DriveNow レビュー 484

Det er nu blevet alt for dyrt, at køre med DriveNow. Prisen er hævet fra 2,17 til 4 kr - efter man ikke længere kan købe forudbetalte minutter. Meget ærgerligt, det var ellers en rigtig god delebilsordning.

Ingen problemer det virker som det skulle bare øv at folk ikke gider at lede bil op nå det står ved en ledende fik en bil i dag som jeg lige kun nå til jobbet med så den næste det få den ha kun 16% tilbage på at køre i

For the first time ever we decided to try out a rental service in Budapest. We normally don’t use such services as we do prefer driving our own car. My husband and I have a premium manual BMW 320 and we appreciate the luxury of maintaining high end vehicles. We both have over 15 years of experience. Additionally we don’t have any record of auto accidents or damaging personal cars. We are self made entrepreneurs who know the value of money, businesses, humanity, ethical approach to life generally. And the very first time we decided to try out Drive Now service since they offer premium cars that we would be interested trying out. We read all the FAQs, learned about the app, and were ready for it. We were on our way to Thanksgiving dinner that evening. We found the nearest car, and were following every direction was given by the app. We got it, safely drove that Mini Cooper to our destination, parked the car. As we got out the app asked to take photos after using the car. Which we did. Right there and then, I thought to myself, how come the app doesn’t ask to take photos before getting into the vehicle. I did make a note in my mind that when leaving a review to them, I should mention about taking photos beforehand. When we took photos after parking the car at our destination, we did see the scratches and stuff. But we were absolutely sure that this has been reported to the company by previous users as the scratches were present prior to our use. Few days later, we get an email in Hungarian from Andras accusing us in damaging the car! We sent all the photos we took that day of the car, and encouraged them to focus on the users before us as we are 100% sure that the scratch was not ours, moreover we would not even think of getting away with this if it was us! They got back to us with false allegations and charging us a whooping 1000 euros for something that my husband and I DID NOT DO! Unless Drive Now doesn’t change their app to being more transparent, and asking users explicitly to take photos before and after, there will be a lot more of lawsuits happening! Next time they hear from us is from our lawyer at the court!

Jeg har i mange måneder været glad for det her service, indtil her nogle dage siden...

Jeg fik forleden en mail af Drivenow’s såkaldte “Bødehåndtering” hvor de har opkrævet en bøde på 660kr fra en bøde som var blevet pålagt et halvt år siden! Dog ikke nogle forklaring i emailen, bare at beløbet vil blive trukket indefor 3 dage... en uge senere kommer den samme mail med en bøde fra et halvt år siden, hvor de igen opkræver de 630kr nu. Jeg prøver at få kontakt til deres “Bødehåndtering” afdeling, men de har jo kun åbent mellem 9-11... helt ærligt, hvem er ikke på atbejde på sådan et tidspunkt? Havde ingen mulighed for at ringe til dem med deres 2 timers åbningstid så jeg valgte at skrive en mail, hvor jeg bød om en forklaring om de to bøder, der er gået en halvanden uge nu... De har stadig ikke svaret... Jeg kommer hjem i aften og kan se at der er blevet trukket yderligere 660kr fra min konto, hvilket giver ingen mening, for har kun fået 2 bøder og er blevet trukket 3 gange. Jeg ringer straks til Drivenow support, og jamen som stor overaskelse så kan de jo selvfølgelig ikke hjælpe, de er fuldstændigt hjælpeløse, og siger at jeg skal kontakte deres bødehåndtering på mandag mellem 9-11.

Jeg syntes simpelthen det her er for langt ude! Altså for det første sender de en mail et halvt år senere en p bøden blev pålagt, uden forklaring! Jeg mangler svar fra min mail, og er blevet trukket yderligere 660kr for ingen grund!
Det her er bare mega dårligt service, og stoppet med at bruge det her produkt med det samme! Jeg står nu her ig mangler en masse forklaring, og en del penge trukket fra min konto!
Meget meget skuffet...

Bruger det ikke så tit, men de sidste par gange jeg har skulle bruge det får jeg en besked om “fejl i systemet, prøv senere...” kom nu jeres system hedder DriveNOW ikke driveLATER...

Made two trips under £1 each. They have been holding just under £25 of my money for over a week.
Despite calls this hasn’t been sorted.
Once they know how much a trip has cost they should charge the amount and release the rest. My husband uses this sometimes 6 x per week and by the end of the month at one point they were holding nearly £300 for trips costing only £50. This isn’t right.

Jeg har tidligere været meget glad for Drive now men det er simpelhen blevet for dyrt øv

Day time robbery! Zone A parking charge creeps in.

I have been charged £3.99 for parking a drive now car in the areas I have been parking since using this service. They have brought in a Zone A parking area, without informing customers properly. A newsletter email, sent (apparently, as I never received), was how they have informed customers on a APP based service. Any app that has new rules/updates/.. communicates changes via a simple notification. Drive now fails to do this.

So, no communication at all and a £3.99 charging for parking their car. When talked to the customer service representative, they have even acknowledged that this was an issue faced by many customers, and they were not happy about this change, however the company enforces them not to give out refunds.

I emailed the company, and no refund!

On top of everything drive now, thanks for this change, as I don`t seem to have any cars around areas that I used to find cars easily.

Not informed, robbed, not refunded, and left without a fair service!

Absolute shocking!

A perfect illustration of how to annoy and alienate your loyal customer-base. Used to use DriveNow all the time, until they introduced their ridiculous £4 parking charge, rendering DriveNow prohibitively expensive. Add this to a level customer service which is nothing short of lamentable. I voted with my feet. Account closed. A dreadful company that went from Hero-to-Zero in a very short space of time.

I've been charged 10 euros for logging in and then not being allowed to use the app. When I wrote to them to find out why I should pay for a service they wouldn't allow me to use, they said that's not their problem. Shame on you. Very disappointed with the app. It's almost like a stay.

Drive Now demonstrates a very poor attitude toward customer service. I was very interested in joining the service but before I did so, I had some questions. The website encourages you to ask questions you might have about the service, either by email or by phone. So I sent an email asking 3 questions that weren’t explained on their FAQs page. The reply I received surprised me. I was told they couldn’t answer my questions until I paid and registered with the service.
So I was basically being told that I had to pay to join the service, before they would answer the questions I was asking in order to decide whether I wanted to join the service.
This tells me not enough are joining, if they are pressuring people to join rather than simply answering reasonable questions.
This also resonates with other poor reviews I have read in relation to the poor customer service members are experiencing.
I have emailed asking why I have to pay to register before they would explain the service and I am waiting for a reply.

Jeg har tit brug for transport fra Lufthavnen til mit firma og tilbage. DriveNow er den perfekte løsning Der er altid tilstrækkeligt med biler i P7. Bilerne er af høj kvalitet. App”en fungerer fint. Det kunne dog være rart, hvis app’en ikke timede ud, så den derved forsvinder fra skærmen. Af og til kan turen ikke afsluttes, men så hjælper kundeservice hurtigt. Alt i alt en fremragende service.

The company decided to implement an underground charge of £4 pounds without any notification in app, and no clear guides as to where this extra charge is applied.
This is an absolute scam, avoid their services.

I'm based in London: with other alternatives such as Zipcar who have excellent rates and services I'm not sure why Drivenow's lowest price is zipcar's highest. Nevertheless, I didn't mind and I had been using Drivenow a lot but finally gave up because I was banned for speeding 😅 been using zipcar, ubeeqo and the countless other companies for years and they've never had a problem with my driving. Anyway the thing that bugs me the most is their payment system. It is utterly confusing and doesn't match with what your bank statement is showing you so after calling both drive now and the bank I've given up and am just hoping I was charged the right amount because I had built up a lot of monetary credit throufh charging/refuelling

For me

The money is too expensive.

In one day I used the car for 62 mins and in total and was charged 43.20 for the day. That is far too expensive for any service especially in london.

For me I do not think I will use the service again. I will have to use another service or simply go back to public transport.

I have used Drive Now since it’s inception in London. It has been generally hassle free until recently. Once there was a charge of c. £400 which wasn’t refunded for over a month. I have had trouble ending rentals. Refuelling credit is not what it seems as the customer is charged for the time. On one occasion I tried to end a rental by place an electric car on a charge. I gave up after 10 minutes as I had elsewhere to be. When I called customer service I was told it was my fault and responsibility. I’m not sure whether this is built into the pricing system. Recently a new charge for ending a rental in specific zones near my home of £3:99 plus vat ensured I delete the app immediately.

Worst company ever, never again.

Det er næsten altid enten beskidte biler, mangler sprinklervæske, lavt dæktryk eller noget andet. Jeg bruger næsten altid 5-10 min ekstra på grund af nogle problemer, ca 10-40 kr ekstra på en tur. Men når man riger til kundeservice, er de meget hurtige og god til at hjælpe. Har også fået erstattet nogle minutter et par gange.

Ellers praktisk og nemt. Det er billigere end taxa men det tager meget tid. Bruger kun, hvis jeg har ekstra tid. Duer ikke, hvis man har travlt:)

Min første tur med en DriveNow bil forløb helt efter bogen. Bilen kørte godt og samspillet med appen fungerede som forventet. Men... bilen var beskidt (indvendig) og der lå affald og McDonalds emballage og flød. Lidt en ulækker oplevelse. Jeg overvejede faktisk lige at støvsuge den, men nøjedes med at fjerne skraldet, så den næste bruger ikke skal starte med bad vibe. Jeg glæder mig til næste tur og forventer en mere ren kabine.

Raising their prices to the double of what it used to be, is def keeping me away from this service. Furthermore their system is often broken, meaning that you can't sign of from a trip.

Lastly customer service is some of the most arrogant people I have ever talked to in customer service. One guy even said to me that I shouldnt care of the extra 10 kr I was charged wrongly, since it wasnt anything more than just that. When I then asked to speak to his manager about this, he hung up on me.

Its def not worth it, take the public transport system instead, at least you wont get screwed the same way as with drivenow