Para nós consumidores, esta cobrança mensal indevida no cartão de crédito, não passa de um golpe, porque quando visitamos o site diz que é gratuito, nada fala sobre cobranças, a não ser que a pessoa... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Frechheit und nur Betrug und Abzocke! Heute einfach mal 38,99€ abgebucht ohne dass irgendwelche Leistungen erfolgt sind!!! Sollte ich bis 28.2. keine Bestätigung erhalten,dass ich abgemeldet bin, wer... もっと見る
企業が回答しました
Ho aderito ad una vostra iniziativa che prevedeva l'abbonamento di un mese, a circa € 14. Nel procedere con il profilo mi viene chiesto di autorizzare l'abbonamento per un anno a € 20, cosa che no... もっと見る
企業が回答しました
Die App ist unübersichtlich und deshalb habe ich statt einer wöchentlichen Probe ein Monatsabonnement für 38,95€ abgeschlossen. Ich habe dem App-Betreiber mitgeteilt, dass ich die App gar nicht genu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since its creation, FastEasy has been on a mission to make intermittent fasting accessible and effective for everyone, regardless of age, lifestyle, or fitness level. Our goal is to empower individuals to achieve their health and weight loss goals through structured fasting practices that promote long-term well-being. We believe that healthy habits should be simple, inclusive, and adaptable. By providing personalized fasting plans, convenient tracking tools, and expert insights, FastEasy strives to eliminate barriers and make the benefits of intermittent fasting available to all.
連絡先
Karaiskaki 13, 3032, Limassol, キプロス
- https://contact-us.welltech.com/fasteasy.html?source=trustpilot
- fasteasy.io
2.6
期待以下
3388件のレビュー
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Ohne das ich irgendeine Leistung…
Ohne das ich irgendeine Leistung erhalten habe gleich 2 Abbuchungen erfolgt.
Eine Frechheit!
Finger weg!
2025年4月16日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Bettina,
I'm really sorry to hear you've had some problems with unexpected charges – we understand this is far from ideal.
I'm committed to resolving the issue for you. Please drop me an email at robert.support@fasteasy.io with the subject line "TP review", so I can investigate things further.
Thanks for your understanding and patience.
– Robert, FastEasy
Attenzione!!!!! TRUFFA
Attenzione!!!!!! Truffa, truffa, truffatori!! Rubano i vostri soldi senza autorizzazione. Ti fanno pagare per una "PROVA" di un mese 14,99. Dopo, senza un contratto pero, ti tolgono dalla vostra bancomat carta 38,99 senza avvisarti!!!! E nemmeno lo sai perché??? Io non ho fatto nessun abbonamento !!!!!! Ladri, truffatori!!!!!!! Fate attenzione!!!!!!
2025年3月14日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi there,
I'm really sorry to hear you've had some problems with unexpected charges – we understand this is far from ideal.
I'm committed to resolving the issue for you. Please drop me an email at robert.support@fasteasy.io with the subject line "TP review", so I can investigate things further.
Thanks for your understanding and patience.
– Robert, FastEasy
billed without ordering.
2025年4月7日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Cahal,
I'm really sorry to hear you've had some problems with unexpected charges – we understand this is far from ideal.
Please drop me an email at robert.support@fasteasy.io with the subject line "TP review", so I can investigate things further.
Thanks for your understanding and patience.
– Robert, FastEasy
Addebito non autorizzato
Mi sono accorta oggi che ho un addebito senza che io sottoscrivessi un abbonamento. Senza mia autorizzazione.
E continuano ad addebitare e non ho nessun abbonamento da annullare
2025年4月12日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Loredana,
I'm really sorry you've been having trouble with payments. We take this situation seriously, and understand how frustrating unexpected charges can be.
So I can get this fixed, please send me an email on robert.support@fasteasy.io with the subject line "TP review", and I will look into it for you.
– Robert, FastEasy
COBRO INDEVIDO
POR FAVOR M E MANDAN UN NUMERO DE TELEFONO A MI MAIL PUES ME HAN COBRADO A FINALES DE MARZO ALGO QUE NO QUIERO USAR Y EN LA PAGINA QUE TIENEN EN INSTAGRAM SOLO HICE LA DE PRUEBA NO ACEPTE NADA NI CONTRATE NADA A LARGO PLAZO.
A DONDE ME COMUNICO PFV
ME HAN CARGADO 33.95 DOLARES Y NECESITO ESA DEVOLUCION
2025年3月29日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Iride!
I’m really sorry to hear about your experience. We've reached out to you via email from support@fasteasy.io with a resolution.
Please check your inbox (and spam folder) for our response, so we can get things sorted for you as quickly as possible.
If you haven’t received our email or need further assistance, please let me know.
Thank you for your patience and understanding.
– Robert, FastEasy
This app is pretty accurate and easy to…
This app is pretty accurate and easy to use.
2025年4月9日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello, James!
Thank you for your kind words!
I'm really glad that you're enjoying our app. If you have any questions along the way, please feel free to contact me. Let's do this!
– Robert, FastEasy
FastEasy: Intermittent Fasting からの回答
Hi, Berthel!
Thank you so much for your feedback – it means a lot.
I'm thrilled to hear that you’re having a great experience with the app. If you have any questions or need further assistance, please don’t hesitate to reach out. I'm here to support you – you've got this!
– Robert, FastEasy
I paid the £4.99 to receive my fasting…
I paid the £4.99 to receive my fasting plan which I never received. I was then charged £38.99 that I was not aware of as well as cancelling the subscription as I did not receive the plan. I was told to download the app in which there is just basically a stop watch. I am disgusted that you have charged me this much money with no product to show. By reading these reviews I also seem to not be the only one with this issue.
2025年4月5日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello!
I'm disappointed that you've had a negative experience with us, and I want to make things right.
Please reach out to me at robert.support@fasteasy.io with the subject line "TP review," and I'll do my best to come to a resolution.
Thanks for your understanding and patience.
– Robert, FastEasy
Great so far
I really like the clearer viewing for fasting times and what stage you are at within the fast.
I like adding drinks although would appreciate if it could be slightly more editable. Such as the coffee, maybe instead give the option of black, decaf, moo milk based coffee, plant milk based coffee.
Cappuccino and latte really have very little difference so seems pointless having the two options. Also I know it's all relative but non of the drinks carry calories, of which for a fasting app seems logical to have the option of black coffee which is calorie free, to a milk based coffee that'll have roughly x calories.
Genuinely I think that is the only thing that I see which irritates me in the add so far.
2025年4月4日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello, Tegan!
Thank you for your kind words! We value your feedback on the drinks.
Your suggestions are important to us and will be kept in mind for future app improvements. If you have more feedback or need any help at all, please reach out to me at robert.support@fasteasy.io with the subject line "TP review".
– Robert, FastEasy
Disgruntled customer
I cancelled my subscription after a few days because I did not recieve any information
However you have continued to charge me £14.99 in March 25 and a further £38.99 in April 25.
I am disgruntled with your company and ask you to return my payments immediately.
This is sharp practice and most unfair.
2025年4月2日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Lynn!
I’m really sorry to hear about your experience. We've reached out to you via email from robert.support@fasteasy.io to address your concerns.
Please check your inbox (and spam folder) for our response, so we can get things sorted for you as quickly as possible.
If you haven’t received our email or need further assistance, please let me know.
Thank you for your patience and understanding.
– Robert, FastEasy
I liked the workout videos to follow…
I liked the workout videos to follow while I'm at the Y. Steps aren't measured when I'm on treadmill.
2025年3月31日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Bill!
Thank you for your feedback – it means a lot. We appreciate your thoughts on the step logging from the treadmill.
We're always looking for ways to improve, and I'll take your suggestion to the team! If I can help with anything else, please reach out to me at robert.support@fasteasy.io with the subject line "TP review".
– Robert, FastEasy
FastEasy: Intermittent Fasting からの回答
Hi, Carmen!
Thank you for taking the time to share your feedback with me.
We're sorry to hear that you had a negative experience with us.
We'll be sending you an email so that we can investigate the issue further – please keep an eye on your inbox.
– FastEasy Team
Attention arnaque l'abonnement est…
Attention arnaque l'abonnement est reconduit automatiquement pour le double du prix. Je n'ai jamais signé pour ça. Je contacte ma banque demain
2025年3月26日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi there,
I'm really sorry to hear you've had some problems with unexpected charges – we understand this is far from ideal.
I'm committed to resolving the issue for you. Please drop me an email at robert.support@fasteasy.io with the subject line "TP review" so I can investigate things further.
Thanks for your understanding and patience.
– Robert, FastEasy
A FUIR des voleurs
A FUIR des voleurs, je veux me désabonner, j'ai demandé que pour un mois (achat du 23/03/2025,je fais la recherche d'abord de mon compte introuvable, je me suis fait avoir comment sortir de là JE VEUX ARRETER comment faire ?? je vais signaler à Paypal de ne plus payer FastEasy.
2025年3月23日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Denise!
Thank you for taking the time to share your feedback with me.
I'm sorry to hear there was a misunderstanding with our payment terms.
I'll be sending you an email from robert.support@fasteasy.io so that I can investigate the issue further – please keep an eye on your inbox and I'll get this sorted as soon as I can.
– Robert, FastEasy
AVOID
My mother authorised a payment of 79p, instead they took out £14.99 and started requesting personal information. Quickly had to freeze card as many others have reported them taking repeat payments. AVOID
2025年3月23日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello!
I'm disappointed that you've had a negative experience with us, and I want to make things right.
Please reach out to me on eva.support@fit-coach.io with the subject line "TP review" and I'll do my best to come to a resolution.
Thanks for your understanding and patience.
– Eva, FitCoach
Fasteasy customer service is excellent I took out the introductory offer
I took out the introductory offer, and was unaware of the autorenewal policy which I didn't want. I cancelled my subscription and requested a refund. The same day I received my refund with no questions ask thanks to Alex. So once again thank you Alex.
2025年3月15日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Rosaline!
Thank you for your feedback!
We're glad to hear that Alex was able to assist you promptly and resolve your issue. We strive to make our process as seamless as possible, and we appreciate you bringing this to our attention. If you ever need further assistance in the future, don’t hesitate to reach out. Thanks again!
– Robert, FastEasy
Bonjour je souhaiterais arrêter…
Bonjour je souhaiterais arrêter l’abonnement immédiatement je l’ai pris il y a moins de 7 jours, l’application ne me convient pas, quels sont les démarches pour une rétractation ? Je ne vois rien sur mon compte
Ça fait 3 fois que je tente de déposer mon message sur la plate-forme sans succès c’est honteux
2025年3月17日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello, Catherine!
I'm sorry you've had trouble trying to cancel your subscription.
You'll need to open your app and navigate to Profile > Manage Subscription, where you can find the option to cancel. If you have any trouble with this, feel free to email me at robert.support@fasteasy.io with the subject line "TP review", and I'll get this sorted for you.
– Robert, FastEasy
App isn't easy to use and it is very…
App isn't easy to use and it is very difficult or impossible to adjust to correct it. I have a Fitbit that I use 24/7 and keeping records on that is easy.
2025年3月16日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello, Sharon!
Thank you for sharing your feedback – I’m sorry to hear that you’re having issues with the app.
So I can get to the bottom of this, could you please provide me with more details by contacting me via robert.support@fasteasy.io with the subject line "TP review"?
Thanks for your patience with us.
– Robert, FastEasy
FastEasy: Intermittent Fasting からの回答
Hi, Walter.
Making sure you're happy is what we're all about, and we're here to help with any problems you're having.
To get things sorted out as quickly as possible, could you send me an email at robert.support@fasteasy.io with the subject line "TP review"?
Your thoughts and feedback usan a lot to us – they help us improve daily.
Best Regards,
FastEasy Team
It is good some of the reminds
It is good some of the reminds, bit too many sometimes.
Bit hard trying to remember to log all the calories
2025年3月14日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Judith!
Thanks for sharing your feedback with me!
To adjust your notifications, simply go to your 'Profile' in the FastEasy app (find it in the upper left corner), open the 'Reminders' section, and select the settings you’d like to turn on or off. If you need any more assistance, please don’t hesitate to contact me at robert.support@fasteasy.io with the subject line "TP review".
Kind regards,
FastEasy Team
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