Firebird UK レビュー 

This is a long overdue review, and only sprung to mind as we start heading into the cooler seasons again... hoping this winter proves to be a better boiler experience than our first three. The boiler itself caused us a lot of problems during our first three years in the house, so I can't honestly say my experience of the product has been perfect. However, Firebird UK's customer service has been very committed and thorough.

Matthew was incredibly helpful throughout, repeatedly arranging support and genuinely pushing to get the issue resolved. Kenny then carried out an upgrade to several key components last winter. Hopefully that's now fixed things for the long term.

I'm reserving judgement on the boiler and really hope there are no further issues, particularly once we are out of our warranty period, but I have nothing but praise for the way Firebird UK handled the situation. Thank you to Matthew, Kenny and the wider team.

I have been in my house for 4 years now. It has a Firebird Air Source Heat Pump. While I had never heard of the make my experience has been nothing but positive. It has had 2 annual services arranged directly with Firebird, with a 3rd one due at the end of October.
Firebird has tried to ensure that the same engineer (Brian) carries out each service. In previous years Brian has made minor tweaks to improve the efficiency of the Heat Pump. These were not asked for but Brian's adjustments has certainly added to the positive Firebird Heat Pump experience and improved an already efficient system.
I would recommend Firebird Heat Pump products and the great customer service and experience they provide.

We have a six year old boiler that had let us down badly a couple of times. I contacted Matthew and he arranged for Kenny to come and have a look. Kenny replaced several parts (that had been modified by Firebird compared to the originals) and went a long way to restoring our faith in the Firebird Boiler. Excellent service from both Matthew and Kenny!

We have just had over a years’s excellent performance with a new cooker/boiler. We had two minor issues which were dealt with quickly and efficiently … but it is not a Firebird. The Firebird which was installed by NJS ltd in Hull from the get go broke down, was repaired, broke down was repaired over and over again and we had to get rid of it before it was life expired. It pumped toxic fumes into the kitchen and the bedroom above and oily smuts over the kitchen work surface. This range was recommended by an NTS director, and in fact we went o his house to see his Firebird. With constant problems, we contacted the representative at Firebird UK who was as useful as a chocolate teapot.. Finally had to bite the bullet and get rid of it. Do not buy a Firebird anything! Absolute waste of money.

Both Martin and Brian have been super helpful with my external oil boiler. The new dual pump is a great idea and works really well. Can recommend ✔️

Fantastic experience with Firebird, friendly and competent engineer who maintained a professional attitude while making me, as a woman feel at ease and thoroughly informed throughout.

Had many issues with new oil boiler installed couple of years ago from day one. Once Firebird were contacted they helped rectify the problems and the customer service I received was excellent. Matthew went above and beyond always calling back promptly and really helpful and professional. Each time I have called the office I have received nothing but first class service everytime from all staff. Brian the engineer clearly was top of his field and gave us confidence that we had finally found someone who could sort out pressure issues. He was friendly, helpful, professional and extremely knowledgeable answering all our queries. I would not hesitate to recommend Firebird to anyone and Matthew and Brian are a credit to the company as service like this is very rare nowadays.

I had to call Firebird when our boiler service done locally went wrong.
Matthew in the service centre acted promptly, organised for Kenny to come out the next day on route to another job. Called me back on the morning to give an ETA. Great service.
Kenny is an absolute expert and his skill put things right. Also helpful was a clear explanation of the work he was doing to put things right.
Thank you to all at Firebird.

Recently contacted Firebird UK re a problem with our oil fired combi boiler as the original independent installer had let us down. Brilliant response from Matthew @ Firebird who put us in touch with a local and very experienced Engineer, stayed in contact to make sure the problem was resolved and covered the repair. Despite the installation issues experienced, Firebird as the equipment manufacturer have proved themselves customer focused, responsive and reputable.

I had a few problems I think the result of a poor fitter. Firebird worked with me tireless to rectify the problems I as having, countless visits and diagnosis, they were absolutely amazing and so persistent, never giving up. It was resolved and all the arts and labour taken care of under the guarantee. I can't recommend these boilers enough. They are so efficient - our bills are much lower than our neighbours on gas, even with the recent hike in oil prices. Great boilers, even better customer service.

In December 2014 my 20 year old Worcester developed a leak from the combustion chamber. As a plumber/engineer on the Isle of Wight, I'd installed many oil boilers and worked on countless others. Based on my experience, I chose NOT to install a familiar make of boiler.
I installed a Firebird 20kW heat only utility.
No experience of the brand, but the design seemed logical and straightforward to install.
As of today (04.05.2026), this boiler has been FAULTLESS. Never locked out...not once. The only part which has been replaced periodically is the nozzle. I've even forgotten to service it a couple of times ("The cobbler's children go unshod")... when I did remove the baffles I questioned why I was cleaning something which was burning so cleanly!
How would I improve my boiler? Anti-cycling delay probably (but the new ones have this); but this is more a function of good system design.
I am currently installing a 12/20kW heat only utility driving UFH and an unvented cylinder for a customer. New Elco burner, which is an improvement over the Riello model (hardly seems possible if mine is anything to go by!).
As an aside, Mathew in Customer Service has been tremendously helpful when I required flue add-ons. Kenny in technical provided a good sounding board when I discussed the challenge of ensuring higher return temperatures from an UFH circuit.
Good boilers.
Good people.

ADC Plumbing and Heating.

I’ve had no hot water or heating for the last month whilst trying to sort out a repair or replacement boiler. I have a disabled husband so you can imagine how difficult having no boiler is. I’ve been let down, messed about and the truth has been a bit thin on the ground at times. I’ve been in literal tears today and I’m fairly robust but this is how it’s pushed me. In desperation I phoned firebird uk directly and spoke to an amazing man called Matthew, within an hour he’d got Kenny out to me and he sorted it. Simple, no drama, just sorted it. I’ve been in tears again from the relief. I know this sounds rather dramatic but when you don’t have basic services you rely on to live….Thank you Matthew and Kenny you absolute legends! I’m now going to have a long hot shower

Would like to say a huge thankyou to Brian on the technical team…a huge help this morning regarding an oil boiler I’d been trying to “revive”… Also a thanks to anybody who was involved in supplying me with various part numbers this week

Great service all round!

Luke (Acoll heating and plumbing)

I rang Firebird and spoke to Matthew on the phone about our Firebird boiler that was newly installed last August. We were having a problem with an oil smell coming from it when it was automatically switching off during cool down period. Matthew sent an engineer out immediately the next working day the following week. Top service from the company and Kenny the Engineer who sorted the issue out. Fantastic service and highly recommend this company for excellent customer service after care and their boiler make. Thank you so much.

We've had our Firebird boiler for 6 yrs & within that time We've had about 5 leaks, our heating engineer who fitted it came out to try & sort it but then seemed to wash his hands on it & didn't keep up the servicing on it so the warranty became Void, Then I came across an engineer called Brian Clayton who was an actual Firebird engineer, he came out quickly to fix it & all was good, but then a year later another leak appeared, each time we had a leak it would drip on the pump & then that would stop working too. This time Brian spoke to his manager at Firebird & between them agreed to supply a conversion kit with 2 pumps free of charge,(worth £600) all I had to pay was the labour charge which I was more than happy with.
Thankyou Firebird & Brian for your outstanding service, it's very much appreciated.

I made a plea for help on Monday about my old broken boiler , only hoping to receive some assistance, or general advice , but what I got was above and beyond any customer service I’ve ever experienced before. On Wednesday an extremely helpful, lovely , hugely experienced engineer was on my doorstep. I live in Shropshire, the engineer travelled up from Devon ! After hours of grappling with the boiler he won and we were back up and running with heating and hot water . I know the engineer -Kenny did more work on this than expected and I was so grateful , I did have to hug him .what Kenny , Gary and Matthew didn’t know is I have primary progressive MS and a working boiler is essential for me and my health. So for them to rally and do what they did regardless of knowing about any health issues is just fantastic. Wish I could give 10 stars , I would if I could . I can’t recommend any more highly, if you get this team then you’re in safe hands . Thank you so much your hero’s in this house .

We have had repeated problems with our boiler. Under warranty firebird replaced a large number of parts. Our latest breakdown occurred 3 weeks out of warranty. Firebird sent a great guy (Kenny) who has rebuilt our boiler to the latest spec without charge.
Great customer service. Thanks

I would thoroughly recommend Firebird. They not only offer a fantastic range of heating systems, but also their team of engineers are top class - nothing is too much trouble and everyone from sales, to service management to maintenance certainly go that extra mile to please their customers.

First time I’ve contacted Firebird and I would definitely do so again in a heart beat. A hiccup at the beginning with a local engineer but Matt sorted things for me by sending engineer Kenny. He was the best and my boiler was up and running again within 30 mins. Kenny travelled 3 hours to get to me, I’m just sorry I didn’t have any tea!!, just coffee. Matt was great over the phone each time I spoke to him and Kenny was friendly and got on with his job. Thank you both so much for your service and if I need you again I will have some tea waiting for you.

I have a Firebird oil boiler, into it's 4th year of warranty. I have experienced ongoing issues with it for 4 months, each time I spoke with Matthew he quickly sent out a local engineer to correct the problem. Although the local engineer got the boiler working again for a couple of months it stopped working altogether this month on a Sunday again, I messaged Matthew not expecting a response until the Monday, but on Sunday evening Matthew called me to advise that he would deal with it straight away the following morning. I thought this was great customer service especially ringing out of hours.

On the Monday Matthew rang to say his engineer would be travelling from Plymouth to me to repair my boiler on Tuesday.

Tuesday the engineer Kenny travelled from Plymouth to Kent to repair my boiler he was very experienced and friendly to deal with on all counts and got my boiler repaired and working correctly.

Matthew and Kenny have been second to none helping me. Kenny definitely knows how to detect Firebird boiler issues that some oil boiler engineers cannot

Many Thanks