FixAuto provided an excellent service from start to finish. The repair on my car was completed swiftly, and I was kept fully informed throughout the entire process. The team handled everything with no... もっと見る
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Right through from first contact to return of my well repaired vehicle, I could not have asked for better service. I was kept informed all the way through, thank you. All the staff at Fix-Auto who I i... もっと見る
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We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... もっと見る
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Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... もっと見る
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企業情報
Fix Auto UK - Fix Auto Matlock について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, 英国
- 01629 582980
4.8
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly, professional service and great work.
The entire process of getting the car booked in, processed, courtesy car arranged was friendly, efficient and professional. The actual body repair work was mint too! Would recommend and would be happy to use Matlock again.
2025年8月19日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for taking the time to leave us a lovely review
We're happy to hear that the booking, processing, and courtesy car arrangement met your expectations with our team's friendly, efficient, and professional service. We're also glad you are pleased with the body repair work. Thank you for your recommendation!
From all at Fix Auto Matlock
slow service
Vehicle was legal and safe to drive , just looked a mess . Auto Fix was advised this but still collected
the vehicle any way. we then had an extremely lengthy
wait for the required parts to be obtained, further wait after that for vehicle to be repaired. we were given replacement vehicle by insurer but NOT the same as our vehicle.
Vehicle returned and side door where repair had been made would not open. We refused Vehicle
as repair not satisfactory.Auto fix asked us to accept the repair and they would arrange for it to be looked at at another time, we reused.
vehicle was taken back and door fixed, vehicle returned the same day repaired.
we were told on the phone that the door had a piece of metal stuck in it, which was stopping it opening.
The OLDER DRIVER OF THE TWO WHO THEN RETURNED THE VAN SAID THERE WAS NOTHING WRONG WITH THE DOOR "YOU JUST DON'T KNOW
HOW TO OPEN IT"
The younger man said that was incorrect there had been a piece of metal jamming the door.
not a satisfactory experience.
also we were requested twice to review the completed work before they had finished the work
repair seems to be OK
2025年8月6日
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you for taking the time to leave feedback on your recent repair. I am sorry if you feel that we did match your expectations on this occasion.
The process for mobile vehicles is to obtain images whilst you are still using the vehicle and carry out an estimate and order parts from the images received. Once the vehicle comes on site we inspect the vehicle and re-estimate in case anything was not seen from the images, unfortunately on this occasion another part was needed which then went onto a backorder we kept you up to date with the delays and if you had wanted the vehicle back we could have arranged this
The hire car you received was from the third party insurance and not Fix Auto Matlock and we have no control over what vehicle is supplied.
When we delivered the vehicle there was found to be an issue with the door not opening when the vehicle went through quality checks on site the door was opening and closing with no issues once there was found to be an problem on delivery we offered to have the vehicle returned straight away we only gave you the option of rebooking encase you needed to use your vehicle I am sorry if this was not communicated correctly
Your vehicle was returned to our workshop who initially thought there may have been an issue with the keys locking system but on inspection there was found to be a small piece of metal jamming the mechanism this was rectified and the vehicle was returned back to you
Our older driver was just trying to explain that the keys had been checked and the sequence of button's for opening and closing were correct ,again i am sorry if this was miscommunicated
The Trust Pilot review is sent automatically once the repairs are complete in the workshop.
I am sorry we had to have the vehicle back and for any miscommunication between ourselves or the drivers.
If you have any further issues or would like to discuss this further please contact me directly on 01629 582980
Kind Regards
Kerri Harris
Customer Services
Great Service!
From the start of my vehicle repair, where my car was picked up by a representative, to having it delivered back to my home address, fantastic service.
Great communications and incredibly rapid turn around. Repairs carried out to a high standard.
Many thanks
2025年8月11日
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
We appreciate your positive feedback! We're happy to hear that you received fantastic service from vehicle pick-up to delivery. It's great to know you were pleased with our communications and the rapid turnaround, and that the repairs met a high standard.
Kind Regards
All at Fix Auto Matlock
Great service
The service i received was excellent. Lots of communication from the friendly team throughout the process and the repair to my vehicle's bodywork was top quality.
2025年7月18日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
We appreciate your positive feedback and are so glad to hear you received excellent service. It's great to know that you were happy with the communication from our friendly team and the repair work.
Kind Regards
All at Fix Auto Matlock
Polite and courteous service
Polite and courteous service. I was kept up to date on progress and they did a great job on the panel repair.
2025年7月10日
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you so much for taking the time to leave us a 5Star review.
We are glad to hear our staff was polite and courteous and kept you up to date and our Technicians have done a great job on the panels.
Kind Regards
All at Fix Auto Matlock :)
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for taking the time to leave us a review.
Unfortunately our premises are out of the town, but we do offer a free collection and return service as to not inconvenience customers
We are sorry you found our service average and if you have any issues with the repair or any feedback on how we could improve please don't hesitate to email me directly at
kerriharris@fixauto.co.uk
Kind Regards
Fix Auto Matlock
very friendly staff who kept me you…
very friendly staff who kept me you informed all the through the time my car was with them. They made a very good job of the repairs as well
2025年6月13日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon Christopher,
We appreciate your 5-star review and are delighted to hear that you found our staff friendly and that you were kept informed. We're also glad you were happy with the repair work.
From all the team @ FIix Auto Matlock
Excellent Repars
Fix Auto Matlock carried out repairs to our vehicle as a contractor to Admiral Insurance.
The repairs were completed quickly and to a high standard.
Regular (twice a week) progress reports were provided.
All staff were very professional, friendly and approachable.
Highly recommended
2025年6月13日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
We're happy to hear that the repairs to your vehicle were completed quickly and to a high standard. We appreciate your positive feedback regarding the regular updates and the professionalism of our staff. Thank you for recommending us!
From All at Fix Auto Matlock
Highly recommend
Lovely people to deal with
Kerry and Becky are very friendly and great at keeping you up to date
My car was fixed within a couple of days. The end result is excellent.
The whole process was easy with no fuss. Mine was an insurance claim but I wouldn't hesitate to use them if I needed any repairs in the future
2025年6月13日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
We appreciate your positive feedback! We're happy to hear that you found our team friendly and that we kept you informed throughout the repair process. We're glad your car was fixed quickly and to a high standard, and that the insurance claim was straightforward.
Kind Regards
From All at Fix Auto Matlock
Fix Auto straightforward, friendly and efficient.
Fix Auto made our repair experience straightforward. The staff were cheerful, friendly and helpful. This includes everyone we had contact with: reception staff over the phone and those who arrived in person to collect the car and then to return it to us. The car had been hit whilst parked. The rear fog light was broken and the bumper scraped. It was as good as new when fixed. It was returned to us in less than a week.
2025年6月5日
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon,
We're happy to hear that your repair experience was straightforward. It's great to know our staff were cheerful and helpful throughout the process, and that your car was returned in excellent condition and in a timely manner. Thank you for your positive feedback!
Many thanks,
From all the team @ Fix Auto Matlock
Left with flat battery and took no responsibility
Repair fixed perfectly. Unfortunately my car came back with a completely flat battery, leaving me without a car at last minute and having to buy a new one. They accepted no responsibility for it, just feel let down and left on my own to sort it. They Unfortunately didn't want to know.
2025年5月29日
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for taking the time to leave us a review
I'm sorry we did not meet your expectations on this occasion
With regards to the issue with the battery the repairs to your vehicle was for a minor repair to your front bumper and did not impact the battery.
We carry out rigorous Quality Checks as part of the repair process which were passed and the vehicle was delivered back to you without any starting issues. We delivered the vehicle back to you on a Friday and you rang to advise of the issue on the Tuesday, if the vehicle had not been driven for a few days this may have caused the problem.
Unfortunately battery issues can arise at any time
On this occasion we don't feel the 1star review is fair especially as you state the repairs we carried out were perfect.
We are sorry you felt let down and this was not our intention but we would not be able to replace the battery under the insurance if it is not accident related.
Kind Regards
Kerri Harris
Fix Auto Customer Care Team leader
Amazing service from Lant Lane would…
Amazing service from Lant Lane would highly recommend. The repair was swapped to these after a bad experience with a company at Mansfield and I am extremely glad I swapped.
The staff at Lant Lane was professional and polite and the repair was done promptly and to a high standard. Special thank you to the estimator Stewart and Becky at customer services.
2025年6月3日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning,
We appreciate your kind words and are so glad to hear about your positive experience. We're happy that our team was professional and polite, and that the repair was completed promptly and to a high standard. Thank you for recommending our services!
Many thanks, from all the team @ Fix Auto Matlock
Exceeded Expectations
I was involved in an RTA and my insurance company allocated the repair to be done by Fix Auto Matlock. This was repaired very quickly and the car was both collected and returned to me, which I was not expecting and was extremely grateful for. When the car was returned it seemed to have an ongoing problem, which was caused by the RTA. Fix Auto Matlock were extremely quick to rectify it and the problem is hopefully dealt with, never to return. Their service and communication exceeded my expectations and I am most grateful to them all. Thank you
2025年6月2日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning,
We're happy to hear that the repair was completed quickly and that you appreciated the collection and return of your car. We're also glad we could rectify the ongoing issue caused by the RTA. Thank you for your positive feedback regarding our service and communication; we appreciate it.
Many thanks, from all the team @ Fiix Auto Matlock
Thank you Fix Autos
Thank you Fix Autos! Really pleased with the work carried out! Lovely Staff! Kept updated throughout repair! Would highly recommend! Thank you Fix Autos.
2025年5月23日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for taking the time to leave us a review
We are so happy to hear you were pleased with the repairs and our staff was lovely and kept you up to date.
Kind Regards
All at Fix Auto Matlock
Excellent service from start to finish…
Excellent service from start to finish - I was kept up to date with all the progression of my car. The whole process was smooth from beginning to end.
2025年5月14日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for leaving us a lovely review.
We are so happy to hear you received an excellent service and the whole process went smoothly.
Kind Regards
Fix Auto Matlock
Body work repair
Body work repair
From first contact to job completion the whole experience was great I was supplied with a quality loan car kept up to date on the progress and the finished job looked great very happy
2025年5月6日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you for taking the time to leave us a 5star Review
We are happy to hear that your experience was great from start to finish and the repairs were great.
Kind Regards
From Fix Auto Matlock
Very good experience all round, excellent service
Very friendly, helpful and polite staff - easy to communicate with, reception staff and drivers alike. I felt extremely well looked after and my car looks great - valeted too which was a lovely surprise.
Thank you 🙏🏻
2025年5月14日
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you for leaving us a 5star review.
We are so glad you found our staff friendly and helpful and that you was looked after.
I will pass your lovely comments on to all involved.
Kind Regards
Fix Auto Matlock
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you so much for taking the time to leave us a 5star Review.
We are so pleased to hear that our customer Service staff were amazing :)
We have passed your kind words onto all involved.
Kind Regards
Fix Auto Matlock
Fix Auto fixed my Ducato
The whole experience at Fix Auto Matlock was excellent.
All the staff I had contact with were professional, courteous, reassuring and knowledgeable. The body shop technician(s) have repaired the damage to my camper so well you wouldn’t know I had driven like a crash test dummy.
Schedule wise it was pretty much on time - so absolutely no complaints from me.
2025年5月8日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for leaving us such a positive review.
We are happy to hear that all the staff were professional and our technicians have carried out a great repair.
We will pass your comments onto our Workshop who will be thrilled with this review.
Kind Regards
All at Fix Auto Matlock :)
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for taking the time to leave us a 5star review.
We are so glad to hear we gave a great service.
Thank you so much
From all at Fix Auto Matlock
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