Ordered doors which are clearly advertised as “3-5 day delivery”. Over a week later there is no response. I have called many times using the main phone line (supposedly Customer Services”), but simply... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... もっと見る
Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... もっと見る
Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few... もっと見る
企業情報
Door Station について
当該企業による記述
Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.
Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.
連絡先
Unit 62, Zone 1 Deeside Ind. Park, Welsh Road, CH5 2LR, Chester, 英国
- 01244893129
- customerservices@doorstation.co.uk
- doorstation.co.uk
4.2
ほぼ満足
324件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Very good service
I had a mix up on the size of a 1930 LPD internal door by my joiner (he cut the wrong door down to size leaving me with an ordered bespoke door that was surplus to requirements and in need of a further standard door). This was all sorted out by Door Station / LPD very efficiently and at no additional cost thanks to Dan.
2024年2月8日
The doors I ordered are very good…
The doors I ordered are very good quality and delivery process excellent. Thank you
2024年2月4日
Fantastic Company
Fantastic service, very friendly, quoted within 10 minutes of my enquiry. Quality of fire doors excellent, very fast delivery and stored them for me until my fitter was able to carry out work. Would highly recommend this Company.
2024年1月31日
Easy & good.
Easy, hassle free, great quality and arrived when they said they would plus in stock. rare these days.
2024年1月25日
Door came in good order on time
2024年1月16日
The doors seem to be good quality and…
The doors seem to be good quality and well made. They have not been fitted yet as we are waiting for our carpenter to do that.
Will have no hesitation in using this company again.
Regards
Peter
2024年1月5日
Best value I could find online and very good customer service
Great website and price (was best price I could find from a number of companies). Friendly and available customer service too (I called a day or 2 after a large order and made an amendment - which was VERY EASY - maybe the easiest I've ever had with any company - the process was very smooth and the additional door came with the larger order no issues). Delivery came swiftly and on the date and time I was told it would. Would buy from them again.
2024年1月11日
Had to chase them
Had to chase them. No replies to a email. Then said the door was going to be delivered. Said tge team would get in contact. Then drive came to the door . Luck we were in . But door was fantastic. Good quality. 👍
2024年1月11日
Bespoke under stairs Door
I ordered our bespoke door in early September 2023 and it arrived on the 3/01/2924. I initially thought it was made in this country but no.It was delayed as we were expecting it to arrive end of November.The quality is good and it was even coated which I wasn't expecting which saved a bit of time after I hung it in place.
The price I thought was rather expensive for such a small door £294.
Overall we're pleased with the finished result and the communication as my inquiries were answered quite promptly.
2024年1月3日
door stations communications were good
door stations communications were good, the manufacturer of doors originally request where out of stock. door station sent good alternative and delivered on the agreed date, no issues.
2023年12月15日
Did not realise when ordering doors…
Did not realise when ordering doors that they would be coming from China.I expected to wait a little bit longer as the doors were a different size but not five long months.
2023年12月8日
Door Station からの回答
Hi Jean,
Thanks for taking the time to submit your 1-star review.
This issue here unfortunately is that your order was for a custom sized door. Regardless of where the materials are sourced (Indonesia not China), these take much longer than standard sized doors which tend to be ready to ship from warehouses here in the UK.
We clearly state on the website both at the time of ordering, as well as prior to sign off with the manufacturer, the expected length of time that it should take for your custom sized doors to be made and delivered to you.
In your case, custom sized doors manufactured by LPD Doors are estimated to take around 18 weeks, and with 18 weeks being four and a half months we feel that delivering these to you inside of 5 months is within a reasonable time frame.
Either way we are always on hand to answer any queries you may have, or get updates for you at any point during your order.
We do however really hope enjoy the door.
All the best,
The team at Door Station
Excellent service
Excellent service. Doors lovely. Prompt delivery. Competitive pricing. Would recommend and use again
2023年11月24日
Great product & service
Simple, straightforward quality doors at a great price, picked up locally..
2023年11月20日
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