Absoluter Schrott-Artikel! Keine Sauglesitung und nicht für den konzipierten Einsatz verwendbar. Achtung bei Lieferung, hohe Kosten da Versand aus China!
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レビュアーのコメントを見てみましょう
First of all, the company is reliable. He makes every effort to ensure that the customer gets what he ordered. I am full of admiration for her professionalism. I recommend using their services. It has... もっと見る
Bestilte varer 24/10 Betalingen var trukket 26/10. Varerne kom ikke, hvorefter jeg rykkede, og de gav mig en deadline på senest d. 1/12 hvor varen senest skulle ankomme. Jeg har stadigvæk ikke... もっと見る
I'm pleasantly surprised. My heart sank initially when I read some other reviews on TP of DustDeal.co.uk / DustDeal.com *after* I'd placed my order via the UK website for a replacement hose for an... もっと見る
企業情報
当該企業による記述
DustDeal.com sells High Quality Dust Bags en Vacuum Cleaner Accessories at low cost!
連絡先
Freddy van Riemsdijkweg 6a, 5657 EE, Eindhoven, オランダ
- info@dustdeal.com
- dustdeal.com
Bad service
I'm still waiting for my product since 2nd of may. I've tried to email them but have had no response. When I track my product it says shipped but no tracking details and no follow up emails. AVOID
2024年5月14日
自発的なレビュー
DustDeal.com からの回答
Dear Rebecca,
Sadly, we have not been able to find the order you are referring to. If you would still like assistance with your order, could you please provide us with your order number?
With this additional information, we will happily help you further!
Kind regards,
Team DustDeal
DustDeal Good Value
DustDeal supplierd the products at the right price and although posted from Netherlands they did not take long to arrive.
2024年4月8日
自発的なレビュー
Recomendo este site DustDeal.com
Recomendo este site ! Foram muito rápidos e Chegou tudo em perfeitas condições ! Recebi exatamente tudo o que encomendei!
2024年4月12日
自発的なレビュー
Richiesta di reso senza risposta
Ho acquistato 2 spazzole dalla descrizione compatibili con Dyson DC animal complete ma in realtà non lo sono, ho inviato più mail all indirizzo indicato dal sito ma ad oggi non ho ricevuto risposta
2024年5月1日
自発的なレビュー
DustDeal.com からの回答
Dear Monica,
I am very sorry to hear the brush you ordered does not fit your device. We meticulously check the information on our site, but sometimes the manufacturer sadly does not inform us of changes in the products. Because of this, the information on our site was inaccurate in your case; we will make sure to check and rectify this as soon as possible. Our sincere apologies for this.
I see our customer service team has already gotten back to you. Hopefully, they can find a satisfactory solution for you.
Kind regards,
Team DustDeal
Pessimi
Pessimi, inqualificabili!questa è una truffa!
Fatto ordine il 23 aprile , dichiarati 5-7 gg lavorativi per la spedizione. Ricevo prima mail in cui mi viene detto che l’ordine sarà spedito a breve. Passati i primi 7 gg scrivo per avere notizie, mi viene risposto dopo 3 gg che sfortunamente il mio prodotto non era presente in magazzino e che sarà necessario aspettare. Al momento stesso della ricezione di questa mail scrivo chiedendo immediato annullamento dell’ordine e restituzione dell’importo. Non ricevo notizie per giorni, e riscrivo minacciando di denunciarli. Stamattina arriva mail in cui mi viene detto che non è possibile annullare l’ordine perché già partito!!!!
Questa si chiama TRUFFA!
2024年5月9日
自発的なレビュー
DustDeal.com からの回答
Dear Giada,
We are very sorry to hear you have still not received your order. We are a Dutch company shipping from the Netherlands, and our average delivery time to Italy to 1-2 weeks. Therfore, your order should arrive any day now.
If your order does not arrive, please contact our helpdesk again. Then, they will make sure to either send you a new parcel, or to refund the full purchase amount.
Our sincere apologies for the delay.
Kind regards,
Team DustDeal
Verkeerde levering stofzuigerzakken
Verkeerde levering stofzuigerzakken, tot 2 maal toe een ticket aangemaakt maar tot op heden nog geen antwoord ontvangen.
Super slechte retourservice
2024年5月2日
自発的なレビュー
DustDeal.com からの回答
Beste Wissal,
Wat vervelend om te horen dat je de verkeerde stofzuigerzakken hebt ontvangen.
Ik heb zojuist jouw ticket gecheckt. Volgens PostNL zou eerder vandaag de tweede set stofzuigerzakken geleverd moeten zijn. Hopelijk passen deze nieuwe stofzuigerzakken wel!
Mocht je nog steeds problemen ervaren met deze vervangende stofzuigerzakken, neem dan gerust nogmaals contact met ons op. Dan zullen wij proberen een passende oplossing voor je te vinden.
Met vriendelijke groet,
Team DustDeal
176843652 this is my order number…
176843652 this is my order number placed through my company and the day was Sat, Apr 20, 12:34 that they send me the message but i've received nothing since then. Please inform me for the order because i tried and send you an email at Wed, May 1, 2:06 PM and havent received any information. Please contuct us to get a refund of send us the tracking number and the parchel
2024年4月20日
自発的なレビュー
DustDeal.com からの回答
Dear Mary,
It seems Taxydromiki has delivered the parcel to a postal office near you, instead of to your home address. We are very sorry for this.
My colleague from our customer service team has sent you the tracking information a few days ago. Hopefully, you have been able to pick up the parcel.
If there are any further issues, please do not hesitate to reach out again. Our team will gladly try to find a suitable solution for you.
Kind regards,
Team DustDeal
Excelent price-quality ratio.
Excelent price-quality ratio.
Excelent customer service and transport.
2024年4月2日
自発的なレビュー
Nie wieder reine Abzocke!!!
War der Meinung, dass es sich um einen CH-Lieferanten (DustDeal.ch) handelt. Ware wurde geliefert, aber 22.75 CHF Zollgebühren. Sowas nenne ich Abzocke, bei der Bestellung wurde davon nichts erwähnt!
Nie wieder, grosse Sprüche auf der Webseite und sehr schnelle Belastung auf der Kreditkarte. Wo sind da die niedrigen Preise?
2024年4月23日
自発的なレビュー
DustDeal.com からの回答
Dear Hans,
We are very sorry to hear you were charged additional customs fees.
We are a Dutch company shipping from the Netherlands, as is also stated on our shipping page. Sadly, since Switzerland is not a part of the EU, this means customs fees can be imposed by your local authorities. There is unfortunately no way for us to circumvent these costs.
We completely understand your frustration regarding this matter, and we are working hard on finding a solution for our customers outside the EU. However, there is currently little else we can do for you. Our apologies for the inconvenience.
Kind regards,
Team DustDeal
My order is 161204044
My order is 161204044. I only received their email when I made the purchase on 19 Apr 2024. It said they will deliver our items as soon as possible, no estimated date and no phone number I can contact. I sent them an email on 29 Apr 2024 and they did not reply at all. I want my items or money back.
I should review the comments before ordering next time.
====================
Updated status
I finally got my items on 2 May 2024. Thanks for dustdeal customer team.
2024年4月29日
自発的なレビュー
DustDeal.com からの回答
Dear Chong Siu Yung,
We are very sorry to hear you did not receive your order. I notice you already have gotten a reply from our customer service team. I just checked the status of your order, and your order has been delivered yesterday according to Evri.
If you have not received this parcel, please reach out to us again. Then, we will try to find a suitable solution for you!
Kind regards,
Team DustDeal
no contact regarding delivery
no contact regarding delivery, they do not respond to emails. I haven't known what's going on with my order for 3 weeks. I won't order anything there again. I do not recommend
2024年4月25日
自発的なレビュー
DustDeal.com からの回答
Dear Patrycja,
Sadly, we could not find the order you are referring to. We requested the additional information via this review, but we did not receive an answer. Therefore, we unfortunately cannot give you more information concerning your order. Our apologies for the inconvenience.
If you have not done so yet, please contact us via: https://www.dustdeal.com/contact.php. Then, our customer service team will answer your questions within a few working days.
Kind regards,
Team DustDeal
Fiable et bon marché
Marchandise bon marché, marchand fiable avec des produits qu'on trouve peu ailleurs. Le suivi de commande pourrait être amélioré.
2024年4月1日
自発的なレビュー
DustDeal.com からの回答
Dear Conrad,
We are glad to hear you are happy with the product you received!
We always try to improve the experience on our site. If you have any specific tips on how we might improve our tracking information to make the status of your order more clear, please let us know.
If you have any further questions, you can reach out to us on: https://www.dustdeal.fr/contact.php
Kind regards,
Team DustDeal
Resolved the problem with twice lost package
My order number is 140025765. I have made my order on January 5th. After 20 days of receiving an email that my package has been shipped, I wrote them an email and was told to wait until February 9th. Unfortunately, it skipped my mind because it was ordered for a third person. It occured to me today that the package was never delivered, so I went through the emails to find a tracking number to check where the package got stuck, but realized I never received a tracking #. I wrote them an email, asking to know the location of the package, because they kept my money and I have the right to know. If they resolve the issue, I will update the review, but if I don't, know that it means it's at least a half-scam. Looking through the reviews, it seems like there's a chance you will receive your items, but too big of a chance that you won't. Their web page only displays the 4 and 5 star reviews, at least I haven't been able to find an option to filter them.
**************** UPDATE **************
Over the course of a month, I have exchanged a few emails with very polite Noa from customer support. First I agreed with them re-shipping the items, but contacted them again after about two weeks because the second package didn't arrive either, so they offered me a full refund which I accepted. After a few days, I received the refund and the package arrived as well. Keeping the refund for all the time I spent on emails 😄
2024年4月17日
自発的なレビュー
DustDeal.com からの回答
Dear SB,
We are very sorry to hear your parcel was never delivered. Normally, our packages should be delivered within 1-2 weeks, so your order should indeed be delivered by now.
I have just checked your order. It seems a reshipment has already been shipped out a few days ago (20-04-2024). Therefore, we hope you will receive your order shortly.
If you do not receive it within 1-2 weeks, please feel free to contact us, so we can try to find a different solution for you.
Kind regards,
Team DustDeal
Ik heb een stofzuigermond besteld
Ik heb een stofzuigermond besteld, was niet de juiste en dan start de ellende. En gezien de reviews had ik nooit moeten bestellen bij dit bedrijf. Je moet toestemming vragen om te retourneren en je krijgt geen antwoord.
Ik krijg al 2 weken geen antwoord. Bestel NOOIT bij dit bedrijf, want ze proberen je van alle kanten te naaien. Ze houden zich misschien in hun voorwaarden aan de wet, maar die 30 dagen dat je iets mag terugsturen maken ze je het je moeilijk.Toestemming vragen, geen antwoord geven, verkeerd antwoord geven en zorgen dat de 30 dagen voorbij zijn. Ik ga er geen moeite meer voor doen en bestel gewoon bij een ander. Een zeer slecht bedrijf dit met service die er niet is. En de antwoorden die ze hier geven aan slechte reviews? Echt niet waar, ze hebben vaak deze klachten want die van mij zijn hetzelfde als beschreven bij andere reviews.
Inmiddels heb ik via een ticket een adres gekregen waar ik iets retour kan sturen. We zullen zien hoe dit gaat. Maar de argumenten die Dustdeal noemt zijn niet iets nieuws maar het is hoe zij werken. Voor mij is het belangrijk dat de klantenservice goed bereikbaar is, vriendelijk, in mijn eigen taal en dat ze kijken hoe ze jou kunnen helpen. Ik koop hier niet meer en hoop dat ik uiteindelijk een groot deel van mijn geld terug krijg, het heeft me 15 euro aan verzendkosten gekost. Dat is heel jammer.
2024年3月29日
自発的なレビュー
DustDeal.com からの回答
Beste Peter,
Wat vervelend om te horen dat jouw stofzuigermond niet de juiste is. Natuurlijk helpen wij je vraag bij het retourneren van het verkeerde product!
Helaas is het email adres waar je naar hebt gemaild niet meer in gebruik, waardoor deze emails helaas niet gelezen worden. Onze excuses voor het ongemak. Sinds kort maken wij gebruik van een ticketsysteem, waardoor wij vragen sneller en zorgvuldiger kunnen beantwoorden.
Ik zie dat je een ticket aan hebt gemaakt op dit systeem, waarop een collega van ons customer service team antwoord heeft gegeven. Zij hebben de instructies voor het retourneren van je product doorgestuurd.
Helaas heeft onze RMA afdeling je product nog niet ontvangen. Indien je het de stofzuigermond al retour hebt gestuurd, zou je het bonnetje van het postkantoor en/of het trackingnummer van je retourzending willen sturen via jouw ticket? Dan zullen wij zo snel mogelijk je terugbetaling doorzetten.
Nogmaals onze excuses voor het ongemak. Neem gerust contact met ons op als je nog verdere vragen hebt.
Met vriendelijke groeten,
Team DustDeal
Excellent service very efficient and…
Excellent service very efficient and excellent product.
2024年3月8日
自発的なレビュー
Příjemný obchod s dostupnými cenami.
2024年3月18日
自発的なレビュー
I Sacchetti sono finalmente arrivati…
I Sacchetti sono finalmente arrivati dopo mesi
2024年4月9日
自発的なレビュー
DustDeal.com からの回答
Dear Alessandro,
We are very sorry it took so long for your order to arrive. Usually, orders to Italy get delivered within 1-2 weeks. However, it seems it took much longer in your case. Speed of shipment is sadly dependent on the courier service, but we would still like to offer our sincere apologies for this delay and the inconvenience it must have caused.
We would like to offer you a compensation for this inconvenience. A member of our customer service team will reach out to you as swiftly as possible.
We hope to find a suitable solution for you shortly.
Kind regards,
Team DustDeal
Sadly not a good experience so far due…
Order 314657540
Sadly not a good experience so far due to complete lack of communication regarding my order I made 10 days ago. I have emailed the company twice but no response. Have had to order the dust bags elsewhere in the meantime. Very disappointed!
2024年3月30日
自発的なレビュー
DustDeal.com からの回答
Dear Heli,
Sadly, we are currently receiving a lot of emails. Normally, we answer our emails within 24 hours, but it unfortunately took a few days until we read your messages. Our sincere apologies for this delay.
We would like to confirm your order has indeed been shipped out on 01-04-2024, and it seems a colleague from our customer service team has sent a tracking link to you. According to this trace, your order should have been delivered today.
If you would like to return the bags, this is possible of course! In this case, please reach out via email again, so we can send you the corresponding procedure.
Kind regards,
Team DustDeal
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