Elisa レビュー 

Myyjät tekevät mitä vaan kikkailuja provikoiden osalta ja sitä sitten selvitellään oikein kunnolla. Ei enää ikinä Elisaa ja älkää ihmiset ostako tältä huijaripuljulta yhtään mitään

Valokuituliittymän rakennus, avaus ja ohjeistukset menivät kaikilta osin heikosti. En tykkää.

Laskuttakaa asiallisesti. Toimittakaa laskuja meille.

Eivät vastaa asiakaspalvelu puheluun ollenkaan. Jos on pieninkin ongelma, voit luottaa että sitä ei ikinä tulla ratkaisemaan

27€/month bill for 600MB speed, however I had difficulty to even watch TV, upload files. I am living in a 2020 build apartment building, speed testing results was under 100mb.

The ball has thrown between housing company and Elisa.

I phoned several times to Elisa customer service, open online chatting (as a new trend today) their answer speech was like: how old are your devices (modem, cable, TV and etc), they are old (I know they are not updated but how many families are changing equipments every 10 years?) I explained that equipments are working, been tested at other locations. They don’t listen they tell it’s a technical problem that they are not able to fix, so as a customer I should call per minute price to fix the problem that Elisa sold higher speed: real speed tested was under 100mb, and I paid for 600mb over a year.

In order to fix speed I had to call the per minute charged OmaGuru, Guru has only modem information, no other information so we spend like 10 minutes going through what kind of housing, where modems are located and why I phone them - all the basic information that been discussed with Elisa service.

OmaGuru promised that a PAID personal visit when I refuse, then Guru wants to check every equipments and also tells that every device would have malfunction that the best solution is change everything.

As a final result that a bill of 70€ (already heavily discounted) was sent to me for nothing, no equipment change. Currently the speed is 300mb, which perhaps is the high limit for “old modem”, however I am happy with this speed w/o purchasing any new device.

I phoned Elisa customer service again asking them to discount the 70€ bill, because Omaguru did not provide useful inspection, and final fix was done by the customer service, why don’t they do it at first place? And why they sell a speed that cannot be reached and happy to receive payment?

I cannot change apartment internet provider, however I will not select Elisa for any other products from now on (payment about 100€/month fir all kind of products), and I will not recommend it to anyone.

I perhaps spend 5-6 hours to fix this topic, and surfing from low speed for 6-7
Month. If young people been wondering why your parents, grandparents have purchased many “useless” service, here is one story for you. 😊

DNA:n tilalle tuli Elisa taloyhtiönetin tarjoajaksi. Viikko on koko taloyhtiön talot ollut ilman nettiä. Mitään ei luvata milloin saavat netin toimimaan. Voit soittaa ainoastaan maksullisiin numeroihin ja yrittää hoputtaa, omaelisa on yksi vitsi sieltäkun ei saa mitään apua. DNA netti pelasi alusta asti ja asiakaspalvelu oli ilmaista. Nyt 12.2.-26 Elisalta tuli Voimatelin asentajat ja saivat kaapelitvn myös mykäksi. Surkea firma.