I bought two pairs of shoes, one is a super comfy sandal and the other are heels that are just a bit too high for me. NancyYu helped me with the return process and although they were too worn for a re... もっと見る
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Love the shoes I received! They fit true to size and are super comfortable! When I received my first order, I only received one shoe and they were very quick to fix it. Very efficient and very kind. W... もっと見る
I had an issue with an order. The CSR was very professional and knowledgeable and helped resolve my concern within a few emails. This is a company I can trust to stand behind their products as well as... もっと見る
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Really cute shoes however they had to be retuned since they did not fit. The return process was not straightforward and it took several unsuccessful attempts to access it on their site. If you checkou... もっと見る
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企業情報
当該企業による記述
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
連絡先
9500 Railroad Ave, 07047, North Bergen, 米国
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.3
優良
217件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Very friendly,patience group of…
Very friendly,patience group of people.The product is great My shoe was a little big ,they werre very promt on return and handling my issue .Looking forward to get my shoe
2026年7月20日
自発的なレビュー
Dreampairs からの回答
Hi TC Pervin Karamete,
Thank you for your kind words. We truly appreciate your feedback and are happy to hear that our team was able to assist you with the return process in a timely and helpful manner. Providing friendly and patient service is always our goal, and we’re glad that your experience reflected our commitment.
Thank you for choosing us. We look forward to your next shopping experience with us.
Excellent experience
My son had 3 pair of Dreampairs in the past and he was happy with them . The last pair we had some issues when it was raining, the pair was inside the warranty window . I contacted costumer service and got a replacement from them . Excellent service! The team was fast, professional, and very respectful. They helped me solve my issue right away. Highly recommend!"
2026年7月15日
自発的なレビュー
Dreampairs からの回答
Hi ELTON OLLI,
Thank you for your generous words. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our customer support team. It’s always our pleasure to assist our guests and provide the best possible service whenever help is needed.
Thank you for choosing us. We look forward to assisting you again in the future.
Received great service!
Received great service on the refund due to strap was broken.
2026年7月20日
自発的なレビュー
Dreampairs からの回答
Hi Rick Horn,
After reading your review, we couldn’t be happier! We’re glad to hear that our team was able to assist you with the refund process and provide a positive resolution. Providing helpful and caring service is always our goal, and we truly appreciate your recognition.
Thank you for choosing us. We look forward to serving you again in the future.
The Customer Service is amazing
The Customer Service is amazing. they understood my problem for the product and provided with a solution right away that worked great for us.
2026年7月13日
自発的なレビュー
Dreampairs からの回答
Hi Ruchika Saraogi,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Great service
So I had originally ordered these shoes from Amazon. When I got them, the shoes had purple stains and a yellow mark on the strap. So I was very upset. I waa going to return them through Amazon when it suggested I talk to the rep doe these shoes. I did, told them what happened and they sent me a new pair, a beautiful brand new pair. Honestly I would just buy the shoes from the seller and not through amazon! They were so helpful, great customer service!
2026年7月15日
自発的なレビュー
Dreampairs からの回答
Hi Luci Bender,
Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Dream Paris has an amazing team
Dream Paris has an amazing team. They are beyond kind and will take the time to help you with everything and anything you need. They have great values and care about all customers.
2026年7月19日
自発的なレビュー
Dreampairs からの回答
Hi Laisha Lombera，
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
The shoes were very pretty
The shoes were very pretty, but did not fit properly. I paid to return them but have NOT been refunded. I paid with PayPal. The initial transaction number was 852890086B557213J. Then it said the order number was DPUSUSFMMM260624061044799. I WILL BEGIN POSTING ON ALL SOCIAL MEDIA THAT I DID NOT RECEIVE MY REFUND AND NOT TO PURCHASE DREAMPAIRS SHOES. I AM CONTACTING PAYPAL. PLEASE SEND MY REFUND!!
2026年6月25日
自発的なレビュー
Dreampairs からの回答
Dear Valerie Dahlem,
Thank you for your feedback, and we sincerely appreciate you bringing this to our attention.
We completely understand your frustration—having to wait for a refund after going through the trouble of returning the shoes is certainly not the experience we want any of our customers to have. We sincerely apologize for the delay and any inconvenience this has caused.
After reviewing your order, we identified that a system glitch prevented the return status from updating in a timely manner, which unfortunately delayed the refund process. We truly regret this oversight and any stress it has added.
We have now manually processed your refund. The amount will be credited back to your original payment method (PayPal) within 3–5 business days. Please keep an eye on your account during that time.
If the refund does not arrive within the expected timeframe, please don't hesitate to reach out to us again, or you may also contact your financial institution or PayPal for further assistance.
We truly value you as a customer, and we hope you'll give us another chance to serve you better in the future. We're sorry again for the trouble, and we appreciate your patience and understanding.
Best regards,
Dream Pairs Customer Service Team
Great customer service
My initial pair of sandals broke within the warranty period. I reached out to customer service who sent a new replacement pair. They responded quickly, were very understanding and courteous, and handled the issue. Hoping the first pair I received were just faulty, otherwise amazing customer service!
2026年7月4日
自発的なレビュー
Dreampairs からの回答
Hello Jordan Draper，
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Good customer service
Product was received quickly, then when I needed to return due to fit, customer service responded promptly with clear directions and a return label.
I will order again.
2026年7月14日
自発的なレビュー
Dreampairs からの回答
Hi Dian M,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
I like the comfort of the shoes but the…
I like the comfort of the shoes but the sandals I ordered were slightly smaller and narrow.
2026年7月12日
自発的なレビュー
Dreampairs からの回答
Hi Crystal McBride,
Thank you for taking the time to share your feedback—we truly appreciate it.
We're glad to hear that you find the shoes comfortable, but we're sorry to learn that the sandals you received felt slightly smaller and narrower than expected. We understand how that can be disappointing, and we want to make things right for you.
We will be reaching out to you directly via email to discuss this further and offer a suitable solution. Please keep an eye on your inbox—we hope to resolve this to your satisfaction.
Thank you again for your honest feedback. It helps us improve, and we look forward to serving you better.
Kind regards,
Dream Pairs Customer Care Team
Customer service was super sweet and…
Customer service was super sweet and resolved my issue timely. I got sent a clearly used pair of shoes and they apologized and got a new pair shipped out quickly. Very friendly people!
2026年7月13日
自発的なレビュー
Dreampairs からの回答
Hello Natalie,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Great customer service
The sandals I ordered are cute and comfortable. I had the experience of quick response and professional customer service process to remedy my situation.
2026年7月10日
自発的なレビュー
Dreampairs からの回答
Hi Melissa Kaiser,
Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
I had bought that shoes off of Amazon
I had bought that shoes off of Amazon, I have been eye balling them for a while. Well when I got them the shoes were open and worn and returned. I logged onto Amazon and I did the chat with Dreampairs and they told me to send in the pictures and I did. I didn't see that they had respond so I called the customer service and the lady that helped was very nice and helpful and is going to send me a replacement.
2026年7月8日
自発的なレビュー
Dreampairs からの回答
Hi Heather Gregg,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Customer Service = 10/10
Customer service is wonderful for this brand; they have taken care of me well. :)
2026年7月8日
自発的なレビュー
Dreampairs からの回答
Hello Olive,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Dream Pairs Shoes went beyond my…
Dream Pairs Shoes went beyond my expectations after receiving a defective shoe and replaced the order at no charge.
I was very satisfied with their customer service and product!
2026年7月7日
自発的なレビュー
Dreampairs からの回答
Hello R. Bonner,
We're so happy to hear you had a great experience with Dream Pairs Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Sort of happy but still giving 5 stars!!
I really like the shoes. They look nice on me and would be comfortable if they fit me correctly. They felt ok at first but then I realized that my ankles kept slipping out even though I ordered a size smaller (I returned my regular size). I got busy and forgot to send them back and the 30 days went by. I gave a 5 star because Dreampairs still helped me -they let me keep the shoes and gave me a 30 % refund. I put 3 heel cushions in each shoe and they feel better.
2026年6月26日
自発的なレビュー
Dreampairs からの回答
Hi Heather Sedore,
Your comments have been shared with our entire team at Dream Pairs.
When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
Savannah was very helpful with my…
Savannah was very helpful with my experience. I got a size 8 in their shoes but unfortunately it was a little too big. I started a return and Savannah got back with me very quickly! She created my shipping label and I will be sending it off on Monday.
2026年7月3日
自発的なレビュー
Dreampairs からの回答
Hi LaRissa Williams，
Thank you for your kind words. We're greatful for your feedback.
It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Great shoes. Great customer service.
Ordering was simple. Delivery was quick. Return was handled professionally. Products are well made. Will definitely order again!
2026年7月3日
自発的なレビュー
Dreampairs からの回答
Hello SUZANNE LOWE,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
I have NEVER in my life had a stilleto…
I have NEVER in my life had a stilleto heel that as soon as you put them on, you're walking on CLOUDS! Good on the balls of your feet, your knees and posture! And the style is GORGEOUS!! 🥰😍 I can dance and walk All night long!! It will compliment your outfit or dress with HIGH CLASS of style and QUALITY!!!💯🔥🔥🔥🥰🥰🥰
2026年7月2日
自発的なレビュー
Dreampairs からの回答
Hello christine goodson,
We really appreciate you taking the time to leave us a review.
These are the stories that keep us so motivated to continue creating loves styles and designs that accommodate every one of our members and their needs.
We’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Absolutely love this brand
Absolutely love this brand! They have all the styles of a lux brand, but are much more affordable. I also had an issue with a pair that I recieved and the customer service was amazing. If you haven't already tried them out, definitely do!
2026年6月29日
自発的なレビュー
Dreampairs からの回答
Hi Mariah,
Your comments have been shared with our entire team at Dream Pairs. When we hear from happy customer like you, we spread the positivity around!
Thank you for your generous time.
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