I had a really disappointing experience with Fragrance Revolution Boutique. What should have been a simple sample order turned into a frustrating series of problems. Their payment system didn't... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I had a really disappointing experience with Fragrance Revolution Boutique. What should have been a simple sample order turned into a frustrating series of problems. Their payment system didn't... もっと見る
企業が回答しました
I have ordered from this shop more than 10 times now 😧From what I understand , they have a lot of orders and are still a relatively small team , so I think it’s important to be realistic about proces... もっと見る
企業が回答しました
I have ordered multiple times from fragrance revolution boutique and this is the first time ive had any problems. Olha from FRB eventually got in touch via message and email and have been nothing but... もっと見る
Nasty chemical concoction- in no way resembles the intended perfume sample - this went down the toilet. Clearly a total scam & am gutted I & no doubt many others fell for it. How can a website selling... もっと見る
Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience
128 City Road, EC1V 2NX, London, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 19%に回答しています
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I regret no coming here to see the reviews before buying the samples from this company, I ordered 3 weeks ago , sent several emails and no respond whatsoever, at this point I am certain is a scam lost my money . DONT BUY FROM THIS COMPANY , SAVE YOUR MONEY AND STRESS.
SCAM, never send any product, just take your money and that's all.
EDIT: Alright, I wouldn’t feel right with myself if I didn’t leave a review based on the actual facts. I waited for the perfume for a month, but to my surprise, it did arrive — nicely packaged and everything was fine. So, perhaps they don’t respond to emails or are difficult to contact, but the product was delivered. Thank you.
Great sections of perfume. Quick delivery. Absolutely brilliant customer service. Happy customer.
Awful website, AVOID. I ordered a bottle of perfume which took several weeks to arrive, I sent them 5 emails, and tried to contact them via their live chat, to try to chase up my order as it was a birthday gift, they ignored all my messages and I received no dispatch email or tracking. I was surprised when the parcel finally arrived, as I assumed it was a total scam, however, the spray bottle the perfume came in doesn’t work, so I can’t actually get anything out of the bottle. I won’t bother contacting them to try to organise a return as they will obviously ignore that as well. Total waste of money and time. Absolutely awful company, avoid at all costs.
Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the company owner?! Anyway Came on here to look at previous reviews and thought the worst but….. having hatched plans to do a card chargeback and contact company owners through companies house because the lack of communication (which is atrocious) .. I finally got my samples today. So bear with, put up with the lack of communication,( not that anyone should really ) shocking customer service but they will eventually arrive. Not ideal, but not a scam.
Happy customer! I have received my order within 3 weeks, my order arrived with the gift. Will definitely buy again! I think they are very overwhelmed with the orders but short on staff hence long delivery time. Definitely need to work on customer service. But not scammers definitely valid company.
Steer clear of this scam; they take your money and don't send anything.
Ordered from them in August. Still hadn't received anything in October. Any contact with them when ignored. To me this is a scam that should be avoided
Avoid this company if you dont want to lose your money.
I wished I had checked Trust Pilot before placing my order.
Now having to raise a case with my payment card to see if theres anything they can do.
If I could give zero stars I would.
****Edit to this review the item did eventually turn up and I imediately raised it with the company that the smell and colour did not look like or smell like a sample of perfume received direct from Chanel.
I asked Fragrance Revolution Boutique to please allow me to return the item..told "no" they dont allow returns?
My bank has not accepted the charge back originally raised as non receipt as they did eventually arrive but I have now updated to goods not as described.
Wish I had checked Trust Pilot before I placed my order in first place.
By the way the company is very responsive to charge back and emails were flying from them!
They were not very polite and at one point accused me of being"a dishonest customer"!
Whatever happened to customer service?
Please take my advice and stay well clear of this company.
As everyone else is saying, they're a bunch of rip off merchants. DO NOT order from this website. 'Mia' and whoever else is behind this website are scumbags. Lesson learnt.
I wish I checked the reviews before ordering, please avoid. Order never received. Absolute scam and I'll escalate this with the National Cyber Security Centre to take their website down. Absolutely disgusting. Fraudulent website like this will be taken down.
The company is a scam. Money £112 taken and goods not received.
I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no response. Kicking myself, as l usually check Trust Pilot and other reviews. I do not recommend this business at all.
Will be getting money back via bank …total scam
Total scam, really annoyed with myself I didn't check the reviews first.
No response to any emails, webforms, the phone number does not exist. For context, order accepted and payment taken back in August, case now raised with my card provider
3 weeks in and still no order, £115 out of pocket. Don’t reply to emails so looks like Ive been scammed. Wish I seen all these reviews
Ordered 2 samples on impulse and then read all the bad reviews. Within 10 minutes contacted them via 3 contact channels to cancel order. I have received no acknowledgment of my messages and money taken from my bank account. 2 weeks later & no products or info. Avoid this company. I fear I’ve been scammed like so many others.
Placed an order 15 days ago. Still not received it, despite paying for next day delivery. They have ignored all forms of contact and still haven’t sent me an update on the order. Scammers.
No contact and no product, please don’t use them £80 for my purchase and no product, please please please stay away!!!!!!!!!
placed an order two weeks ago , no response no confirmation , phoned several times/emails and no response. i would stay well clear of this company .......
£181.00 down
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