Itâs my second bike purchased from Engwe and I have to say Iâm satisfied with the quality and everything they provide. I had a missing object from the second purchased and the support was very help... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
After just five months, the torque sensor in the motor failed, making the bike unusable. I then spent an entire month trying to get it repaired, but Engwe still hasn't been able to complete the repa... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's loca... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timingâs all the way to delivery. Well packa... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
4.4
åªè¯
153件ã®ã¬ãã¥ãŒ
æè¿ã®ã¬ãã¥ãŒäŸé Œã®èšé²ã¯ãããŸãã
ãã®äŒæ¥ã¯æè¿ã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããªããããã¬ãã¥ãŒãå šäœã®æèŠãåæ ããŠããªãå¯èœæ§ããããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Parts for E Bike
I've had my bike for 2 years but needed new brakes and disks. The Customer Service Team were very helpful and the parts needed were received in a week. I would highly recommend.
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your positive feedback! Weâre delighted to hear that our customer service team was able to assist you and that the replacement brake parts arrived quickly. Your recommendation truly means a lot to us.
If you need any further assistance in the future, please donât hesitate to contact us.
Enjoy your ride!
Excellent After-Sales Support!
âI recently had an issue that required contacting the Engwe Support team. I was helped by Raina who was fantastic. The service was prompt, professional, and they handled the situation to my complete satisfaction. It's great to know that Engwe stands behind their bikes with reliable and cooperative after-sales service. Highly recommend!
2025幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you for taking the time to share your experience! Weâre thrilled to hear that Raina was able to assist you and provide prompt, professional support. Customer satisfaction is our top priority, and itâs wonderful to know that our after-sales service met your expectations. Your recommendation truly means a lot to us.
If you ever need further assistance, the Engwe Support team is always here to help.
Enjoy your ride!
Great costumer service
Great bike!
I have had one issue with it this year and the costumer service team was on it everyday to make sure it was sorted as soon as possible.
2025幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you for your kind words! Weâre happy to hear that youâre enjoying your bike and that our customer service team was able to follow up closely and resolve the issue quickly. Providing reliable support is very important to us, and your feedback truly encourages our team. If you need any assistance in the future, please feel free to reach out.
Happy riding! ðŽââïž
True stats on the Engwe E26
True stats on the Engwe E26
I weight 100kg with clothing
They say the bike can do 140km/86 miles
NO IT DOES NOT. HALF THAT.
THEY TESTED THE BIKE WITH SOMEONE WHO WEIGHTS 75KG ON A STRAIGHT ROAD IN CALIFORNIA IN SUMMER.
NOW THE FACTS WITH MY WEIGHT.
TODAYS WEATHER (December) 30/35 miles summer 35/45 miles
PAS 1,2,3 you get the same milage you do not get anymore from it.
I wish company'S would truly test the bikes and test it with more people's weight that would solve a lot of problems.
I live in the UK not in the USA and the roads are not like the States unless you ride on the motorway.
The bike is great but the range is no where near what they state.
Lastly when you get down to 2 bars you start to feel the weight of the bike.
Should you buy (YES)
Would be better if they could put a range on the screen so you know how far you get on the bike so you don't lose your charge and have to walk with the bike which could be a problem with its weight.
I have had the bike now for a year and been around a lot in this last year on it testing everything, just need the see the range on the dash instead of bars.
Engwe need to put on the site how the bike is tested you only get to know if you ask them.
2025幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you for taking the time to share such detailed feedback, and weâre glad to hear that you still enjoy the bike overall. Weâre sorry to learn that the range did not meet your expectations.
To better assist you, could you please provide your order details through the Trustpilot request system? This will allow us to verify your order and offer more tailored support.
Regarding your concerns about testing conditions:
We would like to clarify that all our e-bike performance testsâregardless of regionâare carried out under similar standardized conditions. We do not use higher-power motors or batteries in California or any other testing location. However, real-world range can vary significantly depending on rider weight, terrain, riding style, wind, tyre pressure, and especially seasonal temperature.
Since your battery has been in use for about a year and you are currently riding in winter, itâs normal to experience a noticeable reduction in range. Cold temperatures slow the chemical activity inside lithium batteries, which temporarily reduces capacity. This is a common characteristic of all lithium-ion batteries, not a fault.
That said, if youâre concerned that your bike may be performing abnormally or want us to run diagnostics together, weâd be happy to help. Please feel free to contact us anytimeïŒ service2@engwe-bikes.com )âour team is here to support you and ensure your E26 continues to perform at its best.
Thank you again for your feedback and for riding with ENGWE.
=============
Thank you for your reply.
We have contacted you via our after-sales email; please check it promptly.
If you have any questions, please feel free to contact us, and we will help you confirm them.
Sincerely,
A very quick response to my technicalâŠ
A very quick response to my technical query. The agent understood my problem and sent relevant information and guidance.
Engwe were professional and friendly.
2025幎12æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you for your kind feedback!
Weâre delighted to hear that our team was able to respond quickly and provide the information you needed. Itâs great to know that you felt supported and well-guided throughout the process.
If you have any other questions, weâre always happy to help. Thank you for choosing Engwe! ð
Ordered the bike not realising a priceâŠ
Ordered the bike not realising a price drop for Christmas was coming the next day! Emailed support and Engwe refunded half the difference! They didnât have to do anything but I was very impressed that they were kind enough to refund. Delivery company Engwe used were good, excellent communication. Am enjoying the bike muchly!
2025幎12æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your wonderful review!
Weâre really glad our team could help with the price difference and that the delivery went smoothly. Most of all, itâs great to hear that youâre enjoying your new bike!
If you ever need anything else, weâre always here to help. Enjoy the ride! ðŽâš
A SHOUT OUT to Tracy!!!!
After placing a previous review shortly after purchasing an Engwe E26 ebike, I feel I am compelled to write another positive review.
I had a issue with the front headlight on my E26. The Light came on as soon as the bike was powered up, but noticed it was only partially illuminated as you can appreciate it, only owning the bike less than 3 months I was dissapointed.
However, I contacted Engwe and had a response from a lady called "Tracy" within 24 hours who sent me a new replacement front light under warranty, where it arrived 7 days later. Sadly, as I suspected this didn't resolve the problem.
I contacted Tracy at Engwe again, where said she would forward out a new Controller, which arrived within 10 days and after fitting it, i was relieved it had resolved headlight issue.
I must be honest, I was very dubious about ordering a Chinese ebike and more so dealing with their customer services if an issue should happen. However, my concerns were soon laid to rest, as Engwe were absolutely FANTASTIC and would especially like to praise Tracy for her help and guidance on my issue.
If ANYONE is thinking of purchasing a Chinese brand of Ebike, look no further than ENGWE.
Brilliant, brilliant,brilliant!
Ps and yes, this is a genuine review!
2025幎12æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for taking the time to share such a detailed and heartfelt review!
Weâre truly delighted to hear that your Engwe E26 is now working perfectly and that the issue was ultimately resolved. Your patience and trust throughout the process mean a lot to us.
A special thank you for your kind words about Tracy â she is indeed dedicated to giving every customer the best support possible, and your recognition will absolutely make her day!
We understand your initial concerns about purchasing an e-bike from overseas, and weâre very glad that our service and follow-up have helped build your confidence in ENGWE. Providing reliable products and responsive support is always our top priority.
Thank you once again for choosing ENGWE and for recommending us so strongly.
We wish you many safe, smooth, and enjoyable rides ahead!
Warm regards,
Excellent company
Excellent company. Quality product and great service. I bought a bicycle that was my best purchase this year. It arrived with a scratched rear fender, I requested an exchange by email and the team was super helpful and sent me the replacement ahead of schedule.
2025幎11æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your wonderful feedback!
Weâre thrilled to hear that your new bike has been your best purchase this year. Itâs great to know youâre enjoying the quality and performance.
We also appreciate your patience regarding the scratched rear fender. Our team is always committed to resolving any issues quickly, and weâre glad the replacement arrived ahead of schedule.
Thank you again for choosing ENGWE and for taking the time to share your experience.
Wishing you many enjoyable rides ahead!
Warm regards,
I canât explain how happy I am with theâŠ
I canât explain how happy I am with the service provided by the Engwe support team. Over the past few days, I was really stressed because the headlight on my e-bike wasnât working. I informed the service team just once, and within a few days they sent me a brand-new light. Seriously, this is amazing and very helpful service.
From my side, itâs definitely 5 out of 5. Even when I bought my Engwe M20, they sent me a very nice gift pack filled with a jacket, a cap, and lots of other great items.
Thank you once again!
ððððððð
2025幎11æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you for your amazing review!
Weâre really happy to hear that our team could help you so quickly and make the whole situation stress-free. Itâs great to know the replacement light and the gift pack with your M20 made your experience even better.
Your support means everything to us â thank you again! ð
Great bike Great support and after sales service
Great bike but I had a couple of problems. Their after sales is excellent they help walked me through steps to test certain components and sent them out. Great service
2025幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear customer,
Thank you so much for your kind review! Weâre glad to hear that youâre enjoying your bike and that our after-sales team could assist you effectively.
Weâre happy we could help you diagnose the issues and get the necessary components sent out promptly. Your satisfaction means a lot to us, and feedback like yours encourages our team to keep delivering great service.
Enjoy your rides, and feel free to reach out anytime you need support. Thank you for choosing Engwe!
I really loved how they deal with me
I really loved how they deal with me. They were quick. They were accurate and if I had any questions or concerns along the way, they made sure I understood the process in my product came quick. I was extremely happy with the service I received. I would recommend this place for anyone very good people right here.
2025幎10æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear customer,
Thank you so much for your wonderful feedback! Weâre truly happy to hear that you had such a smooth and positive experience with our team.
Itâs great to know that our quick and accurate support, clear communication, and efficient process made everything easy for you. Your satisfaction means a lot to us, and your recommendation is greatly appreciated.
Weâre here anytime you need assistance. Thank you again for choosing Engwe!
Awesome Customer Service
Well they have been very helpful so far and have gone above and beyond what I would consider required help. They are very accepting of my idea to travel the length of the UK (GREAT BRITAIN) to see my relatives on their wonderful E-Bike, I would highly recommend them purely on customer service skills alone and considering I have the certificate they more then pass on that one, and at no point have they tried to oversell the product they listen and just try to be helpful which I must say I have not seen in others for over 10 years. Their Great I look forward to dealing with them for upgrades in the coming decade...
2025幎11æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your amazing review!
Weâre truly grateful for your kind words and thrilled to hear that youâve had such a positive experience with our customer service. Itâs wonderful to know that our teamâs support and honesty have made a difference for youâwe always aim to listen, understand, and help without any pressure.
Your plan to travel the length of the UK on the E-Bike sounds incredible, and weâre honored to be part of your journey. Weâll be here whenever you need upgrades, advice, or support in the future.
Thank you again for your trust and recommendation. We look forward to assisting you for many years to come!
We lost the mat on the mobility scooterâŠ
We lost the mat on the mobility scooter while traveling and needed a new one. We were so glad to be able to get it replaced and it came within a couple weeks. thank you so much for helping us. It's great to cover batteries when weather is bad and keep dust out.
2025幎10æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your wonderful review!
Weâre really glad we could help you replace the mat for your mobility scooter. Itâs great to hear that it arrived smoothly and is keeping your batteries protected from bad weather and dust.
If you ever need anything else, please feel free to reach outâweâre always happy to help!
Services and delivery of Ebike Engwe Pro 2.0
I purchased a Ebike Engwe Pro 2.0. It's been over 1 year. It's Awesome ð. During my journey, the battery was broken down a month ago, I was worried. Luckily, My friend to collect me up and brought back my bike to home. In the next day, I contacted the Engwe Service, they are very helpful to give me the best solution in my case. I was satisfied. I ordered a new battery and The delivery are good, on time. Thank them a lot
2025幎11æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for sharing your experience and for being part of the Engwe family! ð
Weâre delighted to hear that your Engwe Engine Pro 2.0 has served you well over the past year and that our service team could assist you quickly when your battery issue occurred.
Your satisfaction and continued trust mean a lot to us. We always strive to provide reliable products, fast delivery, and helpful support â and weâre so glad we could meet your expectations.
Wishing you many more enjoyable rides ahead! ðŽââïžâ¡
Thank you again for your kind words and recommendation.
Warm regards,
Ive had my engine x for just over aâŠ
Ive had my engine x for just over a year now and I love the bike. I needed a new controller and contacted Engwe and the very kind and helpful team got me a replacement.
I honestly can't thank them enough im so glad to have my bike working just like it did when i got it. Thanks Engwe
2025幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your kind words! Weâre delighted to hear that youâre enjoying your Engine X and that our team could help you get back on the road quickly.
Your satisfaction means a lot to us, and itâs wonderful to know your bike is running perfectly again. We truly appreciate your trust and support â wishing you many more smooth and enjoyable rides! ðŽââïž
Best regards,
The ENGWE Team
I had some battery issues with my bike
I had some battery issues with my bike, but the support team was really helpful. They replaced it in just one week, and Iâm so grateful!
2025幎10æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your kind feedback! ð
Weâre delighted to hear that our support team was able to assist you quickly and that your issue was resolved to your satisfaction. Your positive experience means a lot to us â we truly appreciate your trust in ENGWE!
Wishing you many smooth and enjoyable rides ahead! ðŽââïžðš
Kind regards,
ENGWE Team
I recently purchased a p20 engwe bike
I recently purchased a p20 engwe bike. I had a problem with my torque sensor/ bottom bracket. I contacted engwe and they were fast and friendly to help me get my bike fixed. Im very happy with the customer service and I also own the l20 which a awsome bike. 2 great bike I own from engwe :)
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
We really appreciate your kind words! ð
We're so glad our support team could assist you with your P20, and itâs awesome to hear youâre also loving your L20. Thanks for trusting Engwe â enjoy every ride on your two amazing bikes!
Superior Craftsmanship, Mountain-Ready Power, and World-Class Support!
I am writing this review after receiving what I can only describe as brilliant customer support from the Engwe team regarding my Engine Pro 2.0.
I experienced an unforeseen issue with the motor early on, but the Engwe support team immediately stepped in and handled it with exceptional professionalism and speed. They were prompt, deeply reassuring, and resolved the problem by providing a replacement motor that is now installed and running perfectly. Their willingness to stand by their product and offer such superb guidance made all the differenceâthey are truly world-class.
Beyond the fantastic support, the performance and build quality of this bike are outstanding:
Robust Durability: As a 17-stone rider, I can confirm the superior craftsmanship and durability. The bike is capable of handling heavy use without complaint.
Mountain Master: I frequently use the bike for demanding, long-range rides up mountains. The Engine Pro 2.0 performs incredibly even when using all levels of PAS for extended periods.
Hauling Power: The bikeâs strength shines when hauling gear. I often carry a significant load on the rear rack using my Engwe rear trunk bag and panniers, and the bike handles the weight and terrain flawlessly.
I am genuinely glad I chose Engwe over other options on the market. They deliver on both performance and customer care. Thank you, Engwe, for a truly excellent product and exceptional service!
2025幎10æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your incredible review! ð
Weâre truly honored to read such detailed feedback about your experience with the Engine Pro 2.0 and our support team. Knowing that our quick response and guidance helped get you back on the road means the world to us.
Weâre equally thrilled that youâre enjoying the strength, craftsmanship, and mountain-ready performance of your bike â exactly what the Engine Pro 2.0 was built for. Your trust and recognition inspire us to keep pushing for excellence in both product quality and customer care.
Thank you again for choosing ENGWE and for being part of our riding community. Wishing you many more powerful and enjoyable adventures ahead! ðŽââïžðš
I have bought E26 bike from ENGWE
I have bought E26 bike from ENGWE. The bike is super and everybody looks at it wherever I go with it. Recently, I met an accident with this bike and the company has supplied the damaged parts of the bike for free of cost. Thanks for their support.
2025幎10æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your kind words! Weâre really glad to hear that youâre enjoying your E26 and that it turns heads wherever you go. Weâre also happy our team could help you quickly with the replacement parts after your accident â your safety and satisfaction mean a lot to us.
Ride safely and enjoy every journey with your ENGWE! ðŽââïžâš
Excellent service
Excellent service, I sorted few things about my Engwe E 26, friendly team, always chatting and very helpful.
2025幎10æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your kind words! Weâre really glad to hear that our team was able to help you sort everything out with your Engwe E26. Providing friendly and helpful service is something we take great pride in, and your positive feedback truly means a lot to us.
We hope you continue to enjoy every ride on your E26, and please donât hesitate to reach out anytime you need assistance â weâre always happy to help!
Warm regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã