Para nós consumidores, esta cobrança mensal indevida no cartão de crédito, não passa de um golpe, porque quando visitamos o site diz que é gratuito, nada fala sobre cobranças, a não ser que a pessoa... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Frechheit und nur Betrug und Abzocke! Heute einfach mal 38,99€ abgebucht ohne dass irgendwelche Leistungen erfolgt sind!!! Sollte ich bis 28.2. keine Bestätigung erhalten,dass ich abgemeldet bin, wer... もっと見る
企業が回答しました
Ho aderito ad una vostra iniziativa che prevedeva l'abbonamento di un mese, a circa € 14. Nel procedere con il profilo mi viene chiesto di autorizzare l'abbonamento per un anno a € 20, cosa che no... もっと見る
企業が回答しました
Die App ist unübersichtlich und deshalb habe ich statt einer wöchentlichen Probe ein Monatsabonnement für 38,95€ abgeschlossen. Ich habe dem App-Betreiber mitgeteilt, dass ich die App gar nicht genu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since its creation, FastEasy has been on a mission to make intermittent fasting accessible and effective for everyone, regardless of age, lifestyle, or fitness level. Our goal is to empower individuals to achieve their health and weight loss goals through structured fasting practices that promote long-term well-being. We believe that healthy habits should be simple, inclusive, and adaptable. By providing personalized fasting plans, convenient tracking tools, and expert insights, FastEasy strives to eliminate barriers and make the benefits of intermittent fasting available to all.
連絡先
Karaiskaki 13, 3032, Limassol, キプロス
- https://contact-us.welltech.com/fasteasy.html?source=trustpilot
- fasteasy.io
2.6
期待以下
3388件のレビュー
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
j'avais téléchargé l'application
j'avais téléchargé l'application, je ne m'en suis pas servi par contre j'ai été prélevé depuis plusieurs mois alors que j'ai demandé l'arrêt de cette prestation non effectuée.
N'ont rien voulu savoir
2024年9月11日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi there,
We're really sorry to hear you've had some problems with unexpected charges – we understand this is far from ideal.
We're commited to resolving the issue for you. Please drop us an email at robert.support@fasteasy.io with the subject line "TP review", so we can investigate things further.
Thanks for your understanding and patience.
– FastEasy Team
Que sean coherentes porque en la…
Que sean coherentes porque en la promoción no te dicen nada de la suscripción y terminan cobrando suscripción que no autorizas y las políticas de reembolso son para quda se con el dinero
2024年12月4日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello, Rommel!
I’m sorry that there has been some confusion with your plan's auto-renewal and payment – I appreciate how frustrating this must be.
Our subscriptions auto renew by default so that our users don't need to worry about manually updating their plans, but we appreciate that there was a misunderstanding here.
If there’s anything else we can help with, please reach out to our support team.
– FastEasy Team
il digiuno non fa per me
buongiorno,per cortesia vorrei sapere perchè continuate a prelevarmi i soldi dell'abbonamento,dal momento che ho fatto la disdetta quasi subito,perchè avevo capito che non faceva per me...
2024年12月10日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Marinella,
We're really sorry to hear you've had some problems with unexpected charges – we understand this is far from ideal.
We're commited to resolving the issue for you. Please drop us an email at robert.support@fasteasy.io with the subject line "TP review", so we can investigate things further.
Thanks for your understanding and patience.
– FastEasy Team
J'ai arrêté l'abonnement avant…
J'ai arrêté l'abonnement avant l'échéance. Or ils ont effectué le prélèvement. Ils ne veulent rien entendre sur un remboursement. La seule chose proposée est la gratuité pendant un an (moins les 3 mois payé à tort) alors que je ne souhaite pas en bénéficier. Une honte
2024年12月3日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Sophie,
Thank you for sharing your feedback with us. We’re sorry you’ve had a negative experience with your plan’s auto-renewal.
We take all feedback seriously and are constantly working to improve.
If there’s anything else we can help with, please reach out to our support team.
– FastEasy Team
Easy diary
Ease of tracking your food and drink, could need better calorie counting
2024年12月1日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Denise!
Thank you for your feedback – it means a lot. We appreciate your thoughts on the calorie counter.
We're always looking for ways to improve, and we'll take your suggestion to the team! If we can help with anything else, please reach out to us at robert.support@fasteasy.io with the subject line "TP review".
– FastEasy Team
Io sto pagando un servizio che non ho
Io sto pagando un servizio che non ho, non riesco ad accedere e vorrei sapere se queste informazioni si possono avere via mail, grazie
2024年12月4日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello, Anna!
Thank you for sharing your feedback – I’m sorry to hear that you’re having issues accessing the plan.
So we can get to the bottom of this, could you please provide us with more details by contacting us via robert.support@fasteasy.io with the subject line "TP review"?
Thanks for your patience with us.
– FastEasy Team
FastEasy: Intermittent Fasting からの回答
Hello, Manouschka!
Thank you so much for your positive feedback!
We're so happy to hear that you’re enjoying the app. If you have any questions as you continue, please don’t hesitate to reach out.
– FastEasy Team
Niente è andato come previsto app…
Niente è andato come previsto app inutile e succhiasoldi
2024年12月1日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hello, Anna!
Thank you for sharing your feedback. We always aim to improve and appreciate you sharing your thoughts. We've already sent you an email with a resolution. Please check your email inbox to find it. If you need any further help, please let us know.
– FastEasy Team
It’s an amazing website
It’s an amazing website . From all the other apps I’ve used to diet this is the only one I started with the right foot and continuing . Amazing follow up with every step
Of
The way . A lot of the recipes are just amazing .
2024年11月27日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Suzie,
Thank you so much for your feedback!
We’re thrilled to hear you're enjoying the app. We'd love to hear more about your experience and how we can make it even better for you.
Please share details about your experience by reaching out to me via email at robert.support@fasteasy.io with the subject line "TP review". I can't wait to hear from you!
– FastEasy Team
Unübersichtlich und überteuert
Die App ist unübersichtlich und deshalb habe ich statt einer wöchentlichen Probe ein Monatsabonnement für 38,95€ abgeschlossen. Ich habe dem App-Betreiber mitgeteilt, dass ich die App gar nicht genutzt habe, daraufhin wurde das Abo beendet, Geld bekommt man nicht zurück.
Dafür daß ich dort aufschreiben darf, was ich alles esse und trinke, ist die App überteuert.
Falls ich Features in meiner vermeintlichen Probewoche nicht angewandt haben sollte, dann weil ich sie nicht gefunden habe, was für die Unübersichtlichkeit spricht.
2024年11月27日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Claudia!
Thank you for taking the time to share your feedback with us. We're sorry to hear you had trouble with the app.
We always aim to make the app easier to use, and we’ll take your comments into account as we continue to improve it. If you have any questions or need any help, please feel free to reach out to our support team.
– FastEasy Team
Costumers should be treat differently
I received an offer for 20.85 CAD, but they set up an automatic payment of 53.45 CAD, even though I had signed for 30.99 CAD. This issue has been going back and forth via email and has yet to be resolved.
2024年11月25日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi!
Thank you for sharing your feedback with us. We’re sorry you’ve had a negative experience with your plan’s auto-renewal.
While we try to be as transparent as possible, we appreciate your feedback that the subscription information could be clearer, and we're actively working on addressing this with our product team.
If there’s anything else we can help with, please reach out to our support team.
– FastEasy Team
Absolute scam . FASTEASY
If I could give this a minus I would . Total rip off . I paid the required fee in euro and was asked to download the app , which doesn’t work . There are NO contact details for the company and I want my money back .
It’s a scam and I foolishly fell for it .
After finally downloading the app , it asks me all the same questions and wants me to pay a SECOND time .
Scam,scam scam . I’d be grateful if anyone has any email or contact details for these con artists . Fury doesn’t cover it
Oh and I took the customer service address from one of the replies they’ve made to another complainant , guess what ? It doesn’t exist ! Email not found .
Heartless company deserve to rot in hell for what they’ve done
2024年11月24日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi!
We've reached out to you via email from support@fasteasy.io to address your concerns.
Please check your inbox (and spam folder) for our response, so we can get things sorted for you as quickly as possible.
If you haven’t received our email or need further assistance, please let us know.
Thank you for your patience and understanding.
– FastEasy Team
mi sono state addebitate 30,99 sia il…
mi sono state addebitate 30,99 sia il mese di settembre che il mese di ottobre e novembre per un totale di 93 € senza che abbia mai sottoscritto o richiesto nulla. Chiedo che mi venga restituito il mal tolto indebitamente.
Silvia
2024年11月22日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Silvia,
We're really sorry to hear you've had some problems with unexpected charges – we understand this is far from ideal.
We're committed to resolving the issue for you. Please drop us an email at robert.support@fasteasy.io with the subject line "TP review", so we can investigate things further.
Thanks for your understanding and patience.
– FastEasy Team
Cosa che non è andato tutto solo l'addebito già da 4 mesi senza aver sottoscritto abbonamento
Cosa che non è andato tutto ! Voi mi avete preso 39,95 euro già da 4 mesi, io non ho mai sottoscritto nessun abbonamento, con voi Questa mattina ho fatto denuncia alla polizia postale, forse conviene a voi annullare questo fantomatico abbonamento e la restituzione del mal tolto fra altro la prova di truffa c'è perche io non ho mai ricevuto nulla solo l'addebito.
2024年11月20日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Orlando!
Thank you for taking the time to share your feedback with us.
We're really sorry to hear you've had some problems with unexpected charges. We take all your feedback on board, and we'd like to make things right.
We'll be sending you an email from support@fasteasy.io so that we can investigate the issue further – please keep an eye on your inbox and we'll get this sorted as soon as we can.
– FastEasy Team
I had a free trial
I had a free trial, then I decided it wasn't for me and I cancelled in good time and FASTEASY continue to take money off my card, behaving like they are doing me a favour by offering me a years free access to their app. I want my money back, I am a woman with needs and every penny counts. The have taken over a £125.00 from me, it's criminal behaviour. I have been a back and fourth with them and all Alex can quote is terms and conditions. The reviews shows me this is their pattern on how they treat people. I will never recommend this company to anyone. Something needs to be done about them. PEOPLE PLEASE BE AWARE OF THESE THIEVES! FASTEASY
2024年11月14日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Monica!
Thank you for sharing your feedback. We're sorry to hear that you've had such an experience. We truly appreciate your concerns and will take your feedback seriously as we work on improving. If you need further assistance, feel free to reach out to support.
– FastEasy Team
THEY SHOULD BE PROSECUTED!!!
The crooks behind this app are narcissistic and prey on people trying to improve their health. They rob you and somehow manage to decide it’s is the customer’s fault. They take your money from your account, even when you cancel, and claim that they are sorry for the confusion when you write a review about them. Do not be fooled!!! In the UK they take £26 then a whopping £67. Less in Europe (€16 then €39). Each country has a different pricing and not because of conversion. There is even different pricing within the UK. This Cyprus registered company somehow takes your money via Dubai. When you try to get your money back they lie and say they are sorry but under no circumstances will you get a penny back because they are calculated, ruthless thieves who need to be investigated and SHUT DOWN!! Then they claim that they are giving you the app for free when people just want their money back from the scammers. DON’T SIGN UP!! DON’T believe any lies from their responses to customer reviews! They are NOT sorry… There is NO “confusion”…No one asks them to auto renew even when you say NO!!! People can choose to forget to renew, it’s not the end of the world if they do! The robbers are NOT willing to negotiate EVER!!!They will keep your money they stole regardless!
2024年11月11日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, there!
I’m really sorry to hear about your experience. We've reached out to you via email from support@fasteasy.io to address your concerns.
Please check your inbox (and spam folder) for our response, so we can get things sorted for you as quickly as possible.
If you haven’t received our email or need further assistance, please let us know.
Thank you for your patience and understanding.
Kind regards,
FastEasy Team
I paid for a 3 month subscription £26 &…
I paid for a 3 month subscription £26 & didn't even use the app. I was notified of a pending subscription, so cancelled straight away when I realised they'd be taking another 3 months subscription at a massive £67. They proceeded to take the funds out of my account. Any other company I've dealt with would either stop payments or refund back to the account... NOT THIS COMPANY!!!!!! I made contact & they made out they were doing me a favour & allowing me to use the app 'for free'. Well it's not really free when you've charged nearly £90 for nothing! They point blank refuse to refund, referring to terms & conditions.
2024年11月13日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Jennifer!
I’m really sorry to hear about your experience. We've reached out to you via email from support@fasteasy.io to address your concerns.
Please check your inbox (and spam folder) for our response, so we can get things sorted for you as quickly as possible.
If you haven’t received our email or need further assistance, please let us know.
Thank you for your patience and understanding.
Kind regards,
FastEasy Team
Fraude, arnaque, méfiance
Application servant de minuterie et quelques recettes. Assez inutile. A l'annulation de l'abonnement, problèmes. Le Chat disparaît quand on parle annulation. Ensuite par mail, ils ne reconnaissent soi disant pas le mail. Et sur formulaire du site, à l'annulation ils confirment avec 36euros en plus de l'abonnement. Carte bloquée.
2024年11月13日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Josette.
We're really sorry you've been having trouble with payments. We take this situation seriously, and understand how frustrating unexpected charges can be.
We will contact you shortly from support@fasteasy.io, and our team will look into it for you.
Best regards,
FastEasy Team
It works well with good results
Can’t get the “steps” portion to work, but that really doesn’t matter. I’m dropping 1 or 2 lbs each day and it is not so intrusive that I can’t stick to it.
2024年11月11日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi,Robert!
Thank you so much for your kind words! We’re so happy to hear you're enjoying the app – your feedback truly makes our day. If you need any help, you can reach out to us at robert.support@fasteasy.io with the subject line "TP review".
Thanks for choosing us!
Kind regards,
FastEasy Team
38,95 € débité sans mon accord aucune…
38,95 € débité sans mon accord aucune possibilité de récupérer l’argent, faites attention
2024年8月2日
自発的なレビュー
FastEasy: Intermittent Fasting からの回答
Hi, Yvon!
Thank you for taking the time to share your feedback with us.
We're sorry to hear there was a misunderstanding with our payment terms and your plan's auto-renewal. We take all your feedback on board, and we'd like to make things right.
We'll be sending you an email from support@fast-easy.io so that we can investigate the issue further – please keep an eye on your inbox and we'll get this sorted as soon as we can.
Best regards,
FastEasy Team
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