Encore Musicians レビュー 432

Encore Musicians からの回答

2026年5月7日

Hi there,

First of all, thanks for taking the time to leave this review and share your experience.

I’m really sorry you’ve found Encore frustrating and that you haven’t secured a booking through the platform so far. I understand that navigating gig applications can feel like a long process, especially when you’re already busy with bookings elsewhere.

It definitely isn’t our aim for Encore to feel like it only rewards the fastest responder. Suitability, overall profile quality, reviews, videos, pricing, availability and communication all play a part in whether a customer chooses to book.

New jobs on Encore are matched to musicians based on the musicianship and location tags on their profiles, to ensure the most relevant acts are always notified of new enquiries. That said, Encore is a continually growing platform, and there are many new and experienced musicians competing, sometimes for the same opportunities, especially in areas with a higher density of registered acts.

We provide tools like the Encore app, reusable cover note templates, live availability, and job alert filters to help musicians quickly submit job applications without starting from scratch every time and to filter out unsuitable opportunities.

Most enquiries allow up to 15 applications to prevent customers from being overwhelmed with too many options. Customers can also request extra quotes from specific acts, or reopen their enquiry to receive more quotes if they’d like to keep looking. However, I do appreciate that this can make jobs feel very competitive and sometimes move more quickly than you’d like.

Encore does work a little differently from other platforms, and we’d love the chance to help you get more out of it. We’re a very small team of musicians who genuinely care about helping our fellow musicians succeed, and we support thousands of acts like you every year in securing bookings.

Encore is also completely free to join and use. We don’t charge any signup or subscription fees or ask you to pay to contact a new lead. As musicians ourselves, we believe that we should only make money when we’ve helped a musician secure a well-paid booking. This is why we only ever charge a service fee when you’ve secured a booking through us, and ensure that, for every booking secured via Encore, you’ll always receive the fee you quoted as your desired net earnings.

We’re always striving to do more to help musicians like you get the most out of the Encore platform. If you’re open to it, please feel free to drop us an email at help@encoremusicians.com and one of our team will be happy to give you some personalised advice to support your success on the platform.

All that said, we’ll pass on the feedback to our team for consideration for future upgrades. We’re always working to make it better, so we’ll definitely take this onboard.

All the best,

Encore Team

Encore Musicians からの回答

2026年4月27日

Thanks for this lovely review!

We're thrilled to hear that Giovanni's performance helped make the day so special. Thank you for trusting us with your live music enquiry!

The Encore team

Encore Musicians からの回答

2026年4月7日

Hi Richard,

Thank you so much for taking the time to leave us a review and I'm so sorry you had a disappointing experience on our site.

If you would like to speak with the musician before making a booking, you can send messages to the musician on the message thread on your enquiry page. You're also able to organise a call with the musician by selecting the 'call' button on the message thread with the same musician.

If there is any further information you require before making a booking, you can reach us at bookings@encoremusicians.com, the team is on hand to help with any query you may have.

The Encore team

Encore Musicians からの回答

2026年3月30日

Hi,

Thanks for taking the time to leave us a review and I'm very sorry to hear you had a disappointing experience with Encore.

Per our cancellation policy, deposits are non refundable. Non refundable deposits are in place to secure an agreement between yourself and the musicians, whilst also accounting for any loss of work for the musicians and the decreasing probability of the musicians being able to find alternative work at short notice if the contract is cancelled.

If this is at all unclear or if there’s anything you'd like to further discuss, feel free to reach out to our team at bookings@encoremusicians.com

All the best,
The Encore team

Encore Musicians からの回答

2026年3月30日

Thanks for taking the time to leave us this lovely review!

We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your event!

The Encore team

Encore Musicians からの回答

2026年3月30日

We're so pleased to hear that you're happy with your Encore experience! Thanks for taking the time to share.

The Encore team

Encore Musicians からの回答

2025年8月11日

Hi Paul,

Thank you for taking the time to leave a review, and we're very sorry to hear you had a disappointing experience with Encore.

Unfortunately, we couldn't find a booking or an enquiry under the name provided, and so we aren't able to advise further on this particular occasion. However, please feel free to reach out to our customer service team (bookings@encoremusicians.com) with the details you used to set up your enquiry or booking, and we'll be happy to assist you.

All the best,
The Encore Team

Encore Musicians からの回答

2025年7月10日

Hi Ben,

Thanks for taking the time to leave a review and we're sorry to hear you had a disappointing experience with Encore.

I can can confirm your enquiry has now been closed down and you will no longer receive communication from our team. We're always looking for ways to improve our platform and we really appreciate your feedback and have logged this with the team for further investigation.

All the best,

The Encore Team

Encore Musicians からの回答

2025年7月2日

Hi Anne,

Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience with a musician.

We strive to provide the best musicians to help make your event even more incredible and bring it to life, and I am sorry to see that this was not the case for your booking. We can appreciate how stressful and disappointing it must have been to not receive the service you paid for and this has been raised with our support team for further investigation.

On the rare occasion a musician needs to cancel a booking, our team is on hand to help source a replacement. However, we were not made aware of this cancellation by the musician prior to the booking so we were unfortunately unable to help find a replacement on this occasion.

Our customer service team have been in touch to offer further assistance and have processed your full refund for the booking.

If you have any further questions, please feel free to reach out directly to our team and we’d be happy to assist.

The Encore Team

Encore Musicians からの回答

2025年5月30日 に更新

Hi there,

We're very sorry to hear that you had a disappointing experience with a musician, and to hear of the difficult circumstances surrounding it. However, based on the details provided, it appears that this booking was not made through the Encore Musicians platform.

All Encore bookings are processed through our platform, using our own secure payment system. They are governed by our own terms and conditions, not by individual musicians' contracts as described in your review. As a UK-based company, all contracts and transactions are conducted in GBP, and we do not currently operate in Australia.

To make a booking on Encore, you would have submitted an enquiry through our platform, communicated with the musician via your dedicated Encore enquiry page (with support from our Bookings team), and completed payment securely via the Encore platform, in line with our terms.

Any disputes or cancellations would have been handled by our customer service team, who look after every confirmed booking and provide comprehensive support in the event of a cancellation or dispute, including facilitating refunds where appropriate.

We can confirm that there is no record of a booking being made on Encore involving a musician named Cam Nicholson.

It’s possible you discovered the musician through one of our international directory pages? If so, you will have noticed that they link directly to the musicians’ own websites, and do not lead to creating an Encore enquiry or booking.

To clarify, these international directory pages are designed purely for discovery and information purposes, and they are separate from the actual Encore platform. They simply provide a convenient way to explore options in your area, functioning as a curated directory of links to high-quality musicians' own websites.

Any communication, enquiries or bookings made through those external links take place directly with the musician, outside of the Encore platform, and are not covered by our booking process or protections.

If you have any further questions or need support, please feel free to reach out directly to our team and we’d be happy to assist.

All the best,

The Encore Team

Encore Musicians からの回答

2025年5月30日 に更新

Thank you so much for this lovely review!

We're so thrilled to hear that you're happy with your Encore experience, and our wonderful Musician Success team is always on hand if there's anything you need assistance with.

All the best,

The Encore Team

Encore Musicians からの回答

2025年5月13日

Thanks so much for leaving us this wonderful review, Michael! We're thrilled to have been able to help.

The Encore team

Encore Musicians からの回答

2025年5月13日

Thanks for taking the time to leave us this lovely review!

We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your special day!

The Encore team