DriveNow レビュー 484

Nemt, bekvemt og ligetil.
Havde brug for 48 timer - og det fungerede perfekt, også med påfyldning af benzin. Det er bestemt ikke sidste gang jeg benytter mig af DriveNow.

DeEn lækker bil til en lækker.....
Seriøst med deres kunneservice virkede som det skulle og de var hurtige. Fik min bil som forventet og bimbambusse. Så var jeg ude af en BMW luxsus bil igen.
Alt godt!

Jeg er dog noget mistroisk så jeg filmede bilen udefra inden og efter turen.

Jeg kan da ikke stå med ansvaret for hærværk eller skader der ikke tilhører mig....

La migliore app di carsharing. Facile da usare. Peccato che adesso che si è fusa con car2go si debbano reinserire tutti i dati per usare anche le smart. Please semplificate

As I'm a regular user of the service i tend to forget which card is connected to my account, so as i tried to change my card details the website could not process my new card details and told me to call customer services. Whilst stranded somewhere late at night, I spoke to customer services and followed all the procedures to get my card details rectified but the man on the phone was very sarcastic and seemed to not care. So I hung up and tried again hoping to get someone else, but I got connected to the same guy so I told him that I did not want to speak to him and that point I felt as though they were mocking me and became agitated with the process, so he passed me onto his college; I explained the situation to her to which she responded by making me feel like I did something wrong, at that point I was very angry as there was only two people to which I can address my issue to(really???...two people??), the conversation became heated and a argument ensued so I hung up. Today I called customer services about the same issue and it got rectified but later as I tried to book a vehicle the app gave me a error message saying that my account has been blocked. I called customer services again and explained what has happened the previous night but he told me that I used abusive language towards customer services and the fleet management has blocked me. THIS OUTRAGEOUS!, I still have 45min remaining on my package which I have bought for £90! This company is a circus and do not care about their loyal customers. I have sent a email about my complaint to no avail!!! I wont be surprised seeing this company on panorama or watchdog for their practices. Shame on u drive now.

Jeg har været utroligt glad for drive now i en længere periode og har benyttet servicen mange gange. Desværre så har i valgt at fjerne muligheden for at man kan aflevere bilerne ved Baltorpvej og nu er nærmeste sted for afhentning og aflevering 2.7 km fra min adresse istedet for 300 m. Så at der ikke er et alternativ længere som ikke kræver at man enten bruger 1 time på at gø eller benytte andre transportmidler for at kunne benytte jeres biler gør at det ikke er praktisk længere. Rigtig ærgerligt da jeg var glad for muligheden for at kunne benytte jeres service.

I grunden et godt produkt, men jeg har været plaget af mange fejl på specielt dæk. Dvs man tager en bil starter og så kommer den med en fejl på for lidt luft i dækkene, aldrig sprinklervæske i bilerne.

Og den seneste en ændring af område ved KMD, så det ikke længere giver mening at bruge tjeneste. I øvrigt uden at man har kunne se det varslet og lige efter en fornyelse af månedspakken.

De siger godt nok at der ligger et område kun 50 meter fra, men det er så i fulgeflugtslinie hvor den reelle vej er en omvej på flere hundrede meter.

Very very poor customer service. The car I was using would not lock once I had finished. I was at city airport needing to catch a flight and was in a time sensitive situation. I tried to ring DriveNow but ages to connect me to a Customer Support person so I made my way to the terminal. I eventually got through and explained the situation but was berated by the employee for not staying with the car and then was questioned about the validity of my time pressures because if I had time to drop a bag I had time to wait at the car. I asked to speak to a different Customer Support person but I was refused. We ended the conversation in an argument and I was forced to end the call.

Dreadful customer service
once again complete frustration

Genialt delebilkoncept – fantastisk service. Jeg køber ikke min egen bil foreløbigt.

DO NOT USE - they gave me credit for my first time using the service, then took money from my bank account even though my DN account still had the original credit left on it. Countless emails trying to get the money back to no avail, they should be shut down.

Fungerer perfekt - well done!

I am very happy about the service. The best way is to buy a package with minutes. So you will have a fixed price for 1 minutes.

I get lot of extra minutes and special when I put it in charge.

The best is you driving a Bmw.

En fin og velfungerende ordning. Gode biler, god service når der er brug for det. God variation i biltyper nu, har været på større ture med bmw x2 og bmw 1.

I had a terrible experience opening the account. Reached out to customer service to try to pay them so my account could be opened without success, then started being harassed by a credit collection company. Trying to reach DriveNow over the phone turned out impossible: I wonder how this is when you actually have an issue with the car. In comparison, zip car customer service is always very friendly, easy to reach, and very accommodating.
Ultimately I paid the credit collection company, as it turned out the process to pay them was much smoother than paying DriveNow.
The only positive note is that i only had 0.15 of fees from the credit collection company, which came as a good surprise. I guess that’s the cost to pay for DriveNow not to have to deal with their customers.

The first car-sharing service to arrive in my city offering a wide range of vehicles, including the all-electric BMW i3.
I was able to sign-up for free and have been using it every now and then (basically whenever they offered free minutes) without any hiccups.
However, they have recently introduced restrictions in certain areas of the city where one can no longer park the car there without a compulsory fee of €2. Changing the rules in the "middle of the game" doesn't sound really that nice. On top of that, such alteration was only disclosed in an email with plenty of other less relevant information, leading to many less cautious users to be unaware of it when they use the DriveNow services within the city boundaries. It should have also been displayed within the app or as a smartphone notification!

Jeg har brugt drivenow længe, men det er slut nu. Jeg kørte en tur og fik derefter en mail fra drivenow om at min konto var blevet deaktiveret og at jeg skulle betale et gebyr for at få den genåbnet, samt overføre beløbet for den sidst kørte tur. Drivenow havde dog trukket beløbet på mit kort. Det fremgår både af tilsendt faktura og på appen. Kundeservice svare ikke eller også det ikke eksisterende i foretaget.

These people are crooks. They stole money out of my account. I went to their management and went to my bank and they both did nothing. Every time I see a drive now car I just want to use a rocket launcher and blow them up! Joking aside I wish this company would go out of business and all the harm possible without anyone getting hurt of course. Stay away from these crooks unless you just want to give them money for nothing!

det lækkert nok at kunde hente en bil når man har brug for det men området burde være større

Har brugt DriveNow nu i et par år både i Tyskland og her. Det fungere helt perfekt. Ved slet ikke hvad jeg skulle gøre uden 😊
5 stjerner herfra.

Pessima applicazione segnala la presenza di auto fantasma tipo in mezzo ad un prato o posizioni inesistenti , prenotata un auto e confermata e discussione con tizio che aveva fatto anche lui la prenotazione quindi sovrapposizione sullo stesso veicolo .