I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... もっと見る
企業が回答しました
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... もっと見る
企業が回答しました
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Vickers Drive North, KT13 0YU, Weybridge, England, 英国
- 0345 878 5551
4.7
優良
392件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Top notch service!
Our car was taken in for repair after being rendered undrivable after an accident. At every stage the service and communication were professional. We were treated well, and the garage was proactive in informing us of what stage the work was at so that we could plan ahead.
2025年5月1日
DLG Auto Services - Weybridge からの回答
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
My partner is the insured and driver of…
My partner is the insured and driver of the vehicle and we were both very pleased with the repairs to the car.
2025年5月13日
I was very pleased with the repair…
I was very pleased with the repair quality and customer service that I received.
2025年5月2日
They co operate with me very well and…
They co operate with me very well and done excellent work on my vehicle
Thanks
Dave Paull
2025年5月13日
Fantastic service from booking the car…
Fantastic service from booking the car in for the repair to getting the car back a week later. Exactly the service I expected from such a great company.
2025年5月13日
Impeccable service from the time I was…
Impeccable service from the time I was told the car was to be repaired. the combination of Churchill and DLG was very Impressive ,
2025年5月13日
Good quality service
I was kept informed about the progress of the repairs. My car was repaired well and delivered to my door.
2025年5月13日
Did what they said they were going to…
Did what they said they were going to do.when they were going to do it
2024年9月10日
Excellent and customer friendly team
We had a great experience with DLG Auto services. They are professional, courteous and very friendly. A rare team, who is genuinely interested in helping their customer.
2025年5月6日
Car collected promptly
Car collected promptly. Estimate of time required for repairs mae promptly and repairs carried out on time
2025年4月3日
Fast, friendly and efficient
Fast, friendly, efficient and quality these are the words I would use and at the end of it all customer satisfaction
2025年5月6日
They were very efficient and quick to…
They were very efficient and quick to keep us updated as what was happening with our vehicle and when it would be completed.
2025年4月29日
Dacia Duster LH68 BVF kept me infomed at all time onhow the repair on my car was going ,collection and delivey back to me was on time and was great
keeping me informed on how the repair is golng and collection and redelivery was great
2025年4月22日
DLG Auto Services - Weybridge からの回答
Thank you for your kind words. We're glad to hear that you were happy with the communication and collection/redelivery process. We strive to keep our customers informed throughout the repair process.
Excellent service and repair quality
2025年4月22日
The communication for collecting and…
The communication for collecting and returning the vehicle was very efficient. The process for checking on the progress of the repair was very easy. The repair quality could not be faulted.
2025年4月22日
speed and quality repair.
The turnaround time between collecting my vehicle, repairing it, and handing it over was incredible. I would have appreciated the assessor or bodyshop manager handing the car over to me and explaining the repair, instead of the parts guy driving the car out to me, who knew nothing about the repair.
2025年4月15日
bumper repair
The service and repair was very efficient. The whole process went very smoothly.
2025年4月15日
A Company you can trust.
From the start to the finish of getting my vehicle fixed, I was regularly informed by text of what was happening. The finished repair was excellent.
2025年3月24日
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