Einhell UK レビュー 1,395

I ordered a strimmer via Amazon and it arrived on a Friday. On opening the packaging I found the fastening screw was missing. As it was after working hours I contacted Amazon and all they offered was a partial refund there was no attempt to offer to send a screw ordered to get one. However after contacting Einhell helpline, they acknowledged receipt of my e-mail (on a Saturday)and onto the Monday we're posting out a fastener screw to me. What excellent after sales service, thank you very much.

Great customer service for supply of part that had been lost after 2 weeks use. Emails answered fast and clear explanations of progress. Thanks Emily.

First time with cordless garden products (have a lawnmower and strimmer) and they are really easy to use.

Really great and helpful customer service helped very quickly with an issue I had.

Would recommend their products.

I had an issue with delivery that was not all Einhell's fault
The customer service was brilliant from start to finish and couldn't ask for anything more the customer service representative that helped me was called Candice very helpful
Thanks again

I ordered a refurbished demolition breaker which came and was missing a chisel, I contacted Einhell through eBay and Candice was extremely helpful and send out a replacement, keeping me updated along the way.
Great customer service.

Excellent mover and well priced.
Delivered with 24 hours.

I am so sorry that I thought the drill was coming out of your store. Because when I had seen it on the website it showed all of your products which is on your original website, but of course it looks like now it was a scam. I have a drill belonging to the Einkell. Co and it's a very good quality and of course I would be happy to help other people to order your product.

I ordered a refurbished garden blower but unfortunately the battery and charger had been left out.I contacted Einhell via eBay and had a very quick response from Candice. I sent a photo as asked and Candice actioned a replacement the same day.
This is absolutely the best customer service I’ve ever had and Einhell customer service should be very proud of the high standards they set. Many thanks to Candice and the team. Roger

I needed 2 screws to fix the guard on my hedge trimmer. After logging the request online I had a response within 10 mins and the screws arrive less than 24 hours later . They are no fixing the guard. Excellent Service from Einhell.

Without a doubt, the best service I've had from any company for many a year.
Emily was very efficient and helpful, after a brief discussion about the fault symptoms with my robot mower, suggested that the transformer was more than likely the fault and arranged for a replacement, under warranty. It arrived the next morning, after replacing the old one my mower is now running perfectly.
Such a pleasure to be able to promptly speak to a helpful adviser to resolve the issues in this day and age, where other companies go out of their way to reduce costs, service and make it difficult to even make contact.

I bought a re-packaged pneumatic hammer drill which has already proven brilliant. However on arrival there were two small issues. One of the red plastic latches for the case had broken, and the tip of the pointed chisel attachment was broken....clearly someone had used it, broken it and returned the whole thing. I contacted Einhell, had a reply in a few hours and replacement parts delivered in less than 2 days.
Outstanding service and I will be seeking out Einhell products in future.

The customer service by Emily at Einhell was first class. She sent me a collet reducer quickly and without charge. The palm router itself is excellent. Thoroughly recommend.

Great service. They went above and beyond to accommodate my request when I accidentally servered the bolt on my Einhell lawn mower. They were very professional and quick to remedy my situation. I cannot thank them enough. I would recommend them to my family , friends and all others.
S B.

This was very helpful got my tool replaced within a week they also kept me updated with the whole procedure excellent service start to finish well done everyone.

Great assistance from Customer Services to replace screws that were lost from hedge clipper.
Excellent communication and perfect result.
A breath of fresh air to find understanding and helpful customer service.

I purchased a cordless mower from eBay & it worked well until it didn’t.
I contacted Einhell & gave them Machine Number & the order number from EBay + date of purchase Name of company purchased from!
Einhell wouldn’t accept the warranty claim!!
Talk about objectionable customer service Einhell are N01 in how not to encourage sales.

I purchased Einhell Power Exchange lawnmower 10 months ago which worked well until it 'choked' on tough grass tuft and would not restart. Customer services contacted under warranty, mower collected by DPD within days, mower repaired and returned with new blade fitted and new grass box in 5 days.

I needed some parts for my Strimmer. Contacted Einhell UK and Candice forwarded a parts breakdown to me so that I could order the parts needed. The parts arrived promptly and a further phone call from Candice told me the parts had arrived so being local, I called to their distribution centre to collect it. Excellent service throughout. Thank you.

Got a cordless lawn mower from Einhell UK and had an issue with the 4.0Ah battery supplied (which was not lasting more than 15 minutes)... I suspected the battery, but had to buy a second battery to check it wasn't the mower running it down extra quick. Sure enough, the new battery lasted much longer. After a bit of initial confusion --in which Einhell wanted to replace the whole mower and battery-- we finally established we just wanted the battery changed.

After arranging for its collection within just a few days, they collected the faulty battery and supplied a replacement the following day (2 in fact, which was a kind gesture). Communication and service throughout (from Candice) was excellent, and I'm very grateful for her help in resolving the issue speedily.

Had a missing part when I received my grass trimmer
Contacted the company and a lovely lady called Candice sorted out the issue replied to my messages and I had my part in a few days
Excellent customer service
Thank you