KT13 0YU, Weybridge, England, 英国
- 0345 878 5551
4.7
優良
392件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very pleasant and efficient service
Very pleasant and efficient service, easy to deal with. Excellent quality repair to damage.
2025年4月8日
My car has just arrived from the
My car has just arrived from the. repairs. Looks marvellous (brand new)! Very good service and very polite people. Very pleased.
2025年4月7日
自発的なレビュー
I found DLG very compitent and pleasant…
I found DLG very compitent and pleasant to deal with and very efficient, they notified me when they were picking up my car, told me how long they would take to repair the car and returned it back when they said they would.it was a very good service.
2025年3月1日
I recommend
Good communication, they did an excellent job repairing my car like a brand new car, excellent customer service
2025年3月25日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The second time my car was not repaired…
The second time my car was not repaired as should be. It costs me to rearrange my plans and money.
They promise a lot but for the completion the job is not supervised correctly.
2025年3月18日
DLG Auto Services - Weybridge からの回答
We understand your frustration with the recent service you received. We strive to provide high-quality repairs and are disappointed to hear your car was not fixed properly. We value your feedback and will use it to improve our processes.
Very poor service
My car just got delivered second time and is scratched on the side of recent repair after not being fully fixed first time
2025年3月14日
DLG Auto Services - Weybridge からの回答
We understand your frustration. It's disappointing to receive a vehicle with damage, especially after a repair. We're committed to providing a positive experience for our customers and will look into this matter further.
Good customer service and communication
I have received a first class service they kept on giving me all the updates regarding the progress of the repairers
2025年2月25日
Excellent service
Impressed by the quality of the repair and the general process of collection and return of my car.
2025年2月25日
great communication and updates
great communication and updates. friendly service and kept to time they projected.
2025年2月25日
EXCEPTIONAL
Both customer service and team team was friendly, knowledgeable and explained what work needed to be carried out. Throughout the process they kept me informed of the progress every few days. Absolutely fantastic service, they went above and beyond to fix my car quickly and efficiently.
I would highly recommended them for their exceptional service which covers even time keeping; when they collected and also delivered my car they gave a specific time they arrived promptly within minutes.
2025年2月17日
自発的なレビュー
Quick friendly service from start to…
Quick friendly service from start to finish. My claims handler Simon Tye always kept me up to date with progress and offered great service throughout. The repair did take some time due to availability of parts but overall the service was excellent
2025年2月4日
Perfect repairs.....excellent timing…
Perfect repairs.....excellent timing for pick up and delivery. Great staff
2025年2月4日
Professional service
The whole experience, from collecting my car to the return after the repairs were completed, was carried out in a highly professional manner. Although there were some delays by the manufacturers in providing the parts required, I was kept up to date by the Repair Controller on the status of my vehicle on a minimum weekly basis. I have been very impressed with the service provided by DLG Auto Services. Everyone that I dealt with did what they said they would do without me having to chase them. All of the staff were polite and friendly. An excellent company ethos!
2025年1月31日
Good job well done
Good job well done. Higher level of service than other companies I have dealt with.
2025年1月28日
Outstanding!
I cannot recommend DGL Autos highly enough.
Super courteous, kept me fully informed.
Did the repairs super fast and collection and delivery at my convenience.
You won’t find a better garage.
2025年1月31日
自発的なレビュー
Good service provided
Once it was at their rear shop they worked quickly, but were then delayed by receiving the wrong parts. Kept me informed once I chased.
2025年1月9日
First class bodywork repair
From the collection of the car to its delivery, everything was perfect. The repair was brilliant leaving the car looking like new
2025年1月22日
This is the second time using DLG and…
This is the second time using DLG and yet again, impeccable service from start to finish. Rajan who returned the car was very polite and courteous.
2025年1月13日
自発的なレビュー
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