Fair warning! Spend the first 24 hours of your family trip documenting EVERYTHING the house has wrong with it! I know you have probably been saving and working hard to relax and enjoy your vacation b... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out t... もっと見る
企業が回答しました
We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to... もっと見る
企業が回答しました
Very nice home, clean and comfortable close to supermarket and Disney / Universal... Medieval Dinner and Friday Rodeo just round the corner. Kitchen utensils need a little upgrade if someone is... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Luxury Orlando Vacation Homes located just minutes from Walt Disney World® Resort, Universal® Orlando, and SeaWorld. 3-7 Bedroom Private Pool Homes and Resort Condos come with Fully Equipped Kitchens, Game Rooms, Water Views, Hot Tubs and Gated Resor...
連絡先
5299 W. Irlo Bronson Memorial Highway, 34746, Kissimmee, 米国
- elitevacationhomes.com
1.5
ひどい
114件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The house was better than expected!
The house was better than expected!! Clean, quiet neighborhood with ample amenities. We were so close to Disney as well! Will definitely use Elite Homes in the future!
2019年10月10日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for reviewing us. It was our pleasure to host your stay.
Elite Vacation Homes Team
Excellent company to deal with
The whole process from booking to looking after you during your stay is handled professionally and with a friendly approach.
The villas are always clean and maintained to a high standard.
We have booked our villas through this company for more than 12 years and never ever had an issue. We would highly recommend them
2019年10月10日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your 5-star review! We hope to have you back again soon.
Elite Vacation Homes Team
Made my Vacation that much better!!!
What a amazing house. Clean, spacious, perfect location and easy check in and check out. Made my trip one that I will never forget. The only complaint I have is that I couldn't stay in this house forever. Hahahahaaa. But honestly will definitely return and when I do it will be threw this amazing company. Laura and Bonnie were amazing with helping me with my reservation and the rest of the staff were just as amazing when I dropped off my keys. Above and beyond. Highly recommended and can not wait to return.
2019年10月9日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you so much for your amazing review! We are delighted to have had the opportunity to host your stay and sincerely hope to have you back again soon!
Kindest regards,
Elite Vacation Homes Team
We stayed in a villa in Emerald Island…
We stayed in a villa in Emerald Island in August 2019 the villa was absolutely disgusting the carpets were filthy with dirt from what could only be years of dirt, the sofa was disgusting also with ingrained dirt there was stains on the walls that looked as if they hadn’t been painted for years we also had to cover the sofa with sheets just to sit on it. The pool area was black with dirt the pool was covered in leaves that we had to clean it on arrival because the netting was ripped allowing leaves just falling into the pool, we complained to the management company who said they would send round cleaners but they never arrived for the whole of our vacation. The management company offered us a voucher for $50 dollars off of our next meal as compensation which we didn’t bother collecting this on a holiday that cost £$5300 to say it ruined our vacation is an understatement. We have stayed in multiple villas in the Orlando area and have never had to complain about any of them before.
2019年8月16日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review. We are terribly sorry to hear that you were dissatisfied by the cleanliness of your vacation home. We promise a clean home to every guest and it sounds like we fell short here.
We are so sorry for disappointing you and would like to better assist you with resolving this matter. Please email me directly at rentals@elitevacaitonhomes.com.
Thank you for taking the time to express your thoughts. It's important to us that our homes maintain the superior standard and a place you can trust to have an enjoyable stay.
Respectfully,
Donna Ramsden
General Manager
Elite Vacation Homes
The house was perfect
The house was perfect! The area was nice and close to a lot of food and shopping places. The neighborhood was quiet and had a playground for the kids. The pool even had floaties and balls already so it saved us a lot of time and money. I will not hesitate on booking with Elite homes in the future!!!
2019年8月11日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for taking your time out to review us. We are delighted to learn you enjoyed the home and it's many amenities. We hope to have you back again soon!
Elite Vacation Homes Team
For me is been excellent service lovely…
For me is been excellent service lovely houses and I am your customer for a many yrs
2019年8月10日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for reviewing us and giving us 5-stars! We look forward to hosting your stay again in the near future.
Elite Vacation Homes Team
The home was very spacious
The home was very spacious. Noise level low. Easy distance from Disney..
2019年8月10日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for reviewing us. We hope to see you again soon!
Elite Vacation Homes Team
Nice home but it was in disrepair
Nice home but it was in disrepair. Note enough cooking stuff and glasses. A lot of things were broken.
2019年8月9日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your reveiw. We're glad you liked the home, but are deeply concerned about your report of disrepair and lask of items. Please know we take these comments very seriously and have identifed and taken care of all issues with this home.
Again, thank you for your review. We sincerely hope you will give us another opportunity to host your stay again.
Kindest regards,
Donna Ramsden
General Manager
Elite Vacation Homes
We had a great time at this house for…
We had a great time at this house for our vacation. Stayed 8 nights it was pretty close to things to do. We stayed busy the whole time there were so much to do. The house was nice the teenagers I had with me enjoyed the pool and hot tub to relax after their busy days. Plan on returning as soon as possible
2019年8月9日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for being our customer and reviewing us. We look forward to hosting your stay again in the near future.
Elite Vacation Homes Team
The entire process was great from start…
The entire process was great from start to finish. I arrived after hours and the instructions to enter were excellent. We truly enjoyed our stay and I would recommend Elite Vacation Homes if you are looking for a short stay or long stay vacation.
2019年8月9日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for being a great customer. We hope to have you back soon!
Elite Vacation Homes Team
Great customer service
2019年8月9日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for staying with us and your terrific 5-star review! We hope you will return to us in the near future.
Elite Vacation Homes Team
I Have More than 14 Years renting with…
I Have More than 14 Years renting with Elite Vacation Homes and always treat us like Family, nice Homes and Service
2019年8月7日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for being a loyal customer for so many years! We sincerely appreciate your business and look forward to accommodating you again.
Elite Vacation Homes Team
Everything was wonderful!!
Everything was wonderful!!! The home is a little more than I expected. The service they have is a 10! Thx for a great experience!
2019年8月6日
自発的なレビュー
Elite Vacation Homes からの回答
Wow! Thank you for the 10-star review! We think you're wonderful and can't wait to host your stay again.
Elite Vacation Homes Team
Elite Vacation Homes からの回答
We're so happy you enjoyed your stay and expereinced that special "home away from home " feeling. We look forward to accommodating you again soon.
Elite Vacation Homes Team
Every thing perfect
2019年8月3日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for reviewing us and for being a perfect guest. We look forward to hosting your stay again in the future.
Elite Vacation Homes Team
Very nice home
Very nice home, clean and comfortable close to supermarket and Disney / Universal...
Medieval Dinner and Friday Rodeo just round the corner.
Kitchen utensils need a little upgrade if someone is about to cook every day.
Otherwise there is nothing else to complain about.
We loved staying there
Best regards
M.Tensing
2019年8月3日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review and constructive comments. We are glad you found the home to be clean, comfortable and in a good location. However, we regret you were not happy the kitchen utensils. Reviews play an important in helping us to improve our service. Because of your comment, we have upgraded the kitchen utensils in this particular home.
Thank you again for taking your time to review us. We hope to have you back in the future.
Elite Vacation Homes Team
Elite Vacation Homes からの回答
We are delighted to learn you enjoyed your weekend in the home. We look forward to hosting your stay again in the future.
Elite Vacation Homes Team
We had a good experience.
2019年8月2日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review and for staying with us. We hope you'll return to us in the future.
Elite Vacation Homes Team
The best rental home we have ever…
The best rental home we have ever rented and plan to rent again.
2019年8月2日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for staying with us and for taking your time out to review us.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
This was the perfect rental home I’ve…
This was the perfect rental home I’ve ever purchased and most definitely will return in future
2019年8月2日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for reviewing us. We're delighted to learn you enjoyed your stay.
Feel free to take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT We hope to see you soon!
Elite Vacation Homes Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。