I bought two pairs of shoes, one is a super comfy sandal and the other are heels that are just a bit too high for me. NancyYu helped me with the return process and although they were too worn for a re... もっと見る
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Love the shoes I received! They fit true to size and are super comfortable! When I received my first order, I only received one shoe and they were very quick to fix it. Very efficient and very kind. W... もっと見る
I had an issue with an order. The CSR was very professional and knowledgeable and helped resolve my concern within a few emails. This is a company I can trust to stand behind their products as well as... もっと見る
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Really cute shoes however they had to be retuned since they did not fit. The return process was not straightforward and it took several unsuccessful attempts to access it on their site. If you checkou... もっと見る
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企業情報
当該企業による記述
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
連絡先
9500 Railroad Ave, 07047, North Bergen, 米国
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.3
優良
217件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Great customer service
Had a problem with a product and was bummed out about it but they turned it around by helping me out big time.
2026年6月25日
自発的なレビュー
Dreampairs からの回答
Hello Raven,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
fantastic shoes and top tier customer service
I am beyond impressed with my experience with Dream Pairs!
High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right out of the box.
Lightning-Fast Delivery: I was shocked by how quickly my package arrived—it took less than 4 days to get to my doorstep!
Exceptional Customer Service: I had a slight issue with my initial purchase, but their support team handled it flawlessly. They responded to my email in under 24 hours and resolved the problem completely and hassle-free.
It is so refreshing to find a brand that delivers both amazing products and a reliable, stress-free shopping experience. I will definitely be ordering again!
2026年6月25日
自発的なレビュー
Dreampairs からの回答
Hi annmarie,
Taking the time to leave such a great review about our service, this has really made our day!
We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.
Amazing customer service
Amazing customer service! Had a slight issue with the product but they fixed it right away and were so easy to work with!
2026年6月22日
自発的なレビュー
Dreampairs からの回答
Hi Char Ainsworth,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Dream Pairs has gone down hill so bad
Dream pair has gone down hill so bad. I ordered from them many years and everything was great. I just made a recent order and they are using Amazon now to deliver their products? Wow 😮 another concern was that one pair of my shoes did not come in a shoe box but they were in plastic as if I ordered shoes from Temu or SHEIN. This was more than likely my last purchase. I’m not sure if they are doing bad or just being cheap. Regardless, their shoes are not cheap and shouldn’t be treated as such.
Update: Dream Pairs has reached out to me and effectively addressed the concern that I previously expressed. Consequently, I will be revising my review score accordingly.
2026年6月20日
自発的なレビュー
Dreampairs からの回答
Hello HerShe,
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.
As we are unable to retrieve your order details from the information provided in your review, we have raised an “Information Request” on Trustpilot. Please kindly reply to this request so we can look into the matter further and provide a suitable solution.
You may also contact us directly by email at:
support@dreampairs.com
We truly appreciate your feedback and the trust you have placed in us over the years. We look forward to hearing from you and helping resolve this for you.
Best regards,
Dream Pairs Customer Care Team
The shoes were super cute and arrived…
The shoes were super cute and arrived quickly. However, they were broken. Contacted customer service for an exchange. They responded quickly and were supportive. Offered the exchange, but size was no longer available so they issued a full refund.
2026年6月19日
自発的なレビュー
Dreampairs からの回答
Hi Ricci Lapio,
We’re sincerely happy to hear that you had a positive shopping experience and purchase!
Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Fast and helpful
I needed my order cancelled because I mistakenly ordered the wrong item and needed to re-place my order. I was helped within minutes, and not only did I get my refund right away, I was provided with links to the items I needed for the next order. Very happy, thank you!
2026年6月14日
自発的なレビュー
Dreampairs からの回答
Hi R. S.,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Helpful Even After the Purchase
I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and willing to help.
Customer service like that is hard to find these days. They went above and beyond to make things right, and I truly appreciate their generosity and professionalism. It's clear they care about their customers long after the sale is made.
2026年6月2日
自発的なレビュー
Dreampairs からの回答
Hi D Joyyy,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Great Customer Service and Follow up
I have several pair of shoes and love them! I received an order that was wrong and they corrected it immediately! The process was smooth and the service was great and efficient! I highly recommend their product.
2026年6月3日
自発的なレビュー
Dreampairs からの回答
Hi Danielle Gutierrez Stone,
Your comments have been shared with our entire team at Dream Pairs.
When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
I received my shoes quick however they…
I received my shoes quick however they didn't fit exactly as I'd hoped. The company worked with me to get me the best deal for my situation and I really appreciate them for that.
2026年6月10日
自発的なレビュー
Dreampairs からの回答
Hello Tisha Barber,
We're so happy to hear you had a great experience with Dream Pairs.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Dreampairs からの回答
Hello z Cast,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs.
We sincerely thank you for taking the time to share your thoughts with us.
Quick delivery
Quick delivery. Shoes did not fit as expected. Support was quick to help me resolve the issue.
2026年6月7日
自発的なレビュー
Dreampairs からの回答
Hello Denise Robles,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Excellent customer service!
I received my order quickly. The shoes were fine but, sadly, they didn't fit. I sent an email requesting return instructions. A series of mishaps and no return instructions led me to call Customer Service about 6 weeks later. From that point forward, the support team has been persistent in discovering the problem and resolving my return issues. No one was at fault, just a mishap. When an explanation wasn't quickly discovered, other support services might have written me off. Not the Dream Pairs support team; they stayed with me to the end. Special thanks to Lance Wang.
2026年6月8日
自発的なレビュー
Dreampairs からの回答
Hi Jade Banks,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Customer service
Their customer care service is great, I have ordered from them multiple times and I love their heels. I got a different size and had to make a return, the process was done smoothly and their representative was extremely helpful and very sweet!
2026年6月8日
自発的なレビュー
Dreampairs からの回答
Hi Zee,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Made things right, but room for improvement
UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to ensure my satisfaction. Bottom line: They ultimately made things right and can avoid customer dissatisfaction going forward by updating their policies to be more customer-centric and consistent with competitors; e.g., no-hassle returns (versus pushing for an exchange and offering only partial credit for returns), pre-paid shipping labels for returns, and retrain chat support personnel.
ORIGINAL: Shoes arrived with one toe indented and the other's strap deformed. Got the runaround when attempting to return; they avoided initiating or accepting a return and offered a maximum credit of 30% either way, which wasn't consistent with their policy.
2026年6月6日
自発的なレビュー
Dreampairs からの回答
Hi Amanda Parker,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience and frustration this situation has caused you. We fully understand your concern regarding the condition of the shoes upon arrival.
We would also like to apologize if our request for photos during your chat with us caused any additional inconvenience. The reason we occasionally ask for photos is not to make the process more difficult, but rather to help us verify the issue, investigate potential quality concerns, and ensure that products with defects are properly identified and removed from inventory. This also helps us prevent similar issues from affecting other customers in the future.
At the same time, our warranty policy is designed to make things as easy as possible for our customers. For confirmed product quality issues, customers are eligible for a full refund or a replacement, and the item does not need to be returned to us.
We would like to once again extend our sincere apologies for this experience.
Please rest assured that we take product quality issues very seriously. In cases involving confirmed damage, our policy allows for a full refund. At this stage, your order has already been fully refunded.
We deeply regret the inconvenience this has caused you and truly appreciate your understanding. Our team will also follow up internally regarding this issue to further investigate and prevent similar situations in the future.
Very fast and genuine responses when I…
Very fast and genuine responses when I needed help with my order. The offered partial refund if I kept the boots or a full refund if I shipped the item back, only thing is the shipping would be deducted from the refund. The boots were fabulous but they were the wrong color. Other than that, great site.
2026年6月3日
自発的なレビュー
Dreampairs からの回答
Hello Uvee Wiggins,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs.
We sincerely thank you for taking the time to share your thoughts with us.
I accidentally received a use pair of…
I accidentally received a use pair of sandals and was issued a refund without hesitation customer service was pleasant on assisting me through the process.
2026年6月3日
自発的なレビュー
Dreampairs からの回答
Hi Jami Fink,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Love the styles but order a size down
Love the styles and the comfort. I am usually a 9.5 or a 10 but I had to return because it was slightly too big. I will try a 9.
2026年6月3日
自発的なレビュー
Dreampairs からの回答
Hello Katie Jackson,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs. We sincerely thank you for taking the time to share your thoughts with us.
Dreampairs からの回答
Hello Traylor girl,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
I received a pair of worn shoes that I…
I received a pair of worn shoes that I ordered from Amazon. I contacted Dreampairs and they issued a full refund!
2026年6月1日
自発的なレビュー
Dreampairs からの回答
Hello Amy McCord,
Thank you for the generous words.
Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
I could dance for hours
I accidently order the same pair of pumps twice. I decided to keep the duplicate pair of shoes as when I wore them, they were very cute & comfortable. I've had surgeries on my feet and was nervous about standing all day in pumps but these felt like sneakers. Not only was I able to stand, I could run and dance for hours. I am a fan. However, the return policy is cumbersome and could be streamlined.
2026年5月17日
自発的なレビュー
Dreampairs からの回答
Hello Djuna Barnes,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
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