FairyLoot レビュー 373

Been a subscriber since 2020 and had nothing but great service form Fairyloot.

They really listen to their subscribers feedback and are making improvements all the time and their customer service team i have always found to be really helpful.
Plus the books and the items they send are just magical every month!

So we are military so we move a ton. I had pre-ordered a specific collection that was not going to release until the next year after moving. I confirmed with customer service and on my account that the old address had been completely removed however, by their mistake, they ended up sending the series to the old address when I reached out to them about this, they basically said I never reached out and it was my fault so they refused a refund or to resend.

Jeanne was very helpful and very nice!!

I’ve found Fairyloot’s customer service to be really helpful, I’ve recently had two requests resolved by Hassan and was really impressed by how quickly he was able to help and how easy it was to get help.

FairyLoot never fails to spark excitement! From the moment the box arrives, it feels like pure magic waiting to be opened. The exclusive editions are breathtaking, the goodies are thoughtfully chosen, and every detail makes the experience feel special. It’s the kind of subscription that keeps you counting down the days until the next box—always exciting, always enchanting ✨📚

Customer service is excellent too! That’s always a plus.

Best costumer service! Quick answers and very nice people.

Amazing customer support. They patiently answered all my questions and helped with all my troubles connected with the change of address. Replied in timely and friendly manner.

I had some damage on a book i received, contacted fairyloot about it and they responded really quickly and have sent a replacement for me!! Really grateful tysm!

Quick responses to my emails, and helped me out easily.

Great customer service. Quick reply and went above and beyond dealing with my issue. Shout out to Holly!

Wonderful team super quick responses

Love their box and their customer service is amazing!

Very efficient service and they reply back to emails really quickly. Staff is very helpful and friendly (especially Holly) who helped me today with my April skip issue. Thank you ☺️

I've been a Fairyloot subscriber since 2020. I subscribe to all five of their different fantasy boxes and I love their exclusive editions. Every single book is designed with love and care. Shipping is speedy and the Fairyloot team are always happy to help and quickly resolve any issues (I think I just had one parcel lost and one slightly damaged, which they replaced immediately). I'm a super happy subscriber, thank you Fairies 🧚🏼‍♀️😊

Great customer service, was provided with a replacement copy book, (shout out to Danah) thank you!

Excellent and fast help was provided.

Kiran and Jeanne are AMAZING!!! They've smashed my requests multiple times by responding quickly and being able to help me if I encountered any problems or had any other questions.

I am very pleased with the books I receive each month, they are extremely beautiful, very good quality and most of the time the books chosen for the subscriptions are right up my alley. The customer service is helpful and everytime I needed help, they did provide it.

Look I love Fairyloot's editions of books but there is some very bad issues I can't keep letting slide.

I was finally offered to sign up to the Romantasy Book Only Subscription (after a year and a half of waiting mind you) only for both Safari and Chrome to warn me about an unsafe link every time I have tried to click through. That page then will not let me log in to my account, but I can log in via Fairyloot's regular page...

There is no direct way to contact them aside from filling out their form at being at Customer Service's mercy which takes days to get a response, that's if they don't close your ticket within the space of a couple of days! And to cap it off I was sent an email telling me all the Romantasy places had gone and to join the Waiting List again! Between this and the absolute dog fight of trying to purchase popular books and Fairyloot continuously not providing enough demand and leaving hundreds of people frustrated and unhappy with wait times over 24 hours it's become unacceptable and is taking advantage of customer's patience as their books are stunning.

Your books also arrive at the end of the month - I'd expect a subscription for a Feb book arrive before the 27th as is most of the time.

Fairyloot always answers emails regarding early access sales and codes quickly, which is great. Every interaction I have had has been friendly and super helpful. Thanks!