I cancelled my Diesel subscription 5 months ago and received written confirmation which I have kept on record as explicitly stating that my remaining balance would be converted into a voucher for th... もっと見る
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レビュアーのコメントを見てみましょう
Whilst I probably wouldn't recommend the Each Person fuel card to somone who is a very low milage user, I would have no hesitation recommending it to everyone else. The yearly admin fee and monthly de... もっと見る
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The each person company feels like it has earned its name, because it does exactley that, gives each person exceptional service. All of my needs have been met with promptly and very kindly and politel... もっと見る
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I contact customer support and heard back almost instantly from them telling me they will work on my issue and get back to me, less than 24hours later they contacted me having g resolved my problem! A... もっと見る
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企業情報
当該企業による記述
Each Person is the recognition, reward and employee discount scheme, powered by epoints. We help businesses provide perks at work for their employees by showing them appreciation in a positive and engaging way. We believe in a positive work culture that makes a positive impact on the environment. Our vision is to be the go-to mentor and enabler to help all businesses fulfill a commitment to their people and the planet. A commitment that makes a tangible difference in everyone’s lives. Get in touch to learn how we can help you recognise and reward your employees, improving wellbeing and productivity in your business with employee benefits. Each Person has a different way of rewarding your people that gives everyone a tangible value and relevance in several ways. Epoints, the rewards currency exclusively provided by Each Person, goes beyond perks at work by offering a series of benefits your people can select from such as a Savings Club where they can earn 6% annual interest on their epoints balance and the market's highest cashback offer of up to 20% when they redeem epoints at thousands of retailers. We bring together all the best retailers and brands in an instant voucher format. Plus you can send vouchers for use in 30 countries! https://www.eachperson.com/
連絡先
8a Denmark Street, RG40 2BB, Wokingham, 英国
- 0118 230 5531
- support@eachperson.com
- eachperson.com
4.0
ほぼ満足
145件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Each Person からの回答
Thank you for your feedback! We're happy to hear you appreciated our customer service and initiative. If you need anything else, we're always here to help! The Each Person Support Team.
Diesel card
I bought a diesel card. Paying 19 pounds. It took over a month to arrive. I have had it for a month. Still waiting for the pin. No one answers the phone and no replies to my emails. Appalling service.
2024年7月24日
自発的なレビュー
Each Person からの回答
Hi Karen,
Thank you for your feedback. We apologise for any inconvenience you experienced.
We have reviewed your case and noted that you signed up on May 29th. As per our policy, your monthly subscription started on July 1st, which was communicated in the welcome email. We apologise if this was not clear enough.
Regarding the PIN, it can be accessed via the Diesel Card tab in our Mobile App.
We have reached out to you via email to provide further assistance and ensure your concerns are resolved promptly. Your satisfaction is important to us, and we are committed to improving our service.
Best regards,
The Each Person Support Team
Loving the discounts
Love the discounts from using my epoints! Lusia has been very helpful with me on customer service regarding a past order. Look forward to using more services
2024年2月21日
自発的なレビュー
Each Person からの回答
Hi Matilda,
Thank you so much for your 5* review! We are so glad to hear that Lusia could help with your order and provide the best customer service.
Always here to help,
The Each Person Support Team
Amazing Customer Support
I had ordered numerous vouchers from the shop with my epoints balance as I wanted to get cashback on each voucher. I didn't think the order worked but after calling support, Luisia explained that the vouchers were split by retailer and not included in one email. She was extremely polite and the vouchers were super easy to redeem online!
2024年2月15日
自発的なレビュー
Each Person からの回答
Hi Ewan,
Thank you for taking the time to leave your wonderful 5* review of our service! We are so grateful to hear that Lusia could help with you query about your order!
Always here to help!
The Each Person support team.
Love my Each Person diesel card
Love my Each Person diesel card! It’s a lot cheaper in my area with the card :)
Also Amy in support was really helpful answering my questions.
2024年2月21日
自発的なレビュー
Each Person からの回答
Hi Ella,
Thank you so much for your lovely review! We are so happy to hear you are enjoying the Diesel card and the discounts it brings.
Always here to help,
The Each person support team.
Misleading and false representation fuel card
Don’t bother with the fuel card.
For 8 weeks, every week, the price for diesel is more expensive than 3 fuel stations within 5 miles of me and I monitor local prices daily.
So in Birmingham, every week their weekly price per litre for diesel is actually at least 2p per litre MORE expensive than local garages.
This is a complete rip off - given you also pay a fee to top up as well as the amount you are topping up, so saving money is not really going to happen if so, it’s pennies not pounds over the year.
So my example, I paid £250 to top up with a £3 charge, so £253 in total.
The same amount of fuel would have cost me £6 less if I paid for it myself, costing me more not less. Factor in the annual cost to subscribe, and you cannot save money.
This company is making fanciful assertions that you can save between £100 and £200 per year - this is impossible and is falsely misrepresented.
I’ll get ready for the “Our weekly fuel price is based on UK averages” responses, which is completely irrelevant to people who want to save money on prepaying for fuel and it’s just not true.
Avoid and save yourself some proper money by scanning local prices and paying for it yourself or use supermarkets.
Complained 3 times, have a bog standard response to 1 email and no response to 2 of them. Customer care is somewhat just response management not customer care.
2024年2月20日
自発的なレビュー
Each Person からの回答
Hi Ian,
We're truly sorry for the frustration you've experienced with our fuel card. Your feedback about pricing and customer care is valuable to us. However, I can confirm that our support team has responded to all communications from you. We're actively investigating any issues and constantly working on improvements. Please feel free to reach out to us directly if you'd like to discuss further.
Always here to help,
The Each Person Support Team
Deisel card
Used my diesel card for the first time last week and saved 9p per ltr, happy with that! Super easy to set up and my balance online has been updated quickly so I can see exactly how much i've spent.
2024年2月1日
自発的なレビュー
Each Person からの回答
Thank you for your feedback, it is greatly appreciated by our team!
We are happy to hear that you had a positive experience with us!
We look forward to welcoming you back to Each Person again soon.
Always here to help,
The Each Person Support Team
Not so great
Not so great.Customers service extremely slow. Checked prices yesterday 141 p.Checked price day after (same week) 143 p- same as the fuel in most places near me.WHERE ARE THOSE SAVINGS?? Price should change only once a week and that price should apply for whole week. Dont bother as it won't save you money.
UPDATE 08.02.24 : no point to spend 9.99 on a card. EachPerson charge each month for card top up is at a 1.2% rate .So you top up 100 GBP and company charge you 1.20 GBP (each month). Difference in normal price and eachperson price is circa 2p / litre. You need to make a lot and I mean a lot of miles to get even. For regular road user its pointless.
2024年1月31日
自発的なレビュー
Each Person からの回答
We are sorry to hear about your experience.
Our fixed weekly price is uploaded onto the platform every Monday morning and doesn't change until the following week.
Always here to help,
The Support Team
Don't believe the fantasy figures of…
Don't believe the fantasy figures of 20-30-40p per litre savings, maybe 2-3p per litre and this week it's actually dearer than the pump price. Calculations work out that it will take approx 7000 miles to recover the cost of the card, plus they take a bit in processing fees.
2024年1月31日
自発的なレビュー
Each Person からの回答
We are sorry to hear about your experience.
Each Person offers a fixed weekly price, where as garages fluctuate their fuel costs. This means the savings do change depending on where you go to fill up your vehicle. The savings can be up to 30p per litre.
If you have any further questions please contact us at support@eachperson.com
Always here to help,
The Support Team
Scam company
Scam company. Ordered my card through Vodafone.. Paid £9.99 never sent card. No refunds no communication
2024年1月4日
自発的なレビュー
Each Person からの回答
We are very sorry to hear about your experience. All diesel cards were posted out for the 1st Feb, if you still haven't received your card please contact us at support@eachperson.com & we will get a new card ordered and sent out to you.
Always here to help,
The Each Person Support Team
Great customer service
2023年9月21日
自発的なレビュー
Whenever I have any query or issue with…
Whenever I have any query or issue with account. Always resolved
2023年7月24日
自発的なレビュー
Each Person からの回答
Thank you for telling us about your experience with our support team!
We are always on hand to help with whatever you need so don't hesitate to get in touch!
Always here to help,
The Each Person Support Team
Amazing support team
Had an issue purchasing a gift card, contacted the support team and they resolved the issue super quickly and efficiently. Thank you so much 😊
2023年7月17日
自発的なレビュー
Each Person からの回答
Thank you for your feedback!
We are thrilled to hear about your positive experience with our team. Don't hesitate to get in touch with any questions or problems you may have!
Always here to help,
The Each Person Support Team
Ussles support
Zero support, evoucher cant be sent to my address. Seriusly what a joke.
Did try a live chat there was a person told me make a screenshoot and then closed the chat window, and after i could only clkick on, to a contact us email window pop up, no more live chat in the middle of the day on weekday.
2023年7月16日
自発的なレビュー
Each Person からの回答
We are very sorry to hear about your experience.
Our team are always on hand to try to help with any issues. This sounds like a possible technical issue which may need further investigation. Please don't hesitate to contact us at support@eachperson.com.
Always here to help,
The Each Person Support Team
Excellent service!
2023年5月11日
自発的なレビュー
Each Person からの回答
Thank you for your feedback, it is greatly appreciated by our team!
We are happy to hear that you had a positive experience with us!
We look forward to welcoming you back to Each Person again soon.
Always here to help,
The Each Person Support Team
Super friendly
Super friendly, really helpful and managed to sort out my derpy moment. Thank you!
2023年4月14日
自発的なレビュー
Each Person からの回答
Thank you for your feedback, it is greatly appreciated by our team!
We are happy to hear that you had a positive experience with us!
We look forward to welcoming you back to Each Person again soon.
Always here to help,
The Each Person Support Team
Impossible to login and nobody is…
Impossible to login and nobody is getting back to me. A waste of.time
2023年4月12日
自発的なレビュー
Each Person からの回答
We are sorry to hear about your experience.
If you are facing any issues with accessing your account, please contact us at support@eachperson.com and we will attempt to resolve your query promptly.
Always here to help,
The Support Team
Had a question- answered immediately
2023年4月5日
自発的なレビュー
Each Person からの回答
Thank you for your feedback, it is greatly appreciated by our team!
We are happy to hear that you had a positive experience with us!
We look forward to welcoming you back to Each Person again soon.
Always here to help,
The Each Person Support Team
I raised a query and had a reply and my…
I raised a query and had a reply and my problem solved in a matter of minutes
2023年2月28日
自発的なレビュー
Each Person からの回答
Thank you for your feedback, it is greatly appreciated by our team!
We are happy to hear that you had a positive experience with us!
We look forward to welcoming you back to Each Person again soon.
Always here to help,
The Each Person Support Team
Great customer service
Spoke to Becki, she was very helpful and resolved my problem within minutes. Great shopping experience.
2023年2月24日
自発的なレビュー
Each Person からの回答
Thank you for your feedback, it is greatly appreciated by our team!
We are happy to hear that you had a positive experience with us!
We look forward to welcoming you back to Each Person again soon.
Always here to help,
The Each Person Support Team
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