Europcar Türkiye レビュー 

We rented car from Europrcar, Antalya, Turkiye. We had clearly mentioned that we would be return the car at Izmir airport by 6 in the evening. We were given the quote and were happy about the it. We signed the contract which said 6 as the return time. We discussed with the agent the possibility of returning the car by 7 pm. The agent said even if we return later by one hour there would be no further charges. We returned the car before 6 pm. One week later we found Europcar charged us for one day extra. We were advised that we had to return the car at 6 am and not 6 pm. So we would suggest to please read the contract carefully as these guys would scam you for any anything. All the time while we were discussing with the agent he was giving us an impression that we were fine returning the car in the evening. Never once did he mention that he had changed the time to 6 in the morning in the contract.

Very poor service, you’ll never get your deposit back.

My recent rental experience with Europcar was deeply unsatisfactory, leaving me feeling frustrated, unsafe, and utterly unsupported. Contrary to my booking expectations, the rental office was not conveniently located at the airport, leading to initial confusion and inconvenience right from the start. The vehicle provided was in a deplorable state, reeking of smoke and clearly not well-maintained, which was a disheartening first impression.

Compounding this, the communication barrier posed by the absence of English-speaking staff at the office and dealing with a phone representative who was dismissively rude further exacerbated my concerns, making me feel undervalued and disrespected as a customer. To make matters worse, I was inexplicably overcharged, and my attempts to seek clarification or resolve the matter have been met with a disheartening silence, leaving me in a state of limbo with no one to turn to for help.

The lack of clear instructions on how to return the vehicle adds to my ongoing stress, with no reassurance or guidance from Europcar. This experience has not only tarnished my view of Europcar but has also impacted my overall travel experience negatively. I strongly advise potential customers to consider alternative car rental services, as the lack of basic customer service, transparency, and support I've encountered is unacceptable.

I was charged for an extra day without my permission.
I reserved a car online but quickly noticed that the return time for the car was not in alignment with my flight time. This happened primarily because the website drop-down box was not scrolling well so I left it with the intention of just checking prices first. Unfortunately, I forgot to return to the beginning and booked the car. Then I called the company within 30minutes to ask if the time change could be effected without further pay, the person who picked it was abrupt and didnt take time to listen to what I asked for. Then I got to the first collection point and raised the same query, the person said the time change was fine and would not incurr additional fee. However, I received another invoice by email some days later charging me for a full day's fee.

„“Rent a car in Turkey „“
I rented a car in Turkey at TRABZON airport for one month,in the period from August 25th. through September 24th.2023. I found myself a victim of cheating where what said that the car is fully insured and coincidentally I found one tyre air deflated the company rejected to replace the tyre and forced me tolerating a new tyre replacement the issue is not the tyre the issue is that they cheated me and charge my credit card for the tyre replacement without telling me that they did that until I received sms from my credit card issuers when I told them why do you make this they replied that the tyres are not covered by insurance not only that they didn’t release clearance form that the car is returned unless I insisted on that ,this my feedback to warn everyone not to rent from Europe car company in Turkish outlets .
Ali Ahmad Nasser
Dubai UAE

Pessimi e criminali.
Prenotazione premium + road assistance.
Praticamente, il pacchetto full.
Scopro che mi hanno dato una macchina senza ruota di scorta.
Provo a vedere se funziona il kit gonfiatore, ma l'accendisigari probabilmente è guasto e non lo alimenta.
Così chiamo la road assistance, assicurazione pagata a parte e aggiunta ad un noleggio già di tipo premium. Non avete idea di tutte le telefonate fatte al numero h24, 7/7. Non ho mai ricevuto risposta.
Ho chiamato il numero generale Europcar Turchia. Premo il tasto per l'inglese, successivamente il tasto per la road assistance, e poi cade la linea.
Provo e riprovo, ma finisce sempre nello stesso modo.
Chiamo in aeroporto SAW, dove ho effettuato il noleggio e dove si parla, sul sito Europcar, di punto sempre aperto. Dopo diverse volte in cui non risponde nessuno, risponde un operatore, che non parlando in inglese, pensa bene di attaccarmi il telefono in faccia, nonostante i miei ripetuti "help".
Leggendo i termini e condizioni, non è specificato da nessuna parte che l'auto viene fornita senza un bene di sicurezza come la ruota di scorta.
Quindi:
1) assenza di ruota di scorta
2) numero emergenze in cui non risponde nessuno --> omissione di soccorso
3) road assistance pagata a parte in pacchetto premium a vuoto
4) numero generale europcar turchia con sezione road assistance che cade la linea
5) personale europcar turchia che riaggancia il telefono a fronte di un "help" --> di nuovo omissione di soccorso
6) si prendono i soldi dalla carta senza mandare neanche un briciolo di fattura. Mandata richiesta per riceverla, sto ancora aspettando.

I have travelled to Turkey in September, and rent a car from Europcar for 10 days.
I was very careful to right down all issues and note any problems with the car before receiving it.
After 10 days, I have returned the car with a full tank as agreed, they have checked the car and signed the return and refund papers with no problems.
In 10 day I received my deposit back with only 10% deduction which was for toll fees and contract closed.

But, after about two month, a third party company called ARC consultancy (GCS-Group) which is in contract with Europcar started to text me on WhatsApp asking for 1134,34 TRY for insurance.
The fact that they where sending WhatsApp massages instead of formal emails was enough for me to know they are scammers. But they keep providing documents claiming they will take legal actions against me.
Since they had access to my personal details against my while made me to contact Europcar head office I France to raise a ticket. Unfortunately I haven’t heard back from them yet and scammers keep harassing by sending money request and threatening for legal action.
Avoid Europcar Istanbul Turkey

Hi All,
I have never seen this kind of such a bad and lousy car rental company in my life. After I returned the car I rented from Istanbul Sahiba Gokcen airport, I received an email about the parking penalty and immediately paid it from my Turkish bank account. After a few weeks, I noticed that they were withholding the same amount again from my UK bank account without notifying me. When I saw that they were getting this payment from me for the second time, I contacted them to get this money back and asked why you got the money for the second time. No reasonable explanation was given to me, and they returned this payment with the loss of currency. However, after 3-4 weeks, I saw that my credit card was charged again. What kind of company is this? They use my card without my permission. I strongly do not recommend you to rent a car from this company.