Engwe Bikes Uk レビュー 

After just five months, the torque sensor in the motor failed, making the bike unusable. I then spent an entire month trying to get it repaired, but Engwe still hasn't been able to complete the repair. Although I was initially pleased with the bike, there had already been several quality issues that I was willing to overlook. The front battery never connected quite properly, and the kickstand was poorly made and eventually bent. Individually these weren't deal breakers, but the motor failure was the final straw. For a bike that's only five months old, I simply don't think the build quality is good enough. I hope my experience is the exception rather than the norm, but based on the reliability issues, the poor after-sales support, and the refusal to provide a refund despite the lengthy repair delay, I cannot recommend this bike or buying directly from Engwe.

Update - Order number is UK20201213362CN. I have been communicating with Engwe for over a month I have exercised my section 24 right to refuse due to the repair taking an unreasonable time and causing significant inconvenience. Engwe has refused to issue the refund and it has resulted in a section 75 claim with my credit card provider. If you wish to resolve this then please issue the refund I am due and arrange to collect the bike.

I have 2 rockrider ebikes st 900 and st 520, we decided to buy engwe pro 2, i have studied many reviews and after long deliberation purchaced it, what a massive mistake, do not listen to reviews saying how good they are, it is useless at climb hills, even slight ones, brakes are dangerously inadaquate, it is almost impossible to lift and put in boot of car, honestly the worse ebike i have ever had misfortune to ride

Recently purchased the Engwe L20 3.0 Pro. Had to wait a little while for it to come into stock.
I’m guessing it's because they are so popular that they soon sell out. It comes nearly fully assembled, so it's easy to finish off. The build quality is fantastic. Haven't had it long, but the miles are already building up on it. My knee joints are not that good, but with this bike I’m not limited on distance. I’m amazed that after a good cycle ride, I get home and I have used only a small amount of battery, and the bike is soon charged anyway. Plan to get out and do some long rides on Dartmoor. Just a quick shout-out to Raina in Engwe Customer Support.
Before and since purchasing the bike Raina has helped me with advice. So thank you to her for helping and doing it so quickly by return email. Hope to deal with Raina again when I purchase my next bike for my wife.

It’s my second bike purchased from Engwe and I have to say I’m satisfied with the quality and everything they provide.

I had a missing object from the second purchased and the support was very helpful to send it and warnty service is also good, it happened that I lost the kickstand sleeve and they are sending me a replacement. The bikes drive very nice, definitely a recomandation. From me 5 stars ! ⭐️

I chose this model for it's versatility, foldable, long range fast charging battery, fitted alarm and tracker and 100nm of torque so I can tow my dog trailer. I contacted customer services as I was having issues with the purchase method and I also had a lot of queries all of which were expertly handled by Raina with whom I liaised almost daily and I must say she went above and beyond with her generosity, time and help. I received the bike 3/6/26 as expected. It arrived and was extremely well packaged. I found assembling it very easy with clear instructions and also a video link if needed. Thus far I have only managed to get out and ride it twice due to working and the inclement uk weather but it has more than met my expectations. Towing the dog trailer was effortless and the ride was nice and smooth and my 3 pomeranians loved the experience. The bike looks great and adding the bmx handlebars further adds to the aesthetics, I constantly got compliments and positive comments from many people I encountered in my local park. Looking forward to some better weather and getting some proper miles and experiences under my belt

I bought the combo L20 3.0 boost ebikes which I absolutely love, a very decent bike that can do everything you would want it to do, actually very good off road and up steep inclines (even off road), quick charging and decent battery capacity, for £1000 per unit I doubt there is a better bike to buy, fully legal in the UK and great fun to ride, the quality of the bike and the parts used is also very decent, Shimano gears, hydraulic disc brakes, front and rear suspension, 3 inch fat boy tyres, large sprung seat, adjustable seat post and handlebars (I am 6’2") and I am in the middle of the possible settings for each. Quick charge takes only 2 hours, and with my weight 86kgs I can do about 50m range (samsung removable battery) The electronic controls are easy to use, with 5 assist speeds, boost button, horn, built in lights, rear inertia brake light, push assist, optional phone app. The top speed in assist mode is 15.5mph and can’t be increased, this suits me fine as I have no wish to break the law in my country or be in any danger of the police seizing my bike, the boost cannot be made non eapc compliant. Engwe customer service has been extremely responsive to any questions I have asked them during the sale and after sale period, The bikes seems tough and sturdy so time will tell about any future servicing, but up to this point and several hundred miles down and up the road, all is great, I recommend the Engwe L20 3.0 Boost and I am glad to have bought these foldable ebikes.

I'm so disappointed with this company. I bought an Engwe L20 3.0 Pro and I've had it less than a year. I've had to replace a number of parts which haven't stood the test of time. They were expensive and took a long time to arrive.

The first time I sent a photo of the part I needed to replace. I was told I'd need to purchase the full rear suspension unit which would include the washers I actually needed. The part arrived and the washers weren't included. I asked customer service how to return the part and they refused to refund, but promised to send the washers. These have never arrived.

The second time, I needed a replacement monitor and button control. The part cost £75. The part lasted less than six weeks before it fell apart under normal use. Engwe customer service refused a refund.

Since purchasing the bike I've had to replace the cassette and chain (which according to a recognised Enswe service partner had been too short when it was installed). These parts have lasted less than a year.

I would purchase a product from this company again. My intention is to sell the bike and research other manufacturers that value their customers and provide products that stand the test of time.

Edit to be accurate as of 17/06/26:

Bike was delivered late. Arrived 4th June 26. Took the bike out of the box. Front wheel was broken. Engwe wanted me to get it repaired by a third party. Third party confirmed that they would be able to do so, but there would be heavy cosmetic damage. Relayed this to Engwe who insisted I get it repaired anyway. I insisted they send a replacement wheel. They won't have any in stock for 1-2 months.

Since then, I have found potential faults with the brakes and gear shifter. Engwe want this evaluated by a mechanic. Mechanic has said that they recommend the bike is replaced or refunded. I relayed this information to Engwe who are now asking me to take the bike to a specific repair shop in another city that would take me 14 hours to transport the bike to, and 14 hours back. I have declined this and am awaiting a response.

It feels as though the mechanic didn't say what Engwe wanted them to say, so now they're going to ask me to try different mechanics until they get the response that they want. I work a full time job, as well as a part time job. I do not have the time, energy or funds to keep doing this. I'm already out of pocket £55 in addition to the cost of the bike.

The customer support is slow to respond and only tend to respond to half of my queries at a time.

I bought an Engine Pro 3.0 Boost last month.
The bike is good, comfortable and powerful despite being UK legal.
A week after purchase the IoT device failed and stopped reporting the bike's location and prevented me receiving alerts that the bike is being moved.
Their own app shows 'device offline, contact customer services' which I did. Customer services have, over the course of seven emails (so far) told me that their 'backend engineers' have said that the device was working normally.

Edit:

The problem has now been resolved with a new IoT module and the bike works normally now. Customer service wasn't perfect but I feel I can now recommend the product.

I ordered my first e-bike (Engwe L20 3.0 Pro) through the Engwe site 4 months ago and I've been very happy with my decision ever since. The delivery to the UK was no problem. I've had good communication with the company and I can only recommend them with the highest of praise. I hope they continue to support myself and others just as well in the future.

Excelente experiencia con la atención al cliente, muy atentos y rápidos en resolver la petición que les pedí. Gracias. Los recomiendo para comprar y también para gestionar cualquier documento.

I've had my bike several weeks now and really loving it. Only problem is a knocking from the back wheel in gears 4 and 5. Been in touch with Engwe and after sending a video of the problem have been advised it will dissappear after a bit of use. Engwe were very helpful and very quick to get back to me. Can't fault them.

I bought ENGWE Zip on 18/04/2026, since then I have received an invoice email then few days later an other email about the delivery time scale which were by the end of April. Since I wrote to then to explain that I have received nothing I was slowly replayed too we are working on it. I got a DHL tracking number when I chased with DHL I was told that they have not received anything from ENGWE, I went back to try to find what is going on they stoped replaying to my email and bizarrely the telephone number provided does not work.
is it scam or is it a case a customer service gone terribly wrong? I would advice to be carlful this not acceptable.
I'm absolutely shocked that they have 4.5 stars.
Please be careful as I will take with PayPal.
Absolutely disgraceful experience

Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS, were also excellent keeping me informed and ringing 30 minutes before delivery. Plus two man delivery as this is a heavy bike!
Instructions for putting bike together are pretty good but you do need a bit of knowledge about bikes to do it. One part of the manual that could be better is which side and order the different washers and spacers go on the front wheel shaft.
After testing bike noticed quite a loud clonking in gears 4 and 5. Emailed Engwe and got a quick response from Tracy and after taking videos it was decided the freewheel was at fault. A new part was sent which arrived in 3 days along with a £5 donation towards buying tool to remove it. (As it happened I had one that fit.) New freewheel fixed the problem.
So experience with company has been excellent (and thanks Tracy.) I can't comment on using the bike on a ride yet as it's for my wife and weather hasn't been great for going for a long ride.

The other day one of THEM was speeding down a road like they always do and I was injured didnt hurt much I'm sure the car was dented and the guy was aggressive and left the seen of the crime but my super strong E-bike, engwe-l20-3-0-pro took it like a champ and I got the tool bag out and fixed it and went on my way, bleeding of course but that didnt even hurt and now I have a bigger speaker attached to it

Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packaged, followed the video on the web to assemble it while the battery charged, easy. Very good build quality. So far it’s super smooth, light enough to ride without electric assistance, great when you do, and so quiet, looking forward to using it long term. Would highly recommend Engwe, will definitely return for future purchases

I can not praise the excellent service I got from Lydia always answered anything that I asked kept me informed I have a few mates interested in the bike and when they are dedicated to buying a bike Lydia is the one person I will advise them to contact

2 unauthorised transactions from my business credit card in Australia labeled "ENGWE | UK" contacted them to find out what and why absolutely useless to deal with unhelpful and didnt attempt to locate the transactions for very specific amounts on a specific date

essentially $500 have been stolen banks have been contacted to investigate fraudulent transaction

I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was dealt with honesty and so quick and resolved my situation. A great company policy I only wish more companies would adopted the same methods. I would definitely use the Engwe again. Well done and thank you.