Fair warning! Spend the first 24 hours of your family trip documenting EVERYTHING the house has wrong with it! I know you have probably been saving and working hard to relax and enjoy your vacation b... もっと見る
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My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out t... もっと見る
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We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to... もっと見る
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Very nice home, clean and comfortable close to supermarket and Disney / Universal... Medieval Dinner and Friday Rodeo just round the corner. Kitchen utensils need a little upgrade if someone is... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Luxury Orlando Vacation Homes located just minutes from Walt Disney World® Resort, Universal® Orlando, and SeaWorld. 3-7 Bedroom Private Pool Homes and Resort Condos come with Fully Equipped Kitchens, Game Rooms, Water Views, Hot Tubs and Gated Resor...
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5299 W. Irlo Bronson Memorial Highway, 34746, Kissimmee, 米国
- elitevacationhomes.com
1.5
ひどい
114件のレビュー
最近のレビュー依頼の記録はありません
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この企業のTrustpilot 利用方法
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Elite staff was easy to work with
Elite staff was easy to work with and tried hard to accommodate me after my original rental fell through. I did not have any reservation that this company was not trustworthy.
2019年5月22日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your recommendation and review. We are happy to have had the opportunity to host your stay and look forward to having you back again.
Elite Vacation Homes Team
My family and I arrived at a dirty…
My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out to the office and they appear to be annoyed because “it’s not their policy to change the comforter after every stay”. They sent a cleaning company to clean the property it took three plus hours. I did not receive a follow up call nor an apology. I would not recommend this vacation home to family and friends.
2019年5月21日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review. We sincerely appreciate your feedback and will use it constructively to improve our service.
We regret you were not pleased with our customer service; please know we take these matters very seriously and have addressed them very harshly with our team.
We apologize you were not completely satisfied with the cleanliness of your rental. We take a great deal of pride in our homes and are truly disappointed to learn you were unhappy with your stay. Our records indicate we sent over our housekeeping team, on the same day you arrived, to immediately address your concerns. We are glad to have had the opportunity to assist with you concerns, however are truly very sorry you were inconvenienced.
Per your request, the comforters were removed and professionally cleaned. We’re glad we could help, but regret you were inconvenienced.
Thank you again for taking your time to review us. Guest satisfaction is our paramount concern and we truly hope you will give us another opportunity to host your stay again in the future.
We invite to you contact us directly to assist with your reservation and can give you every assurance of an enjoyable stay.
Elite Vacation Homes Team
407-397-0850
A+ Homes and Service
2019年5月21日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your A+ and 5-Star review! We sincerely appreciate you staying with us and look forward to hosting your stay again.
Elite Vacation Homes Team
Clean home
Clean home. Well taken care of. Close to all the parks and restaurants. Had a get time
Will use you again.
2019年5月21日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review. Our team works really hard to ensure the homes are in perfect condition, for every guest and we're thrilled to learn you found the home clean and well taken care of. We hope to have you back in the future.
Elite Vacation Homes Team
Hace años que rento en Elite y siempre…
Hace años que rento en Elite y siempre tuve un servicio excelente.
2019年5月20日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for taking your time to review us. We sincerely appreciate you being such a loyal customer and hope you will return to us in the near future.
Elite Vacation Homes Team
Better Customer Service
3 Stars due to the poor customer service. I have stayed with Elite Homes about 3 times now and this was the first time my family and I received such poor customer service and lack of concern for making the guest feel welcomed and appreciated. The house was very nice, but extremely costly with much needed repairs. We also paid for pool heat for the entire week, but did not have a heated pool neither day except for the last day, before we left and it rained all day. The doors didnt lock on master and other bedrooms so that sucks for privacy and we had to throughly detail clean the kitchen table and highchair which had visible dirt in the cracks on the table and the high chair was full of stains. The game room also was not the same as the one pictured online and the dart board and ping pong table net were broke. Granted they do not have to provide extra items such as stroller, high chair, and crib but they should be cleaned after each guest leaves if they used them. Better rating would have been giving with better customer service because the house and the view is marvelous!
2019年5月20日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for taking your time to review us. We’re delighted to learn you found the house and view to be marvelous. This home is very popular, and we have many guests come back specifically for this home, year-after-year, to enjoy its many amenities.
We strive to meet and exceed every guests’ expectations and are deeply saddened to hear you were dissatisfied with our customer service. Please know we have strongly addressed this matter and can assure you this type of situation will not happen again. We hope you will accept our sincerest apology and heartfelt regret.
The average heated pool temperature will run 83° to 86° Fahrenheit, depending on the outside air temperature. Pool heat temperatures are typically no more than 10° lower than the outside air temperature. Our records indicate our maintenance team measured the pool temperature and found your pool heat to be within range. Because of the rain we experienced while you were here, this likely caused the outside air temperature to drop. We apologize for this inconvenience and regret you were not pleased with the temperature.
Not all the bedroom doors within the vacation homes, come standard with bedroom door locks. We regret the inconvenience this caused you and sincerely apologize.
We have addressed the dart board and ping pong table net in the games room and thank you for bringing this to our attention. We apologize for this inconvenience and have employed new policies to ensure this will not happen again moving forward.
Guest satisfaction is our paramount concern and we truly hope you will give us another opportunity to host your stay again in the future.
We invite to you contact us directly to assist with your reservation and can give you every assurance of an enjoyable stay.
Elite Vacation Homes Team
House was nice
House was nice. Good location. Only down fall needed new bed linen. Had to remove a frog from one of the rooms upstairs. Overall I was satisfied with my stay.
2019年5月20日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review and constructive comments. We are enjoyed the home and it's location.
However, we regret you were not happy the bed linen. Reviews play an important in helping us to improve our service. Because of your comment, we have replaced the bed linens in this particular home.
Thank you again for taking your time to review us. We hope to have you back in the future.
Elite Vacation Homes Team
Excellent company and outstanding…
Excellent company and outstanding customer service. The vacation homes are reasonably priced and conveniently located about 10 minutes from the major Disney destinations.
I highly recommend them.
2019年5月20日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review and for being a wonderful loyal customer. Our team is overjoyed you enjoyed our customer service, prices and home location.
It is truly our pleasure to host your stay and we hope you will return to us again in the near future.
Elite Vacation Homes Team
The house was great
The house was great! Just a few things missing. No paper towels. I would think they would furnish at least one roll. There were no box of tissues in the bathrooms. Like the paper towels, at least one per bathroom would have been nice. The master bathroom needs a little tender care. One of the basins was chipped. You can tell it's age. Same with the shower, it needs some deep cleaning, maybe regrouting. Loved the pool area, looking at the lake, but it would have been nice to have a handle to get in or out of the pool. Hedges on one side made it private at least on one side. All and all a great house, just some minor issues.
2019年5月20日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your review. We’re glad you found the home to be great and appreciate your comments. We work really hard to ensure every home is in perfect condition and use guest comments to better improve our service.
We have worked directly with our maintenance team to ensure each of your comments have been addressed. Thank you for helping us to improve our product.
The homes are self-catering therefore toiletries, like paper towels and tissues, are not provided. We understand renting a vacation home is very different from a hotel room and try to convey those differences to every guest via booking confirmation and website. We truly regret you were unaware of our policy.
Thank you again for your review, we sincerely appreciate your business and hope to have the opportunity to host your stay again in the near future.
Elite Vacation Homes Team
They are great to work with.
2019年5月20日
自発的なレビュー
Elite Vacation Homes からの回答
Thank you for your5-Star review. We're delighted to learn you enjoyed your stay and look forward to accommodating you again in the future.
Elite Vacation Homes Team
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