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ERA Protect レビュヌ 

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TrustScore 5段階評䟡の4

4.1

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... もっず芋る

5぀星のうち4の評䟡

Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... もっず芋る

5぀星のうち5の評䟡

I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... もっず芋る

䌁業が回答したした

䌁業情報

  1. 防犯グッズ店
  2. 盗難譊報噚店
  3. 金物類付属品店
  4. 金物店
  5. 錠提䟛業者
  6. セキュリティヌ システム販売業者

ERA Protect に぀いお

圓該䌁業による蚘述

VISIT ERA Protect

The UK’s leading supplier of self-install home security products

ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.

Complete home security

From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.

smart security mechanical security contact us

Security with British Standards

ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.

Serious about security!

圓該䌁業による蚘述

We’ve been securing Britain’s homes since 1838
We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.

連絡先

4.1

ほが満足

TrustScore 5段階評䟡の4

1743件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 66に回答しおいたす

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4.1

すべおのレビュヌ

(1,743)

過去12か月のレビュヌ数: 117件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち4の評䟡

Good lock -very secure and easy to use

Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the lock to everyone, it’s easy to use and keeps the house fully secure, four stars because it took a while, I would like to see more from this company e.g. bifold door locks etc.

2025幎10月28日
5぀星のうち1の評䟡

Door lock won't open if fingers are damp

Door lock won't open if fingers are damp

2025幎11月3日
ERA Protect ロゎ

ERA Protect からの回答

Dear Dean,

Thank you for your feedback.

I am sorry that you have experienced an issue with your handle and the inconvenience caused.

In damp conditions, the fingerprint sensor is designed for water to run off it, however like most items, some water will remain. When this happens the sensor needs to be wiped, alongside your finger, and the sensor should then work.

If you do continue to experience an issue, please contact our helpdesk on 0345 257 2500 or via email help@eraprotect.com where they can assist.

Kind regards,

Sumier

5぀星のうち5の評䟡

Quality alarm

Quality alarm, easy diy install, better to walk mount the base unit. Goo support

2025幎10月20日
ERA Protect ロゎ

ERA Protect からの回答

Hi,

Thank you for your feedback.

I am glad you are happy with your alarm, and you have been happy with the support received.

Please let us know if we can be of assistance in the future.

Kind regards,

Sumier

5぀星のうち5の評䟡

I needed help to sort out a problem of


I needed help to sort out a problem of my own making but was having difficulty resolving it.
I called the help desk and was pleased to speak to Kaush who was extremely helpful . He took time to lead me through the process and made sure the issue was sorted out.
I couldn't have wished for a more professional response .

2025幎11月4日
自発的なレビュヌ
ERA Protect ロゎ

ERA Protect からの回答

Dear Tony,

Thank you for your feedback.

It is pleasing to read that Kaush was able to resolve your query.

Please don't hesitate to contact us in future if you need further assistance.

Kind regards,

Sumier

5぀星のうち5の評䟡

Superb service


I had a very positive discussion with experts on the phone , and when `I realised I had bought the wrong model they arranged for it to be returned.
Superb service.

2025幎10月27日
ERA Protect ロゎ

ERA Protect からの回答

Hi Ian,

Thank you for your feedback.

I am glad our helpdesk were able to resolve your query, and you were happy with the service received.

Kind regards,

Sumier

5぀星のうち5の評䟡

Good communication and very helpful

Good communication and very helpful

2025幎10月24日
ERA Protect ロゎ

ERA Protect からの回答

Hi Joseph,

Thank you for your feedback.

It is pleasing to see that you are happy with the service received.

Please don't hesitate to contact us if you require assistance in the future.

Kind regards,

Sumier

5぀星のうち5の評䟡

Great Customer Service

I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of weeks to sort out, my alarm system is again fully up and running. ERA Protect sent me two replacement sensors and an outdoor siren completely free of charge. Marvellous! A big shout out to John and Kaush. I am very pleased to recommend this company. Their alarm systems are competitively priced, easy to set up and the after sales service is brilliant.

2025幎10月16日
ERA Protect ロゎ

ERA Protect からの回答

Dear Mr Mccluskey,

I am sorry to read of the poor service you have received thus far, and the inconvenienice caused.

I have just spoken with John on the helpdesk, and he has advised that the siren and sensors have now been despatched, and should be delivered to you within the next few days.

It is not our normal service to not carry out agreed actions, and the team are sorry this has occurred.

Kind regards,

Sumier

5぀星のうち5の評䟡

Great company and love the products

Very helpful, knowledgeable and sympathetic to your problems. Would definitely recommend

2025幎10月13日
ERA Protect ロゎ

ERA Protect からの回答

Hi Margaret,

Thank you for your feedback.

I am glad the helpdesk were able to resolve your queries, and you are happy with the service received.

Kind regards,

Sumier

5぀星のうち5の評䟡

Excellent service

Excellent service from staff on helpline

2025幎10月6日
ERA Protect ロゎ

ERA Protect からの回答

Dear Alan,

Thank you for your feedback.

It is pleasing to read that our helpdesk were able to assist you successfully.

Please do not hesitate to contact us if you require further assistance in the future.

Kind regards,

Sumier

5぀星のうち1の評䟡

Unless you're an IT whizz - don't buy

After nearly a week struggling to get it up and running, we're still without an alarm. Even when it says it's disarmed the alarm still goes off at random. Also it doesn't respond instantly to being turned off. It's a complete nightmare and, for us, it's been a total waste of money.

2025幎9月15日
ERA Protect ロゎ

ERA Protect からの回答

HI,

I am sorry that you have experienced some issues with the alarm system, and the inconvenience caused.

We have designed the alarm system and the app, so that it is straightforward to use.

Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com where one of the team will help resolve the issues you have experienced.

Kind regards,

Sumier

5぀星のうち5の評䟡

I'm pleased with my new alarm system

I'm pleased with my new alarm system, I did however struggle with the instructions for the product as they were printed in very light grey typeface, products appear well made, my only other gripe would be the courier company who gave me completely the wrong information, so not professional at all.

2025幎9月16日
ERA Protect ロゎ

ERA Protect からの回答

Dear James,

Thank you for taking the time to leave your feedback.

The user manual were created in line with our colour palette for ERA Protect. I will provide your feedback to our team members responsible for the design of our user manuals.

I am sorry that you received incorrect information from our courier company, if you wish to discuss this please contact help@eraprotect.com or call us on 0345 257 2500.

Kind regards,

Sumier

5぀星のうち5の評䟡

Alarm

All good works fine

2025幎9月4日
ERA Protect ロゎ

ERA Protect からの回答

Hi Stuart,

Thank you for your feedback.

I am glad that your products are working as expected.

Please let us know if you require any assistance in the future.

Kind regards,

Sumier

5぀星のうち3の評䟡

I have used this kit in the past but


I have used this kit in the past but this time I have had nothing but problems the hub wasn’t activated before being sent out and all the window contact sticky pads fell off within 24hours the tape came off the pads

2025幎8月26日
ERA Protect ロゎ

ERA Protect からの回答

Dear Andy,

Thank you for your feedback.

I am sorry that you experienced an issue with your alarm kit and the inconvenience caused.

Our hubs are normally ready to work as soon as they are connected to a router, and on occasion there is an issue, a factory reset will normally resolve the issue.

The 3M sticky pads are designed to be used on the majority of surfaces, as long as it has been cleaned, and dry before application. In the event this doesn't resolve the issue, they may need to be fitted with screws.

Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com for further assistance if required.

Kind regards,

Sumier

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