Dreampairs レビュー 

Dreampairs からの回答

2026年6月1日

Hi Shawn,

We’re sincerely happy to hear that you had a positive shopping experience and purchase!

Our mission is to deliver the best products possible coupled with quick, supportive service.

Reviews like these drive us to keep raising the bar.

Dreampairs からの回答

2026年5月29日

Hi Maria,

Thank you for your kind words.

We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience. We look forward to your next shopping encounter with us.

Dreampairs からの回答

2026年5月28日

Hello JBrown,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your experience, especially that the shoes started falling apart after only one wear and that you also received a pair that appeared to be used. This is certainly not the standard we aim to provide, and we completely understand how disappointing and frustrating this must have been for you.

We sincerely apologize for the inconvenience this has caused you. While we’re glad to know that a full refund was issued and the return was waived, we fully understand that this does not undo the negative experience you had with the product itself.

To make up for the situation, we would truly appreciate the opportunity to restore your trust. If you are willing to give us another chance, we would be happy to offer you a free replacement pair or another suitable solution to ensure a much better experience.

That said, even if you choose not to shop with us again, we fully respect your decision and will take full responsibility for this issue. We are actively reviewing this case internally to improve our product quality and inspection process.

As we are unable to locate your order details based on the information provided in your review, we have raised an “Information Request” on Trustpilot. Could you please kindly respond to that request at your convenience? Once received, we will look into this matter further and assist you accordingly.

We sincerely apologize once again and truly hope we may have another opportunity to serve you better in the future.

Warm regards,
Dream Pairs Customer Service Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2026年5月25日

Hello Olivia,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.

Dreampairs からの回答

2026年5月25日

Dear Rebecca,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.

Dreampairs からの回答

2026年5月21日

Hi Em Andersen,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.

Dreampairs からの回答

2026年3月26日 に更新

Hello Johanna Barrera,

Thank you for letting us know about the issue.

We sincerely apologize for any inconvenience you encountered when contacting our support team.

After receiving your return request, we noticed that you selected "Other" as the reason for return. We immediately followed up with an email on February 7 but haven't received a reply. It's possible there was a system error, or the email was in your spam folder and you didn't see it.

We understand how frustrating it can be when communication is not as clear or smooth as expected, and we will continue working to improve our service quality.

We understand your frustration regarding return shipping costs, and we want to clarify that this policy is clearly outlined in our return policy (available at https://www.dreampairs.com/pages/return-refund-policy), where we note that buyers are responsible for return shipping fees and shipping costs will not be refunded upon return as they are one-time fees. This is a standard part of our process to help maintain fair pricing for all customers.

To support you with the return, we provided a prepaid return label at the discounted price of $8.57, which is the actual return shipping fee. The remaining difference for deduction may be related to the original shipping cost

We truly regret any misunderstanding this may have caused and are sorry if this impacted your shopping experience. Your feedback is very important to us, and we take it seriously as we continue to improve our service.

If you need any further assistance, please feel free to contact us directly. We are always happy to help and look forward to serving you better in the future.

Best Regards,
Dream Pairs Customer Care Team

----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2026年2月13日

Hi Banjamin,

We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.

Dreampairs からの回答

2025年12月8日

Hello there,

We are so sorry to hear that your order didn’t arrive on time, especially since it was prepared for your child’s Christmas Pageant, and the estimated delivery time kept saying it would arrive today, but it didn’t. We will immediately investigate the delivery issues and optimize our logistics process to prevent similar situations from happening again.

Your feedback is valuable to us. It is because of customers like you that we can continue to improve. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

To check the shipping status and solve this issue for you, we tried to search for your order by your name, but we had no access.

As we are unable to retrieve your order details from the information provided in your review, we have raised an Information Request on Trustpilot. Please kindly reply to this request with your order number, and we will look into the matter further.

After receiving your information, we will contact you within 24 hours and provide you with further solutions. You can also contact us for further help.

Kind regards,
Dreampairs Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2025年12月4日

Hello Sarah,

Thank you for letting us know about the issue.

Please accept our deepest and most sincere apologies for the frustrating experience you’ve had with your recent Dream Pairs order—this falls far short of the quality and service we promise to every customer, and we are truly sorry for the stress, inconvenience, and disappointment we’ve caused you.

We take every customer’s feedback seriously, and we’ve carefully read through your concerns to address each one honestly and thoroughly.

Regarding the used shoes you received
Please allow us to explain that our shoes are shipped from our suppliers to the warehouses in brand-new condition.

There may be a possibility that this order was fulfilled by the warehouse incorrectly as part of a previous return and sent accidentally to you.

We will emphasize this to the warehouse and avoid the same things from happening again. At the same time, we also have many orders fulfilled by Amazon, and we will reiterate the importance of this issue to Amazon and take stock of our inventory.

Regarding your communication with our customer service and the refund issue, we want to express our deepest apologies for the confusion, unhelpful responses, and broken promise. We are conducting a thorough check of our customer service records (including email, live chat, and phone logs) but have not yet located the communication thread. Could you please kindly confirm where you contacted us (e.g., our official website, Amazon store, third-party platform chat, or email)? This will help us trace the conversation, identify any miscommunication or staff error, and ensure such a mistake is not repeated.

We also want to clarify a key point: we never require customers to return used shoes. We want to avoid reselling any potentially used items to other customers, and we regret that our team incorrectly asked you to return the shoes twice, forcing you to go out of your way to fix our mistake. We are truly sorry for the extra time and effort you spent.

Additionally, we always put customer satisfaction first. Our commitments and actions have always been consistent. We will verify whether there were any communication errors or mistakes by our customer service team after locating the communication records.

We are relieved to know that you finally received your full refund, but we are deeply sorry that it took a month and multiple follow-ups to resolve—this delay is unacceptable, and we will optimize refund processing to ensure all valid refund requests are handled promptly moving forward.

To make up for the terrible experience you’ve had, we would like to offer you a sincere gesture of goodwill if you are willing to give us a second chance (such as a discount). Even if you choose not to shop with us again, we will still take full responsibility for our mistakes and continue to improve our services.

Best Regards,
Dream Pairs Customer Care Team

----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2025年10月1日

Hello Marawan,

We sincerely apologize for the frustration you experienced—from receiving defective shoes to the delays you faced with the refund process. This is far from the smooth, positive experience we strive to deliver to every customer, and we deeply regret the trouble this has caused you.

We want to provide full clarity regarding our communication and refund progress, as transparency is important to us. Upon reviewing our records, we only received your inquiry via email and live chat on September 30th; we were unable to locate any prior communication records. We suspect this may have been due to an unexpected system issue that prevented us from receiving your earlier messages. The moment we received your September 30th inquiry, we responded to you immediately—we never intended to leave your concerns unaddressed.

Regarding your two orders: After thorough verification, you have confirmed that you successfully received the refund for one pair of shoes. For the second order, we made multiple attempts to process the refund—our internal system showed the refund was completed, but it was not finalized on Amazon’s end. You reported that a card was expired, and we believe this was the primary reason for the refund failure for this order.

As a seller, we have no access to change the refund payment method or check the payment details. In this case, we recommend that you contact Amazon customer service or your payment financial institutions to track or process a refund.

You may contact Amazon via http://www.amazon.com/contact-us/ or call Amazon's Customer Service:
- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992

Ensuring you receive your refund is our top priority; we would never want you to face an unresolved issue. We again apologize for the inconvenience and thank you for your understanding as we work to fully resolve this for you.

Kind regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2025年9月1日

Hello Sylvia,
We're so happy to hear you had a great experience with [Dream Pairs]. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

Dreampairs からの回答

2025年6月23日

Hello C Williams,

We sincerely apologize for the discomfort you experienced with our shoes. We understand the importance of having comfortable shoes. Thank you for all the effort you put into wearing the shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

We would like to discuss this with you so that we can go over the available options with you, assist with anything you need, and hopefully restore your faith in us.

To solve this issue for you, we used all the information provided in your review, such as name, product, size, etc., to locate your order, but had no access.

As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further.

After receiving your information, we will contact you within 24 hours and provide you with further solutions. You can also contact us for further help.

Kind regards,
Dreampairs Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (EST) Available 24 hours
Link: https://www.dreampairs.com/pages/contact-us
Email: support@dreampairs.com Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566 Available Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2025年6月17日

Hello Aneta,

It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the styles and designs that we provide at [Dream Pairs]. We sincerely thank you for taking the time to share your thoughts with us.

Dreampairs からの回答

2025年10月1日 に更新

Hello there,

We are truly sorry for the unpleasant shopping experience you had with us.

Ordering 3 pairs of shoes but only receiving 1, followed by having to file a claim via Amazon Pay to protect your rights. We fully understand your caution regarding our request to drop the claim; after all, safeguarding your rights is every consumer’s top priority, and your vigilance is completely justified.

We would like to clarify the reason behind our request to "drop the claim," as this was never an attempt to "rip you off".

Since we promised to refund you, this means the issue has been resolved, so we ask that you withdraw the claim.

We apologize for any inconvenience caused.

Kind regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2025年5月25日

Hi Pamela,

We are truly sorry to hear about your disappointment with the two shoes not being the same size.

Please allow us to explain that our products come with a 90-day warranty from the date of purchase. Your shoes were purchased more than a year ago and are beyond our warranty period. However, considering your shopping experience, we would like to resolve the issue for you.

To solve this issue for you, we used all the information provided in your review, such as your name, order date, etc., to locate your order but had no access.

As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further. Or you can contact us directly.

We sincerely apologize for any inconvenience caused, and hopefully there will be another opportunity to solve this issue.

Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2025年2月22日

Hello Elizabeth,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.

Dreampairs からの回答

2025年2月19日 に公開

Hi rhona,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.

Dreampairs からの回答

2025年2月5日

Hello Lise Snowy,
Your comments have been shared with our entire team at [Dream Pairs]. When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.

Dreampairs からの回答

2025年5月20日 に更新

Dear Susan,

We're sorry to hear that the boots didn't fit you well. We’re committed to improving our services and ensuring every customer has a positive experience.

Regarding your issue, we will contact you again to solve this issue for you. We are willing to make an exception and refund you the full amount. Please note that you do not need to send the original shoes back for your convenience.

We sincerely apologize for any inconvenience caused. Hope you can give us another chance to bring you a better experience.

Kind regards,
Dreampairs Customer Care Team