Dreampairs レビュー 

Dreampairs からの回答

2025年5月20日 に更新

Dear Susan,

We're sorry to hear that the boots didn't fit you well. We’re committed to improving our services and ensuring every customer has a positive experience.

Regarding your issue, we will contact you again to solve this issue for you. We are willing to make an exception and refund you the full amount. Please note that you do not need to send the original shoes back for your convenience.

We sincerely apologize for any inconvenience caused. Hope you can give us another chance to bring you a better experience.

Kind regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2024年12月1日

Dear Denise,

I understand why you are disappointed regarding the inflation in price for the same product. Our products will hold promotional activities from time to time, so the price will fluctuate a little. Each promotion is limited in time. We appreciate your kind understanding.

I tried to search for your email by your name but had no access.

As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further.

Rest assured that we will take care of your concerns in the best way.

We sincerely apologize for any inconvenience caused.

Kind regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2024年12月1日

Dear Zoey,

We are truly sorry to hear about your disappointment with our product and understand your frustration regarding the quality.

I tried to search for your email by your name but had no access.

As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further.

Rest assured that we will take care of your concerns in the best way.

We sincerely apologize for any inconvenience caused.

Kind regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2024年10月29日

Thank you so much for your wonderful review! We're thrilled to hear that you love our knee-high boots and find them comfortable and stylish. We appreciate you sharing your experience. Enjoy your new black and brown pairs, and thank you for recommending us!

Dreampairs からの回答

2025年5月12日 に更新

Hi Patrina,

Have a nice day!

We believe there might be a misunderstanding. We confirmed that your order was placed with an unrelated brand, "Dream Footwear," which is not associated with "Dream Pairs."

We understand how disappointing it is to receive items that don’t meet expectations, such as incorrect sizing. To resolve your concerns, we recommend checking your order confirmation or purchase details for contact information specific to "Dream Footwear."

We hope this clarification helps, and we wish you all the best in resolving this matter.

Warm regards,
Dream Pairs Customer Service Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2024年10月21日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your boots and that they fit perfectly with your winter socks. It’s great to know that you’re satisfied with the color, fit, and attention to detail. We appreciate your support and hope you enjoy wearing them! If you have any questions or need assistance in the future, feel free to reach out. :）

Dreampairs からの回答

2024年10月17日

Hello Rose Easton,

Thank you for taking the time to bring this to our attention.

I am very sorry to hear about your sister's unpleasant shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.

You can easily reach out to us via email.

Here is our email address: support@dreampairs.com

We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!

Best Regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2024年10月17日

Hi Susan,

Thank you for sharing your experience.

We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue.

We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.

We understand you want to exchange the shoes. Please contact us so we can get you taken care of right away.

Here is our email address: support@dreampairs.com

We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!

Best Regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2024年10月17日

Hi Joanne,

Thank you for sharing your experience.

We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue and wrong color.

We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.

Please contact us so we can get you taken care of right away.

Here is our email address: support@dreampairs.com

We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!

Best Regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2024年10月17日

Hello Charmaine,

We are truly sorry to hear about you are not satisfied with our shipping Terms. We appreciate you bringing the issue to our attention.

We have passed your feedback on to the Marketing Team for improvement.

Your feelings are important to us. We’re committed to improving our services and ensuring every customer has a positive experience.

We would like to express our apologies for this experience.

If you have any issues, please feel free to contact us so we can get you taken care of right away.

Here is our email address: support@dreampairs.com

We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!

Best Regards,
Dreampairs Customer Care Team

Dreampairs からの回答

2024年10月17日

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Dreampairs からの回答

2025年5月13日 に更新

Dear Joannie,

Thank you for taking the time to share your feedback.

We understand how important it is to have smooth and efficient support, and we regret that we fell short in this instance.

First, regarding your experience with our live chat, we reviewed our records and noticed that the time you reached out was outside our specified online service hours, which are 00:00 AM–8:00 AM & 9:00 AM–12:00 PM (PST). To avoid similar issues in the future, please feel free to contact us within these hours, and our team will be ready to assist you promptly.

Since we were unable to locate your order through the email you associated with the live chat, we mentioned in the live chat that in order to better assist you, please provide your order number and the return label you received so that we can help you resolve the return label address confusion, but have not received further response at this time.

Next, we sincerely apologize for the unanswered phone call. Without an order number or the phone number you used to call, it's challenging for us to investigate the exact reason for the lack of response. Could you please provide your order number or the phone number you dialed? This information will help us look into the matter thoroughly.

We also sent an email to you and attempted to connect with you directly, but have not yet received a reply. To prioritize your case, please respond at your earliest convenience, and we will work closely with you until the issue is fully resolved.

Your feedback is invaluable in helping us improve our services, and we are committed to ensuring such issues do not happen again. We hope to have the opportunity to regain your trust and provide the excellent service you deserve.

Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Dreampairs からの回答

2024年10月17日

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Dreampairs からの回答

2024年10月17日

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Dreampairs からの回答

2024年5月28日

Hi Calli,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Dreampairs からの回答

2024年2月22日

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Dreampairs からの回答

2024年2月1日

Hello Sue,

Thank you for taking the time to bring this to our attention. I am very sorry to hear about your experience with our shoes that the shoes don't fit.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us. Since we are unable to locate your order, I have submitted a request for information. Can you provide us with your order or contact information? We will try our best to provide you with a satisfactory solution.

You can also find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us

To request a return or refund, please navigate to the "My Orders" section in the user center. Click on the specific order you wish to return and refund, then proceed to submit your application.

Here's a quick link: https://www.dreampairshoes.com/account/orders?type=201

Don't hesitate to contact us. We appreciate your opinion and look forward to seeing you soon here.

Best Regards,
Dream Pairs Customer Care Team

Dreampairs からの回答

2024年2月22日 に更新

Hello Jona,

Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.

We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.

You can email us at contactus@dreampairshoes.com.

We appreciate your opinion and look forward to seeing you soon here.

Sincerely,
Dream Pairs Customer Service Team

Dreampairs からの回答

2024年2月22日

Hello Holly,

Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.

We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.

Usually, a tracking number to locate the shipping status of your returned package will be needed so that a refund can be issued on time.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.

You can email us at contactus@dreampairshoes.com.

We appreciate your opinion and look forward to seeing you soon here.

Sincerely,
Dream Pairs Customer Service Team

Dreampairs からの回答

2024年2月22日

Hello Jane,

Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.

We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.

Usually, a tracking number to locate the shipping status of your returned package will be needed so that a refund can be issued on time.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.

You can email us at contactus@dreampairshoes.com.

We appreciate your opinion and look forward to seeing you soon here.

Sincerely,
Dream Pairs Customer Service Team