Fair warning! Spend the first 24 hours of your family trip documenting EVERYTHING the house has wrong with it! I know you have probably been saving and working hard to relax and enjoy your vacation b... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out t... もっと見る
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We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to... もっと見る
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Very nice home, clean and comfortable close to supermarket and Disney / Universal... Medieval Dinner and Friday Rodeo just round the corner. Kitchen utensils need a little upgrade if someone is... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Luxury Orlando Vacation Homes located just minutes from Walt Disney World® Resort, Universal® Orlando, and SeaWorld. 3-7 Bedroom Private Pool Homes and Resort Condos come with Fully Equipped Kitchens, Game Rooms, Water Views, Hot Tubs and Gated Resor...
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5299 W. Irlo Bronson Memorial Highway, 34746, Kissimmee, 米国
- elitevacationhomes.com
1.5
ひどい
114件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Exemplary Elite Pool Homes
We have rented vacation pool homes from Elite on 6 or 7 different occasions and every experience has been phenomenal.
2019年8月2日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you so much for your fantastic review! We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Vacation Rental
We had a great week at our vacation rental. The only negative is we checked in on Saturday but had to wait until Wednesday to use the pool because it needed to be cleaned.
2019年8月2日
自発的なレビュー
Elite Vacation Homes からの回答
We are very happy you had a great week with us, and we are so grateful to host your stay for 7-nights! Our goal is to provide outstanding service and value for an incredible Orlando vacation. Your helpful comments are much appreciated, and your feedback will help us to improve our product and service.
Please accept our apology for the inconvenience you experienced with the swimming pool. Our swimming pools are serviced once a week, however, sometimes after a hard rain or windy day, the pool may need extra attention. In these cases, a team member will be sent to address any concerns.
Regrettably, our records do not show a request for the pool to be cleaned. I truly wish we had the opportunity to address this for you, while you were staying with us, and hope you will accept our sincerest apology for the inconvenience.
We are grateful to have had the opportunity to host your stay and wish to see you again in the future.
Warm Regards,
Elite Vacation Homes Team
This house was EVERYTHING!!!!!
This house was EVERYTHING!!!!!
LOVED IT! WILL BE BACK SOON!
2019年8月2日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your ah-mazing review! It is our pleasure to host your stay. We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Every vacation to florida we us Elite…
Every vacation to florida we us Elite Vacations. Very reasonable and excellent homes that are clean and fun place to relax.
2019年8月2日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for taking your time out to review us. We work really hard to keep our homes in top condition and it's really nice to hear we succeeded.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
It was very easy to book the house and…
It was very easy to book the house and communication was great. I originally attempted use VBRO and it was a disaster. They have no communication whatsoever and trying to book a room was impossible. Anyone looking to find short term rentals, Elite Vacation Homes is the only choice!
2019年7月19日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your 5-Star review! We're overjoyed to learn you enjoyed your stay and will recommend us!
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
This place was awesome!!!!!!!
2019年7月19日
自発的なレビュー
Elite Vacation Homes からの回答
We think you're awesome! Thank you for staying with us and for the fantastic review.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Great
The home was perfect we had a great time you made our vacation wonderful thank you so much
2019年7月13日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for taking your time out to reivew us. We're thrilled to learn you enjoyed your stay.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Everything was AWESOME
2019年7月13日
自発的なレビュー
Elite Vacation Homes からの回答
We think you're awesome! Thanks for the great review.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Excellent customer service
Excellent customer service . They answered all my questions and upon check in were extremely nice. The rental was in a very good location and had everything we needed for our stay. We'll definitely use them again on our next visit.
2019年7月13日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your very kind reivew. We work very hard to ensure every guest need is met or exceeded. Our team is high-fiving right now!
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Great staff, house as advertised
It was all good, no surprises. Very helpful, professional and polite staff. The house was as advertised. Great experience. Thank you
2019年7月13日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your generous review. We're delighted to learn you enjoyed your stay and found our team to be helpful, professional and polite.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Easy to use online
Easy to use online. The home was large and clean. My family had a great time.
2019年7月12日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for choosing Elite Vacation Homes. We are thrilled to learn you found the online booking process easy to use and your family had a great time.
We are so grateful to have hosted your stay and hope you will return to us for your next Orlando vacation.
Warm regards,
Elite Vacation Homes Team
The house is great
The house is great! Main room was amazing but the other beds were not comfortable at all. Other than that we loved our stay there!
2019年7月12日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for choosing Elite Vacation Homes. We are so happy you had a great experience and loved your stay with us!
However, we regret you did not find the beds comfortable and hope you will accept our apology for the inconvenience. Please know we have addressed the bedding concern with the homeowner and plan to have the beds updated soon.
We are grateful for you taking the time to review us. Your helpful comments are much appreciated, and your feedback will help us to improve our product and service.
Warm regards,
Elite Vacation Homes Team
Great location to Disneyworld and other attractions
Great location to Disneyworld and other attractions. Guarded and gated community is great for visitors knowingly that they can feel safe in an area that they are visiting.
2019年7月12日
自発的なレビュー
Elite Vacation Homes からの回答
We are so grateful for you taking the time to review us!
Respectfully,
Elite Vacation Homes Team
The houses are always clean
The houses are always clean. We had had an tv issue, call the office and a worker quickly stop by and corrected the issue.
2019年6月10日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for choosing Elite Vacation Homes. We are so happy you had a positive experience and we are grateful for the opportunity to host your stay.
Kindest Regards,
Elite Vacation Homes Team
The House we stayed in was amazing
The House we stayed in was amazing. Only reason for not giving 5 stars is because they did not let me know that paper towels, toilet paper, and trash bags are not included at the house, also, if you have a house with a Jacuzzi, it cost extra to heat it. I thought it was only extra to heat the pool. I didn't mind buying my own paper towels and toilet paper but it would have been nice to know before hand so I didn't have to make a second trip back to Publix for those supplies
2019年6月7日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that!
We are happy you enjoyed your stay, but regret you were unaware of our self-catering policy. We make every effort to advise our guests,by placing the information on our website and reservation confirmation. Unlike hotels, our vacation homes do not provide paper towels, toilet paper and trash bags. We truly regret you were unaware and apologize for the inconvenience. .
We’re sorry you were not informed of our pool/spa heating policy. We try our best to advise our guests of this policy, by also placing it on our website and reservation confirmation. In order to heat the spa, pool heating is required, which costs extra. We truly regret you were unaware and hope you will you accept our sincerest apologies.
We know you have many choices for vacation rentals in Orlando and are so grateful to have hosted your stay. We hope you will return to us again in the future and take advantage of our repeat guest discount; $20 off per night – Offer code: REPEAT.
Warm regards,
Elite Vacation Homes Team
Very helpful in everything
Very helpful in everything. All questions were answered by a very polite staff. Would use in the future.
2019年6月6日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review. We're happy you found our staff to be helpful and polite.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Our first experience with Elite Homes…
Our first experience with Elite Homes was fantastic! The home we rented was PERFECT! It appeared just as advertised, was exceptionally clean, and the amenities were wonderful. Our experience with the staff at Elite Homes was so positive. They are super friendly, professional and knowledgeable. We had a fantastic family vacation.
2019年6月6日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for staying with us and for your terrific review! We're delighted to learn you found the home perfect, clean, as advertised and exceptinally clean! Also, thank you for your kind words regarding our staff.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Elite Vacation Homes からの回答
Thank you for your review and for providing us with feedback. First and foremost, I am truly sorry to hear you were unhappy with your experience. Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously. Please be assured we have stringent procedures and standards in place to ensure the comfort and safety of all our guests.
Regarding your concern with bedbugs, while in the past it has been reported in the Orlando area, this is the first incident that I have ever heard of at this property. However, we do take proactive steps to ensure that each and every home is free from any kind of pests. We hire a professional pest control company to inspect our rental homes, on a routine basis and they are instructed to immediately inform us of any issues. To date, I have not had any.
Our linens are washed with antimicrobial and disinfectant soaps and chemicals. Our housekeeping team also does a visual inspection of the linens before they are used. Anything less than 100% hygienic is not used and then discarded.
I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home.
I’d like to personally invite you to contact me directly to discuss this further. Please feel free to contact me directly any time.
I look forward to hearing from you,
Donna Ramsden
General Manager
Elite Vacation Homes
407-397-0850
Great company to rent from would not…
Great company to rent from would not hesitate to use their services again
2019年5月28日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your amazing recommendation and review. We hope to have you back again in the future.
Elite Vacation Homes Team
Been going through Elite for years..
Been going through Elite for years... Very good would recommend them to anyone looking for a nice rental home in Florida
2019年5月27日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your recommendation and review. We look forward to having you back again in the near future.
Elite Vacation Homes Team
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