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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Ich habe eine Brille fÃŒr 230 Euro bestellt und mich quasi seit dem 21.05.2026 von meinem Geld verabschiedet. Die Brille wurde von mir in absolut identischem Zustand zurÃŒckgeschickt (ÃŒbrigens wur... もっず芋る

5぀星のうち5の評䟡

Har kÞbt et par Oakley med styrke. Kvaliteten er helt I top (originale) og styrken er som mine hverdagsbriller kÞbt hos en optiker i DK. Leveringstiden var 3 uger og pengene blev trukket et par dage... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Jeg er faktisk positivt overrasket over mit produkt og behandlingen, efter at have lÊst nogle mindre positive anmeldelser af Eyerim. - Mine Ray-Ban Round er 100% som forventet, Êgte og jeg fik dem 40%... もっず芋る

5぀星のうち4の評䟡

Rigtig god service. Overskuelige hjemmeside. Rigtig fine produkter. Eneste minus er den lange leveringstid. Jeg kontaktede Eyerim pr. mail, efter et par uger, da jeg intet havde hÞrt. De svarede meg... もっず芋る

䌁業が回答したした

䌁業情報

  1. サングラス店

さたざたな倖郚゜ヌスから提䟛された情報

Vi hos Eyerim.dk har visionen om at du ser verden som du gerne vil! Vi sÊlger briller, solbriller og briller med styrke i mere end 8 lande i EU og er ved at vokse hver enkelte dag. Vi tilbyder gratis levering indenfor EU og sÊtter hÞj pris på hvad vores kunder siger om os.


連絡先

  • Námestie SNP 30 (OC Dunaj II), 3rd Floor (3. poschodie), 811 01, Bratislava, スロバキア

  • kontakt@eyerim.dk
  • eyerim.dk

3.5

たあたあ

TrustScore 5段階評䟡の3.5

139件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.5

すべおのレビュヌ

(139)

過去12か月のレビュヌ数: 13ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち3の評䟡

I ordered guess frame

I ordered guess frame. I received in a good condition but without guess box. How can I know it’s orginal. No receipt or warranty card.

2020幎6月30日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello Venkat,

thank you for your feedback


All products that we offer on our website are 100% original. Once you receive your order, your sunglasses, eyeglasses or ski goggles will arrive in its original packaging together with all accessories provided by the manufacturer.


We work directly with world known manufacturers such as Luxottica or Safilo that have been producing brands such as Ray-Ban, Oakley, Prada, Tommy Hilfiger, Michael Kors and many more for decades directly in Italy. We are an official reseller of Ray-Ban and all other brands listed on our website.


Moreover, our team has been taking care of people's eyes across the whole Europe for more than 5 years now, offering designer sunglasses and prescription frames of more than 80 world-known brands and this, we believe, would not be possible if we were offering you fake products. At eyerim we work hard to deliver 100% satisfaction and we promise nothing but quality, high standard and excellent service to our shoppers including you.

best regards,

eyerim team

5぀星のうち5の評䟡

Meget positiv oplevelse

Jeg har kun godt at sige. Prisen på brillen var meget fin, leveringen indenfor 2 dage, og vigtigst brillen helt perfekt - Eyerim får min umiddelbare anbefaling.

2020幎6月22日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello Rasmus,

We truly appreciate your feedback and we are happy that you are satisfied with your model and our services.

best regards,

eyerim team :-)

5぀星のうち5の評䟡

Har ingen ide om hvor lÊnge de har


Har ingen ide om hvor lÊnge de har vÊret undervejs Da jeg har fået dem i gave, men elsker mine nye solbriller de er Êgte og i god stand!
Og for det ikke skal vÊre lÞgn sparede han 300 kr

2020幎5月26日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello Simone,

We are happy to hear that you like your present purchased from eyerim.

best regards,

eyerim team :-)

5぀星のうち1の評䟡

Stol på de andre reviews!

Stol på de andre reviews!
Jeg tÊnkte, at det bare var opreklameret, og at det ikke kunne passe med alle de dårlige reviews. Jeg var på forhånd indstillet på, at det kunne taget rigtigt lang tid med leveringen - faktisk gik der flere måneder med jÊvnlige bortforklaringer omkring ridser og kvalitetskontrol, fÞr jeg modtog mine 3 par solbriller i 3 forskellige pakker over en uges tid.

Men jeg ville så returnere de 2 af parrene igen. Og pakken kunne ikke leveres på adressen, fordi der ikke var nogen til stede. Og sådan har den ligget uafhentet på et posthus i Ungarn siden starten af marts måned.

2020幎3月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Bestilte to set solbriller

Bestilte to set solbriller, efter leveringfristen, fik jeg en mail om at de ikke kunne levere den en model. Derfor tilbÞd eyerim min 10 %, rabat på nÊste ordre. Da jeg gik på hjemmesiden kunne alle kunder få 14 %, grundet valintinsdag. Det forholder jeg eyerim - hvilket de glider af på. De refundere belÞbet på den model som de ikke kan anskaffe, selvom de lover den kommer med forsinkelse - som de så senere må vedkende, at de ikke kan levere. Jeg diskutere nu på 3 uge med dem om restbelÞbet på den sidste model, som jeg har informeret dem om jeg ikke Þnsker tilsendt. Den vil de nu sende i morgen tre uger efter leveringsfristen... Så jeg har absolut intet positivt at sige om eyerim....

Eyerim, har nu besvaret, at de vil sÞger for at hele min ordre bliver annuleret her på trustpilot. Et minut senere modtager jeg en mail, hvor det fremgår at de nu har sendt min ordre på den sidste model (altså ca. 5 efter min bestilling). I svaret her på trustpilot, fremgår det at jeg vil blive kontakte "personligt" så vi kan afslutte sagen. Det ville have vÊre passende om de havde gjort det 2 min tidligere, inden de afsendte den ordre, (og undskyldte her på siden) som jeg tydelig har afvist..... Nu skal jeg så vente yderlige - på at modtage det afsendte, og sende det retur, hvorefter jeg så kan modtage refusion af mine penge. Altså yderlige tre uger ..... Jeg er rasende!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2020幎2月19日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello Benjamin,

Thank you for your feedback. We would like to inform you that in some cases the availability of out of stock model can change as we are ordering them directly from manufacturer. Unfortunately since those models are not in our stock we do not have direct impact on their delivery time and also their availability. Therefore we always try to keep our customers updated about the actual order status. We are truly sorry that in your case the availability of model that you have ordered has changed twice, from delay than to unavailable. As we have mentioned before those kind of changes are not within our competence as the worldwide manufacturer always update the status of different models.

Also we would like to explain the reasoning behind the additional discount that was provided to you. As you have mentioned the 14% discount was part of the time-limited ValentineÂŽs themed campaign that occur only for a limited period. Therefore when we offer customers 10% discount this promo code is valid always throughout the whole year so customer has time to use it when he/she sees fit.

Regarding the complete cancellation of your order we have already instructed our departments and proceed further with cancellation and subsequently whole refund of your order. Our CX agents will contact you shortly after with the result and also the refund confirmation as well.

Best regards,

eyerim team.

5぀星のうち3の評䟡

At the moment glasses have been lost in the GLS package shop.

Well I received an e-mail from eyerim to give feedback on my purchase, so here it is.

I got a message from GLS to pick up my glasses at a local package shop. They couldn't find the package in the package shop, so I havn't received anything yet. Payment have been taken. Contacted GLS and they are looking into it.

2020幎1月20日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello,

Thank you for your feedback. We would like to kindly ask you if you could inform our Customer Experience department by providing the order number or tracking number to your shipment so we could help you with the delivery. Also we really appreciate the feedback you have provided on our partnering courier company and your experience with them.

Best regards,

eyerim team.

5぀星のうち1の評䟡

Brug aldrig denne webshop

Brug aldrig denne webshop.
Jeg bestilte solbriller medio december - omgående trak de belÞbet på mit kort, og sendte en mail om at varen var afsendt med GLS. Trackingnummer virkede ikke - formentlig falskt. Gentagne gange lover Chris i kundeservice at nu er det sendt og giver GLS skylden for problemer med Tracking.
Helt utrovÊrdigt og ingen varer.

2020幎1月10日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Dear Claus,

Many thanks for your feedback.

Needless to say we would like to inform you that if you choose payment option in advance e.g. debit/credit card, every webshop would withdraw the amount after the payment.

Regarding the tracking number - our agent has contacted and informed you several times that order is on its way, unfortunately the tracking number does not update itself automatically. About this issue you have been informed as well, at the moment we have receive it from GLS, which is currently experiencing worldwide error with their tracking numbers.

Nevertheless we do believe that your inquiry wil be resolved as soon as possible and you would have your glasses soon.

Best regards,

eyerim team.

5぀星のうち1の評䟡

Not received my order yet

I ordered my glasses a month ago and still have not received my sunglasses.
The tracking number they provide cannot find any packages, though they have taken payment.

Contacting the customer service does give you much service.

I am very disappointed.

2019幎12月30日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello Shayan,

Many thanks for you feedback. We would like to inform you that one of our agents has been assigned to your case and currently is trying to resolve this whole situation with courier company as your order has been prepared and ready to be shipped with GLS since December. However and unfortunately due to Christmas season and New Year, the courier companies are not able to cover all the shipments on time. Also our agent has provided you several links to working tracking number and we are doing everything in our power to help you and resolve this issue as soon as possible.

Nevertheless we strongly believe that you should have your order delivered soon so you could enjoy your purchased model.

Best regards,

eyerim team.

5぀星のうち1の評䟡

The worst aftersales service you can imagine.

I ordered a set of sunglasses with EyeRim.
They told me that the delivery time would be around 15 days.
so-far so-good.
Within that timeframe they indeed delivered the glasses. Unfortunately the model turned out to be too small irrespective of the tool they offered for sizing.
No worries, the shipment I received contained a form I should use when sending back the products. It listed a small questionnaire why the product did not match the required expectations, I listed I needed a larger model etc. The form went on to tell me to send the glasses back to a specific address i.e. Amagerbo Kiosk to the attention of a lady. AT Amagerbrogade 5 in Copenhagen.
After two weeks of silence I decided to follow up. I was told they did not received the package. In the mean time, when tracking the postal shipment I was informed that the package was not accepted (address unknown) and it was processed for return to sender.
I was told by EyeRim that I probably used the wrong address, I was sure not but could not prove it as the RMA form was in the shipment. After two months I finally received the package back and luckily the original RMA form was still in there, with ... the address as listed above. I copied their OWN RMA and sent it by e-mail, since then I have been in the most idiotic discussion with them where they insist I used the wrong address and denied that the above address had nothing to do with them. I should have checked their web site instead of following their paper instruction. I should have contacted them. Irrespective of the enclosed RMA form I followed to the letter.
Buyer beware! These people are a few cards short of a full deck.

2019幎10月14日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello Rob,

Thank you for your feedback and we are truly sorry to hear that your experience with our services was far from pleasant. Nevertheless we have instructed our customer servise agents to fully focus on this matter as well as the issue with address that was in the return sheet and which is uploaded on our website.

We believe that in the end we will be able to resolve this situation to your full satisfaction and to prevent such cases in near future.

Best regards,

eyerim team.

5぀星のうち5の評䟡

Happy :)

I ordered my sunglasses with Eyerim.si (Slovenia), but basically it is the same company. I am very happy with my Rayban glasses, I had to wait a bit for them to be delivered, but I was warned in advance they don't have them on stock and the delivery time will be about 3 weeks, so all good.
The glasses were 100 EUR cheaper than at the optician in Slovenia, so it was more than worth to wait a couple of weeks :)

2019幎9月19日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hello Sasa,

Many thanks for your kind words and at the same time I believe that your order will be without any delays.

Best regards,

eyerim team.

5぀星のうち2の評䟡

Bra sajt med bra priser men du måste


Bra sajt med bra priser men du måste veta exakt vad du skall ha eftersom returkostnaden Àr skyhög. Köp inget du inte Àr helt sÀker på Àr mitt tips.

2019幎8月18日
自発的なレビュヌ
Eyerim ロゎ

Eyerim からの回答

Hej Jonas,

Thank you for your feedback.

Unfortunately we do not have classic Brick&Mortar shop to try our products before purchasing them. In the matter of shipping costs, when customer is returning any product, we are currently working on a solution where customer does not have to pay for postage costs.

Best regards,

eyerim team.

5぀星のうち5の評䟡

Glad

Jeg er glad mand igen. Jeg har fået mine briller. De er perfekt. Tak, og tak igen til Eyerim.
Jeg kan ikke finde jeres mail;I har send til mig. Men det er også ligemeget- jeg har fået mine briller!
Mvh9
Masood

2019幎6月13日
自発的なレビュヌ

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