Absoluter Schrott-Artikel! Keine Sauglesitung und nicht für den konzipierten Einsatz verwendbar. Achtung bei Lieferung, hohe Kosten da Versand aus China!
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First of all, the company is reliable. He makes every effort to ensure that the customer gets what he ordered. I am full of admiration for her professionalism. I recommend using their services. It has... もっと見る
Bestilte varer 24/10 Betalingen var trukket 26/10. Varerne kom ikke, hvorefter jeg rykkede, og de gav mig en deadline på senest d. 1/12 hvor varen senest skulle ankomme. Jeg har stadigvæk ikke... もっと見る
I'm pleasantly surprised. My heart sank initially when I read some other reviews on TP of DustDeal.co.uk / DustDeal.com *after* I'd placed my order via the UK website for a replacement hose for an... もっと見る
企業情報
当該企業による記述
DustDeal.com sells High Quality Dust Bags en Vacuum Cleaner Accessories at low cost!
連絡先
Freddy van Riemsdijkweg 6a, 5657 EE, Eindhoven, オランダ
- info@dustdeal.com
- dustdeal.com
Ditta e prodotti seri
Ditta e prodotti seri ! Di una comodità incredibile.scelta di molti prodotti e marche.
2024年6月5日
自発的なレビュー
I ordered vacuum bags two weeks ago
I ordered vacuum bags two weeks ago. From other reviews I understood that delivery would be approx. 2 weeks. They arrived today. Fully satisfied.
2024年6月27日
自発的なレビュー
Min vare dukket aldrig op
Havde bestil en vare den 14-5-2024 den var ikke dukkede op 1-6-2024 og derefter skrev jeg til dem for af høre hvor langt den er og der kom undskyldninger men de låget af den vil komme den 19-6 senest men jeg modtog ingen ting og efter har de ik vil svare på mine beskeder
2024年6月21日
自発的なレビュー
DustDeal.com からの回答
Dear Alice,
We are very sorry to hear you have not received the products you ordered. Normally, orders to Denmark should be delivered within 1-2 weeks, as we ship from our warehouse in the Netherlands. However, due to the possible delays in international delivery services, we can only declare your order "lost" after 5 weeks. Our sincere apologies for this.
Sadly, I have not been able to find the order you are referring to. If you have any further questions regarding your order, please contact us via your ticket. Then, a member of a customer service team will gladly help you along!
Kind regards,
Team DustDeal
DustDeal.com からの回答
Dear Aleš,
We are very sorry to hear you have not received the filter you purchased. Your order should have been shipped out on 03-05-2024, and should have arrived by now.
Sadly, I have not been able to find any previous correspondence. Could you kindly contact us via: https://www.batteryupgrade.hu/contact.php? Then, our helpdesk team will gladly help you further!
Kind regards,
Team DustDeal
Diefstal met voorbedachte rade
Extreem slechte service. Ze sturen een compleet verkeerde doos met stofzuigerzakken waarvoor je de verzendkosten dan al kwijt bent en nemen daarna geen enkele verantwoordelijkheid om het op te lossen. Ze verlangen van je dat je opnieuw internationale verzendkosten maakt om het verkeerde produkt aan ze terug te sturen zodat ze kunnen controleren of de verpakking in orde is. Je bestelt een Ferrari, ze leveren een volkswagen en of je die dan maar even op jouw kosten terug wilt sturen. Uiteindelijk is het goedkoper om je verlies te nemen na deze diefstal.
2024年5月20日
自発的なレビュー
DustDeal.com からの回答
Beste Dr Martens,
We vinden het erg vervelend om te horen dat je niet blij bent met het bestelde product. Helaas vergoeden wij inderdaad geen verzendkosten voor het retourneren van producten. Dit staat ook vermeld in onze algemene voorwaarden.
Onze oprechte excuses voor het ongemak. Indien u nog verdere vragen heeft, neem dan gerust contact op met ons helpdesk team via uw ticket.
Met vriendelijke groet,
Team DustDeal
My order no 138588905
EDIT (19 June): I have now cancelled my order and asked for a refund. Despite being told it would be shipped on 14 June, then 17 June, I’ve now been advised it hasn’t and should “likely” ship in the next few days. I’ve now given up and wouldn’t go near this company ever again.
It’s impossible to get anyone to respond to a query. I placed an order on 19 May and other than the order confirmation have heard nothing. I’ve tried emailing and raised a ticket, but still no response.
Please can someone give me an update and let me know when I’m likely to receive my items.
2024年6月11日
自発的なレビュー
DustDeal.com からの回答
Dear Mrs Alison,
I am very sorry to hear you are not happy with our service. Unfortunately, it seems your order was delayed due to a stock issue. However, this issue should now be solved, and your order is set to be shipped out today.
If there are any further delays, our customer service team will contact you immediately. Then, you could still cancel your order if you wish.
Kind regards,
Team DustDeal
I wonder if I will ever get my items.
Just as the others told me before. I have ordered some products 3 weeks ago. The site wasn't mentioned that the products was out of stock or anything like that. 3 Weeks passed, I heard nothing from them. I opened a support ticket 3 days ago, I got no answers. No communication about the items out of order. No refunds.
Thinking about leaving a complaint on ANPC.
2024年6月5日
自発的なレビュー
DustDeal.com からの回答
Dear Simó,
Sadly, it seems your order has been delayed in transit. Your order has been shipped on 17-05. Our average delivery time is 1-2 weeks, so normally your order should have been delivered by now. Therefore, it is likely the courier service sadly had some hitch somewhere along the way, but hopefully, your order will still be delivered without any further issues.
If your order does not arrive before the deadline we communicated via your ticket, please let us know. Then, we can either send another parcel to you, or refund your full purchase amount.
Kind regards,
Team DustDeal
My order is 954328281
My order is 954328281. I only received their email when I made the purchase on 27/05/ 2024. It said they will deliver my items as soon as possible, no estimated date and no phone number I can contact. I opened two tickets(the only one way to try to contact them) to request a delivery date but they ignore me completely.
I can't blame anybody as is my own fault for not reading the reviews before give them the money.
2024年5月27日
自発的なレビュー
DustDeal.com からの回答
Dear Carmen,
I am very sorry to hear you encountered difficulties when trying to contact us. Sadly, we are currently receiving a large amount of inquiries, meaning it took us longer to get to your tickets. Our sincere apologies for this.
I would like to confirm your order was shipped out to you on 28-05-2024. Normally, orders should be delivered within 1-2 weeks.
I just checked your tracking information, which our customer service team shared with you via your ticket yesterday. Your order should have been delivered earlier today. If this is not the case, could you please let us know? Then, our helpdesk team will gladly try to find a solution for you!
Kind regards,
Team BatteryUpgrade
Betrüger
Man bestellt die richtige Wahre. Danach bekommt mann wirkürlich zusammengestelte kleinteile. Bei reklamation werden grfälschte Bestellungen angezeigt!
2024年5月23日
自発的なレビュー
DustDeal.com からの回答
Dear Rampace,
We are very sorry to hear the product you received was difficult to assemble. Have you tried to get into contact with our customer service team via: https://www.dustdeal.de/contact.php?
Sadly, using the information in this review, I have been unable to find which order you are referring to. Could you please provide us with the order number and/or email address you used? Then, we will gladly help you further!
Kind regards,
Team DustDeal
Ordered an item as a gift
Ordered an item as a gift! Order 527287448! Had zero communication when I have emailed chasing it and sadly I feel it wont turn up in time or at all! Would be helpful to get some communication as the £50 left my bank!
2024年5月23日
自発的なレビュー
DustDeal.com からの回答
Dear Keri,
We are very sorry to hear you have still not received your order. Unfortunately, the item you ordered is currently out of stock, and is therefore still not shipped out. This was also indicated on the product page at the time of ordering, but we are saddened to hear this was not clear to you at the time of purchase.
We are currently cancelling your order upon your request. We will refund your purchase as swiftly as possible.
Kind regards,
Team DustDeal
Je ne reçois aucune information sur ma commande …
Tout est en ordre à présent mais je regrette le manque d'information de la part de l'entreprise pendant 20 jours.
2024年5月28日
自発的なレビュー
DustDeal.com からの回答
Dear Antonella,
We are very sorry to hear you are not happy with our customer service. Sadly, we are currently receiving a lot of inquiries, so it took our team longer to get to your inquiry.
I just checked your ticket. It seems you received a reply a couple of days ago. According to the Swiss Post tracking number, your order should now have been delivered. Therefore, we hope you have indeed received this parcel!
If you did not receive this parcel yet, please contact our customer service team again; they will be happy to help you further.
Kind regards,
Team DustDeal
Falsche Staubsaugerbeutel wurden…
Falsche Staubsaugerbeutel wurden geliefert, die auf meine Kosten zurückgesendete Ware wurde nicht angenommen, das Geld wurde nie zurückgezahlt. Nie wieder!
2024年3月20日
自発的なレビュー
DustDeal.com からの回答
Dear strasno polski,
We are very sorry to hear the dust bags you returned got sent back to you.
Sadly, we were unable to find the order you are referring to. Could you please contact us via https://www.dustdeal.de/contact.php, explaining your case and sending us proof of shipment (like a receipt or tracking number), as well as a picture of the returned parcel? Then, our customer service team will gladly help to solve this issue for you.
Kind regards,
Team DustDeal
Kein CH Shop!
Kein CH Shop!
Die website dustdeal.ch suggeriert Versand aus der Schweiz. Das ist irreführend. Lieferzeit ist sehr lang. Zollgebühren.
Auf email wird nicht geantwortet. Man kann nur ein Ticket lösen.
Nie wieder.
2024年5月23日
自発的なレビュー
DustDeal.com からの回答
Dear Claude,
We are very sorry to hear it was not clear to you at the time of purchase where we are located. We are a Dutch company, shipping from our warehouse in the Netherlands. This is stated on both our shipping and contact page.
To make our website easier to use, we have localized domain names that automatically have the right currency and language for your convenience. Our web design team is currently working hard on re-designing our website; I will make sure to forward your feedback to them, and make sure this is stated more clearly in the future.
If you have any further questions, please reach out to us on: https://www.dustdeal.ch/contact.php
Kind regards,
Team DustDeal
I’d reconsider ordering from them
I should have researched a bit more before ordering. I have ordered a BQQ Daddy grill set the 17/4 and the money was taken immediately from my account. However I have never received a tracking number or any other confirmation that my order has been sent when it will arrrive, not even a form of information of which delivery company will deliver it. On the website there stands 2-7 weekday of delivery, when I contacted them they wrote back it can take up to 2-3 weeks of delivery. When I asked to a trcaking number they didn’t write back. I have contacted them many many times for any kind of informatiom about where my package is located but nothing. They wrote back that I should be paintent until the 23rd of May, but my patience have expired the week after ordering. My package did arrive today… however it came from Slovakia, with priority stamps.. The whole business is very confusing, you have a danish website, with a dutch warehouse location but send the package from slovakia?! I will avoid ordering from them again as this whole process was ridiculous.
2024年5月22日
自発的なレビュー
DustDeal.com からの回答
Dear Diana,
We are very sorry to hear it took such a long time for your order to arrive. I would like to clarify the situation.
Your order was indeed sent from our warehouse in the Netherlands. We are a relatively small company, so to keep shipping costs as low as possible for our customers, sometimes parcels have a stopover at another country. In your case, your order was first sent to Slovakia.
We use priority shipping on all our parcels, to ensure they arrive as swiftly as possible. Sadly, due to the unpredictable nature of international shipment, some parcels get delayed beyond the expected shipping time cited on our site. Our sincere apologies for this.
We completely understand this might have been confusing to have found listed on your parcel. However, we hope this clarifies the situation! If you have any further questions, please reach out to us again via your ticket.
Kind regards,
Team DustDeal
Very good item!
2024年4月19日
自発的なレビュー
They take the money
They take the money, do not respond to inquiries, and do not deliver the goods!
2024年5月20日
自発的なレビュー
DustDeal.com からの回答
Dear Jarmo,
We are very sorry to hear you have still not received your order. The parcel has been shipped from our warehouse in the Netherlands on 06-05-2024. Therefore, your order should have arrived by now.
If you have still not received your order, could you please reach out again via the ticket you previously created? Then, we will try to find a suitable solution for you.
Kind regards,
Team DustDeal
They have my money and refuse to send me the part
I ordered a part. It was the wrong size. I posted it back to them which cost £10 for a £20 part!. I ordered the correct part and paid them more money. They have not sent me the new part. So they have my money and their part back and it cost me £10 in postage. You can't phone them and can only send emails from their website. They now ignore my messages. Dreadful company. Total Rip Off. AVOID
2024年5月17日
自発的なレビュー
DustDeal.com からの回答
Dear Rupert,
We are very sorry to hear the purchased product turned out not to be the right one for you. Sadly, we indeed do not reimburse shipping costs, as is also noted in our Terms & Conditions. The alternative hose was more expensive; this is why we had to ask you to pay this price difference.
Sadly, our RMA department has not yet received the return shipment. Sometimes, this can take a little while. However, if you could provide our helpdesk team with some proof of shipment (like a receipt from the postal office or a tracking link) this will allow them to ship the new part to you as swiftly as possible.
I hope this sheds some light on the situation! If you have any further questions, please feel free to contact us again.
Kind regards,
Team DustDeal
Verkeerde ronde stofzuiger borstels…
Verkeerde ronde stofzuiger borstels ontvangen, maar passen niet.
Ticket aangemaakt.... gereageerd op mijn eigen ticket...
nog geen reactie.
Niet mogelijk om contact te hebben, beetje erg .....(laat ik netjes blijven)
2024年5月16日
自発的なレビュー
DustDeal.com からの回答
Beste Fera,
Wat vervelend om te horen dat de stofzuigerborstels die u heeft ontvangen niet passen.
Ons customer service team heeft u zo te zien al de retourprocedure gestuurd. Helaas heeft onze retourafdeling uw pakket nog niet ontvangen. Zodra we uw pakket hebben verwerkt, zullen we onmiddelijk het aankoopbedrag terugbetalen.
Mocht u nog verdere vragen hebben, gelieve contact op te nemen met onze helpdesk. Zij helpen u graag verder.
Met vriendelijke groet,
Team DustDeal
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