Europcar Türkiye レビュー 

Europcar Dalaman. Worst part of my vacation. Every single part of our rental experience with Europcar was a headache.

First of all, be aware that this location is NEAR Dalaman Airport!!! It is NOT actually at the airport!! We only discovered this after we arrived and couldn’t find their office. We had to call them, wait to be picked up, and then be driven to their off-site office to complete the paperwork.

When we finally got there, they didn’t even have the car we had reserved. Instead, they gave us a car that was extremely dirty inside and out, with a cracked headlight, broken gas door, peeling leather throughout the interior, and — most concerning — the CHECK ENGINE LIGHT ON.

At this point, between finding out they weren’t actually at the airport and not having the car we reserved, we had already lost around an hour of our vacation. When I asked for a different, clean car, their solution was to offer to take this one to be washed. I’m sorry, but I’m on vacation. The car should have been cleaned and ready before the rental started, not after I’ve already spent an hour dealing with problems.

After we complained, they offered us another vehicle except that one didn’t have a working REARVIEW MIRROR. So our choices were essentially a dirty, damaged vehicle with a check engine light on or another vehicle with a safety issue.

At that point, we tried to cancel the reservation, but they were completely uncooperative. When I said I would dispute the charge on my credit card because they weren’t providing the vehicle we reserved or an acceptable replacement, the employee responded by telling us there were microphones and cameras recording us. Great! Because those recordings should also show us repeatedly explaining that they were trying to give us either a damaged, dirty vehicle with a check engine light on or a vehicle without a properly working rearview mirror. Instead of addressing our concerns, he continuously talked over us.

Eventually, we felt like we had no choice but to leave with the dirty, damaged car with the check engine light on.

Unfortunately, the problems didn’t end there. The day before returning the car, I called to ask whether we could extend the rental by just a couple of hours and was told no. We therefore returned the car to the drop-off location we had been given only to be told we actually needed to bring it back to their office. The stated drop-off information was INCORRECT. If we had been on a tight schedule for a flight, this easily could have caused us to miss it.

To top it all off, when we returned the car, a different employee questioned us about the crack in the headlight. THANK GOD I had taken a two-minute video and around 20 photos of the entire vehicle before leaving their office, documenting all of the existing damage.

If you rent from this location, photograph and video EVERYTHING before driving away.

This was easily one of the most frustrating car rental experiences I’ve ever had. Between the misleading airport location, not having our reserved vehicle, the condition and safety issues of the cars they offered, the way our complaints were handled, and the incorrect return information, I absolutely would not rent from Europcar again.

Can you type this in Turkish too

Europcar Dalaman Airport. So unfriendly, unhelpful and unprofessional. Avoid. Worst ever!!

Nous avions réservé un SUV à l'arrivée on nous dit pas de disponibilité alors que réservation faite le 18 août.
Nous avons eu une berline à la place en nous disant que la berline était plus confortable. Pas de supplément à payer.
Nous avions demandé un SUV pour raison de santé et pour la capacité du coffre.
Barrière de la langue on n'a pas pu discuter plus que cela.
Il était bien noté dans le contrat que si le suv n'était pas disponible on devait avoir le même modèle de voiture

We picked up our car at the Istanbul airport and drove it for 13 days. The fuel tank was only 7/8 full at pickup, which they acknowledged in writing. They told us they would compensate us for the amount of the fuel to bring it to full - 9 liters. A few hours later, still the first day, an icon showed up on the dashboard saying the diesel fuel additive level was low. Europcar told us to stop and buy 5 liters of additive and they would reimburse us. We explained all of this again at check-in and the employee said the office would take care of it as promised. I have Whatsapp messages to prove all of this. However they haven't made us whole. I suppose I should be grateful that they sent us a credit for the deposit we left for tolls, though that didn't happen until I asked what was taking so long. Otherwise, the car smelled of cigarette smoke and wasn't very clean inside. We spent $900 for the car and full insurance coverage.

I rented a car at the Istanbul airport. After driving 200 km, the front bumper fell off while I was driving and slid under the car. Fortunately, I was no longer on the highway. When I checked the video I took when I picked up the car, I noticed that it was already damaged at that point and had been patched up only provisionally.

They charge way too much afterwards! We will never use Europcar any more!

I had the worst terrible experience with this company. I have rented from europcar in other countries in the past and all I can say is that I am beyond disappointed with europcar Türkiye service like this is beyond horrible. When we took the car like the car really looked dirty but we soldiered on and kept it going then few hours after renting the car like the car just stopped working and it didn’t want to start at all we called the company several times without any help and after waiting for over 4-5 hours that’s when we got help not necessary help though like that’s when the towing company came and took the car. They promised to send a replacement car that same night but that didn’t happen we tried contacting them the following day of which we didn’t get any help aswell. We are still in turkey without the car we rented and payed for. I will be escalating this matter.

Se lo digo muy claro: no alquilen un coche aquí bajo ningún concepto; las reseñas de Google tampoco son muy buenas. Les explico por qué: alquilé un coche por unas 350 liras turcas, que son unos seis euros, y como me quedé sin combustible, me descontaron 23 euros de la cuenta por combustible.

I'm telling you very clearly, don't rent a car from here under any circumstances; the Google reviews aren't very good either. Let me explain why: I rented a car for approximately 350 Turkish Lira, which is about six Euros, and because I left the fuel insufficient, they deducted 23 Euros from my account for fuel costs.

Mardin havalimanlarindaki "patron" uniformasiz goz kontagi kurmayan saygisiz bir adam. Turizm, hospitality, misafir agirlamak, bunlar boyle sifattaki birinin yapacagi isler degil. Zaten ortalama 1 yildiz almislar....

This company acted in a dishonest and misleading way.
I rented a car for one day, and despite returning it without any issues, they charged me approximately 3,000₺ extra based on six different false claims.

I was able to get the refund for their incorrect invoices only after 22 days. (Interest rates were 49% in May. If they did this to 1,000 customers, it would amount to 3,000,000₺ — and 3,150,000₺ with interest.)

In the revised invoice, although I had already paid 150₺ for HGS, they additionally charged me 8.40₺ VAT on top of the official 42₺ highway fee determined by the highway authority.

I already thought they couldn’t act more greedily, but apparently I underestimated the situation. On November 16th, they charged another 34₺ under “highway toll” even though there is no such toll amount anywhere in Izmir. I still haven’t received an explanation for the fee they charged nine days earlier.

On top of a 4,240₺ rental fee, they held nearly 3,100₺ for around 20 days — which clearly cannot be considered an operational mistake but rather a deliberate company policy to profit from customers’ money.

Initially, I assumed the first issue was a simple human error, but as they have not responded to the CRM and customer relations email I sent 24 hours ago, I am now sharing this review.

Below, I am also attaching screenshots of the emails. Even for such a simple issue, failing to respond for 24 hours is unacceptable.
Please avoid this company — do not pay the price for their misconduct.

I have rented a Jeep Renegade in Turkey through Expedia at Europcar IST airport from Aug 1 -11, 2025 (license plate 34KPL142) for a total of EUR 930 (rental fee, deposit, and insurance). My wife, Nan Xu, has been handling the complaint on my behalf because I have been too busy to manage it myself.

The car had multiple serious issues, making it unsafe and unroadworthy:

Tire pressure warnings repeatedly appeared, especially on the front tire

Rear-view camera failed when reversing

Steering wheel shook and pulled while driving on highways

Vehicle had starting difficulties

Overall, the car was unsafe and not suitable for driving.

We submitted a formal complaint on August 8, 2025:

Europcar Case Reference: 24019686

Expedia Confirmation ID: 1189524983

Europcar initially gave us this case number and promised a resolution within 7–10 business days. However, 22 days have passed with no meaningful response. They even sent an email falsely claiming that someone had contacted me regarding the resolution — this never happened. Expedia also failed to follow up, telling us to wait for Europcar response.

This experience has been extremely frustrating, unsafe, and dishonest. The lack of timely action and false communication shows a serious disregard for customer safety and trust.

I requested compensation of EUR 500 for the inconvenience and unsafe rental, but no resolution has been offered to date.

I strongly advise against renting from Europcar in Turkey or booking through Expedia.

— Chuntao Wang

Arrived at Izmir Airport with a carreservation for 7 days.
The reservation was made under my name and the driver was my father.

They did not accept my credit card for deposit cause they claimed that the credit card needed to be under the same name as the driver.
We checked together the terms and conditions and what stated by the europcar employee was written nowhere. This is an injustice that obliged us to proceed with a new reservation (meaning paying 20% more and having a very bad quality car).

We absolutely not recommend this company. They screwed us over.

Çok ama çok kötü bir firma eurocar bir daha asla benden tam 85€ fazla aldılar sabaha saat 04:00 bırakmadım içi ben normalde saat 8:30 bıraktım bence tam bir sahtekarlık dönüyor birkaç saat geç kaldın diye bir gün benden para almışlar zaten sonra başkalara kiraladılar ben bunu ibretlik olsun insanlara diye yazıyom hiçbir şeye kanmayın ben mecbur kaldığım için yaptım yoksa asla yapmazdım ben Allah havale ediyorum hakkımı helal etmiyorum
hiç hak etmediği halde para aldılar vicdansızlar bir fiş bilene veremediler

I rented a car from Europcar Turkey it was unsafe and in terrible condition.
I complained several times, but they ignored me. Then they started calling me late at night to exchange the car. What kind of service is that?
My holiday was ruined. Europcar? Never again.
And all their fake replies with hearts and flowers on social media don’t believe any of it.
@europcartr @europcar

Europcar Türkiye’den araç kiraladım araç güvensizdi ve kötü durumdaydı.
Defalarca şikayet ettim ama beni görmezden geldiler.
Sonra gece geç saatlerde arayıp araç değişimi yapmak istediler. Bu nasıl hizmet?
Tatilim mahvoldu. Europcar mı? Bir daha asla.
Ve sosyal medyada paylaştıkları o sahte kalpli ve gülücüklü cevaplara inanmayın.
@europcartr @europcar

Hired a car from booking.com for collection at Bodrum Airport and drop off at Istanbul airport, booking.com charged us €250 which we thought was the total price. On arrival at the airport they charged us 4500 lira for a deposit which we would get back and €100 to add on an extra driver. We went on our way to collect the car from the office, had our bags in boot and driving off when someone banged on the boot with a phone for us to speak to the girl in reception. She to us we would have to pay a further 25000 lira (€530) as we were dropping the car off at a different location, that means for 3 days car hire it would cost us the guts of €1000, we ended up cancelling the car hire as it was far too expensive but we lost the €250 booking payment, its a joke of a company which i would never use again, I feel like they completely tried ro take advantage of us because we were tourists and they thought we were stuck.

I had a very positive experience with Europcar in Türkiye. The team correctly advises on urban and highway traffic rules. They delivered me a new car, they were quick with delivery and return. I owed a difference in fuel prices and they were very polite in charging these amounts, and the manager, Mr. Meltem Ozdemir, is always available to help.

I rented a car on November 2024. Upon return I was told everything was fine and that the full deposit was going to be back into my account. However, days after they charged me £290. When I enquired why they told me I damaged the car and I had to pay for this. SCAM

Utter scam avoid!!! I've used Europcar many times in Europe and specifically chose Europcar as I didn't want problems. Europcar in Turkey is NOT the same company and the service / scamming is diabolical. I arrived late at night at Dalaman airport. Europcar has no desk at the airport. Zero after asking many people I found an unmarked bus desk outside the airport - turns out Europcar is off site in a very sketch site that's not even paved a few km away. Despite paying in advance on the Europcar app - they refused to rent me the car, as ti didn't have a cc card just the debit I used to pay. It was nearly midnight in the middle of nowhere. The Europcar dodgy mate came out of nowhere and offered to rent me his car for the same price at the back of the car park. Europcar management need to wake up - this is seriously damaging brand reputation and they need to stop this scamming and put in a proper car rental service or pull out. It's not working.

Stay away from Europcar Turkey. I thought that it was same good quality as Europcar in the rest of the word! But I was mistaken. They provide old cars with many failures. Car broke down after 3 days! Not response from Europcar Turkey regarding my complain. They are just silent!

UPDATE: This is still ongoing in November 2024, with them being absolutely silent since August. I surely sent about 10 emails to Meltem Özdemir, the Customer Relations Manager, and via the feedback form. Not even one response since. Stay away, they don't know customer service and if you face an issue you will lose big time!

If I could give 0 stars I would. It started with them not having the pre-booked car available and giving me a van instead. As compensation for this, they added a driver without charge at the counter on the pick up day. Unfortunately, I had a light collision damage. I was prepared to pay for it but what happened instead is outrageous. They charged me twice, the same amount and on 2 different cards, a day right after the return date without any notice (I gave 1 card for the payment and 1 for deposit as they would only accept credit cards for that). I tried to contact them via phone and email - no response on either. Then, I contacted Europcar UK who followed up with them. After 4 phone calls with Europcar UK and 3 weeks later, I received 2 invoices. One for the damage which covered the cost of one payment. The other one stating a higher price for the car, plus the additional driver who was given to me as a compensation for a van instead of a car! I have only received a refund of half the second payment. I challenged this straight away and never received a response since. This is now another 3 weeks ago. I am still calling Europcar UK to raise the case every 5 days in this period. All they can do apparently, is sending reminder to the Turkish branch. How on earth is it possible that they charge more for a car after the return, when my booking and my pick up receipt clearly show a lower cost for the rental? This is fraud! The worst of all this is that they don't even have the decency of responding and sorting it out with me or the UK branch. They simply ignore every communications. I don't know how they get away with this, plus how Europcar UK or another branch can not interfere here! They owe me money that they wrongfully took off me without my consent. It is frustrating and damaging! I always used Europcar in many different countries, but I never experienced something like this with any other branch! I hope they see this review to find the decency to finally get back to me and refund me what I am owed!!