Firebird UK レビュー 

My guarantee was just out but had two breakdowns. One last year in guarantee which was sorted super quick.
This time out of guarantee but contacted Mr Cook from Firebird as thought to breakdown again appeared a faulty part. Mr Cook agreed to supply both parts free of charge for my engineer to fit
Very happy and most satisfied

Phoned Firebird as I have had a few issues with my boiler talked to a young gentleman called Mathew who was supper efficient and he talked to my boiler engineer and the part was delivered next day. Thank you

Brilliant Service !

We had problems with our boiler years after it had been installed. My Local plumber reached out to Fire Bird and within a day they were here and replaced most of the internal pipe work and got it running like new again.

Thanks Fire Bird

Installed a envirogreen kitchen and owner very happy with how efficient and quite compared to there old 30year boiler.

Excellent service from Firebird as always.
Thanks Brett for getting us up and running so quickly!

I've had the boiler in for 4 years, it has broken down approximately 10 times. I have become friendly with the service engineer because he is here so often fixing the boiler. I have got so frustrated that I have asked Firebird for a refund so I can buy another type of boiler. Home heating is important as I'm a 70+ pensioner with severe health issues.

Had some issues with our oil boiler cutting out . Contacted Matthew at customer services Plymouth . The service was excellent and with help and advice everything is now working as it should , very pleased.

Great boilers well built

Firebird fitter called and put our boiler right after 6 years of misery with it .He found the problem in minutes (our heating engineer spent years trying to find out what was wrong and couldn't) your man has fixed it so i now have lovely hot water and radiators.The problem was the man who put it in !! it wasn't correctly done so now i'm really happy. Thanks Firebird and the man you sent was lovely

Seamless process, great product! Always!

What a brilliant team. Had had problems with my boiler
Which my plumber who fitted it could not solve.

Went through to Matt in customer services who arranged for there Technical Engineer to come out late on Friday afternoon. What a lovely guy. Absolutely new the insides and out of the boiler. He spent 2 1/2 hours taking it apart and completely rebuilding it properly. Can’t recommend them enough.

Great product, installer friendly.

It started with a Firebird boiler jetting a stream of water flooding a garage. Firebird's response to this was brilliant. Immediate, friendly, helpful telephone response from Matt resulted in local engineers arriving to identify the problem the same evening. Within 48 hrs he had organised their own engineers to be at my property the next day as well as a new boiler delivery. Within 4 days I had a new system up and running - all under warranty!

As a Heating Engineer based in North Northumberland, we install, service and maintain Firebird Boilers. When Firebird boilers are fitted and maintained by a reputable proficient engineer they are one of the best boiler manufacturers on the market. They offer a good range of boiler types to suit property needs and have high efficiency ratings, great for reducing costs. They also offer outstanding customer service, their warranty department are second to none.

Awesome customer service from Mathew and Engineer Brian. I had probs with my boiler for a good year, using a local engineer who could not get to the route of the problem. Went straight to Firebird who sent someone out in the next day. Matt was in contact all the time, 1000% the best customer service. Brian spent five hours out in the rain and refused to give up until we were up and running in time for Christmas. A million thanks to the firebird team, you were awesome

It’s a fact of life that problems can develop with things you purchase and that’s what happened with a Firebird boiler I had bought. The important thing is how the problem is fixed. My recent experience with Firebird relates to a replacement boiler they supplied and fitted last October, this replaced one they had previously installed but had developed a problem. A few days ago during the cold snap my hot water stopped working, I explained the problem to Firebird and they thought it may be a programmer issue which would not have been covered by the warranty. I believed it was an issue with the boiler but although they doubted this they sent out an engineer the next day. He quickly confirmed the boiler to be ok and it was the programmer that was the problem. I realised that the misdiagnosis was my fault and offered to pay for the call out. Their Customer Services Manager who I have dealt with over the previous issues waived the charge as he appreciated the issues we had had in the past. As I said problems happen but it’s how you fix them that’s important. I am sure that they would not always be prepared to waive the charge for a misdiagnosis by the customer but Firebirds Customer Services Manger has restored my confidence in them after how he handled the replacement boiler and subsequent problem and we look forward to now having many years of use from our Firebird boiler.

Can always say i get a great repsonse from Firebird and the after care is top class. Cant ask for anything else.

Great customer service from Matthew at Firebird. Our boiler broke down between Christmas and New Year. Matthew picked up and responded to my voicemail even though the company was closed until 2nd January, ascertained what was needed and promised to get the part shipped to me for next day AM delivery as soon as the company opened on the 2nd. Very grateful and couldn’t have asked for better service