Firebird UK レビュー 

I would Highly recommend Firebird they gave us excellent customer service from start to finish. The engineer was very helpful, knowledgeable, and super efficient. Their customer service department and aftercare was also very supportive.

I had installed a firebird envirogreen oil boiler in 2021, to date I have not had a winter without issues and call outs, it’s been a nightmare. Last November the expansion tank failed and needed replacement, today diverter dropped off inside boiler so no heating or hot water again!! It’s not even 5 years old and needs constant parts and is Completely unreliable. In a house with vulnerable members it’s not acceptable. I have decided to confine it to the scrap heap where it belongs and replace it hopefully with a more reliable boiler. I can’t face another winter with it.
I did speak with Matthew and had emailed him also last year. I expressed my thoughts and so did he during January 2026. He was to speak with the management team last week and revert back to me. Alas I await any satisfaction or response ,but the matter will persist until this is achieved, so I will await to hear from him , assuming this will be very shortly. If I don’t get, then your Trustpilot response is only to give an impression to others you care when in fact nothing is actually dealt with, we will see, I will keep this post updated. I hope for something positive but let’s see!

Customer service first class.Always willing to help and resolve any problems

Having worked in the industry for over 40 years, I have found their customer service and technical help one of the best. All top people.

I have always found firebird easy to deal with and install, with great customer service and support.

Excellent customer service, good warranty engineer, great warranty,great product best combi available.
Great all round company.

This company never let us down. Always had great customer service and would highly recommend them.

I had a problem with my boiler, and Firebird dealt with it quickly and efficiently. The customer service department were friendly, very helpful and professional
Thank You....

We have a Firebird boiler, into it's 4th year of warranty. When we have experienced issues with it customer services have quickly sent out their local engineer to correct the problem. Experienced and friendly to deal with on all counts. Matthew and Brian have been second to none helping us out. They definitely know how to detect Firebird boiler issues that some oil boiler engineers cannot.
Many thanks.

Our fuel pump broke over Christmas. A quick call to Firebird and they arranged a new pump to be sent immediately. Really fast and efficient customer service.

Having had our Firebird boiler for some time, we contacted their Customer Service, when things went wrong, knowing that its warranty had expired, just to receive some help. We were delighted that they have agreed to supply the parts for free. A weight of our minds, as pensioner’s. Many thanks for your help Matthew.
Merry Christmas to Matthew and the Firebird team
Colin

This is Firebird Ireland. We got a firebird condenser boiler c35 in August 2019 recommended by a local firebird heating engineer who said oh 20 yrs at least out of itand gave us the firebird boiler passport and then disappeared. So we got a local heating engineer to service every August. It got a bit stinky in 2023 and despite 3 callouts we couldn't find the problem. So then in November 2023 to January 2024 my immersion tank leaked at the top and my bathtap split. The failsafes on the boiler despite having 2 had failed leading to the water overheating. We replaced both and taps and pipes. Then in May 2025 water in the heating system started to go down. We spent thousands with the find a leak underfloor people, getting the waterline rerun to the boiler manifold as they thought there were 2 joins underground. Having radiators cleaned out by magnets. Finally the engineer said even though there is no outward sign of a leak on the sealed boiler there must be a crack inside the unit as when he pressurised the water to the boiler unit it decreased gradually and also the awful smell went too. I rang Firebird Ireland and although the problem started in 2023 we were not covered by 5 yr sealed unit cover as we didn't report it .He also said he thought the firebird installer never put the inhibitor into the heating water supply which lead to all these problems but that would not affect the failsafe surely?. So now we have to replace it at Christmas after paying €2600 in 2019. We will go back to Grants boilers which never gave us a problem before and we have been quoted €2000 including install and equipment and has a local guy who has 15 yrs servicing Grants.

Good boiler, easy to install

Fantastic as always

If Carlsberg made scrap oil boilers with crap burners they would be called Firebird… pure and utter junk!!!!

We have had a Firebird boiler for 7 years, having had the brand highly recommended to us. We have had to learn how to work with this boiler and manage it during this period, and there have been a few challenges which have always been fixed without issue often with just a call to Firebirds technical team for guidance. Recently we had a bigger failure with the pump needing replacement, which then led onto further visits and parts being replaced by our local heating company who still couldn't resolve the issue. When Matthew at Firebird became aware of our issue and my frustration with the repair saga that was unfolding, he immediately phoned me directly and offered to send the Firebird Senior engineer Kenny the next day. Kenny arrived on time, and immediately gave me confidence that these were great boilers and he would resolve the problem as well as checking the whole boiler and flue over whilst he was here to ensure everything was set up correctly. He was at all times professional, talked to us as to what he was doing and was very reassuring as he could tell I was not happy with the overall situation. Kenny did find the problem which was down to faulty workmanship from our local engineers first repair. The support and customer service I received from both Matthew and Kenny was exemplary, and I greatly appreciated Matthew volunteering without me asking that Kenny's time and any parts used would be covered by Firebird to ensure things were resolved and I was happy. The care and consideration they both showed, and concern that I was not happy with the boiler went a long way in restoring my confidence with Firebird. A big thank you to both of them for their service which marks Firebird out from other manufacturers.

We have been working along side Firebird for a number of years and have only ever received impeccable service. Their boilers are efficient, reliable and are always our first choice to install. Their customer service is also second to none and they come with our highest recommendation.

We were having some issues with our boiler and I thought it would be useful to see if the manufacturer could help. I went to their website & left a brief description of what was happening and asked if they could help. I received a reply from Matthew, the Customer Service Manager, the very next morning.

Through all our conversations, he kept a keen interest in what was happening and close contact with the engineers involved in making repairs. He made us feel comfortable the issue would be resolved & no problem was too great.

The matter was resolved in a very timely manner with his assistance. Given this level of support, I will certainly be purchasing any future boilers from Firebird!

Excellent, friendly service. Had a breakdown caused by poor installation and Matt @ Firebird in Plymouth was very helpful in getting the situation resolved.