I had a really disappointing experience with Fragrance Revolution Boutique. What should have been a simple sample order turned into a frustrating series of problems. Their payment system didn't... もっと見る
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I had a really disappointing experience with Fragrance Revolution Boutique. What should have been a simple sample order turned into a frustrating series of problems. Their payment system didn't... もっと見る
企業が回答しました
I have ordered from this shop more than 10 times now 😧From what I understand , they have a lot of orders and are still a relatively small team , so I think it’s important to be realistic about proces... もっと見る
企業が回答しました
I have ordered multiple times from fragrance revolution boutique and this is the first time ive had any problems. Olha from FRB eventually got in touch via message and email and have been nothing but... もっと見る
Nasty chemical concoction- in no way resembles the intended perfume sample - this went down the toilet. Clearly a total scam & am gutted I & no doubt many others fell for it. How can a website selling... もっと見る
Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience
128 City Road, EC1V 2NX, London, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 19%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Avoid. Just read reviews after not receiving my order. No reply to messages about the order. Going to ring my bank and see if I can get my money back. So annoying as top of Googles list. ScAMMERS
Please do not buy from this fake company they took my £70 for a perfume and it didn’t arrive and they ignored all my emails I reported them to my bank and my bank said they are a fraud company who takes peoples money
BEWARE!! I made a big mistake by not reading reviews before I ordered perfume from this rogue outfit.
After waiting 3 weeks I at last got a reply from “Customer service” saying it had been ‘send’ (sic). I have asked for a refund but everything’s gone quiet. I’m resigned to having had £70 stolen from me by these crooks.
Perfume took an age to be delivered and when it did it was a fake, fragrance lasts 10 minutes
I can confirm that this website is not a scam. It took a long time 3-4 weeks to receive my order with no updates and no confirmation from the shop. Their customer service needs improvement but this is a small business struggling to keep up with the number of orders they receive ( as I was told via email). The perfume samples I've received are wonderful and I will order again. Ordering small samples are such a great way of trying new perfumes but this shop needs to improve on their customer service skills!
Spent £30 on perfume, received no confirmation of purchase (but the money left my bank) then received nothing. Still waiting 3 weeks later. Emailed them but no response. I am going to pursue small claims court and complain to companies house.
Awful experience. If only I had visit trust pilot before ordering from them!
I ordered two Santa Maria Novella perfumes both of which were completely different to the perfumes ordered. They weren’t even Santa Maria Novella. I politely emailed giving them a chance to correct the issue however no response received. I tried again, including a contact through the online form, both with no luck. Companies like this should be shut down as they’re a total scam.
Fragrance revolution boutique is a SCAM
Don’t buy anything from them online Because I bought 3 perfumes and I never received my order and they don’t have contact details as well . There is email but they don’t answer I bought three fragrance perfume and it’s been 20 days didn’t receive any one yet when ask they keep saying you order was send but they lie . It’s a Big SCAM ….. don’t buy anything
Ordered some Fragrance over two weeks ago and still waiting. No response from multiple emails sent requesting an update and now refund. Really poor service
Aftershave is fake, smell lasts about 10 minutes complete waste of money and time
It’s a scam website, take your money and do not send the product.
Don’t believe the 5 star reviews, they are all part of the scam
I paid £120 for a 30ml perfume and it arrived in a non-original bottle... with no guarantee that it is original... don't spend your money in this shop
Non responsive customer service.
I paid £70 for some aftershave. Initially had response that item was out of stock. Then got notification was going to be sent out to me. But waited 10 days and nothing.
A further 3 emails sent out and no response. Avoid at all costs. Not to be trusted
I was sent fake perfume. Smelt nothing like the original. Complete scam and do not buy!
My experience with this company was an unhappy one. I had an allergic reaction to the fragrance, when I contacted the company via the online form they did not respond. when I requested a chargeback from Klarna I very quickly got a response via email from Mia asking me what the issue was. After explaining via email, I was told that I could not expect a refund and a vague accusation that I was expecting a free bottle of fragrance as a gift. Instead of addressing the fact that they ignored the online form I had completed, I was told that I had put them in an unfair position by requesting the chargeback.
Be very careful when using this company, the products are not good and the customer service is appalling
Awful ! Not legit ! Scam!
If you don't want to lose your money and your time please don't bother to order from this site because they won't give you their time (won't answer your emails) and you will never see your money back !
After many emails they couldn't be bother to get back to me ... I just lost my money
I ordered 2x 10ml Peony Couture on July 10th with the expectation from the website that shipping would be 3-5 business days.
After reading a few reviews here I starting getting a bit worried. According to the order tracking on the website, the order has been fulfilled but tracking on the Shop App said that shipment was being prepared. I hadn't received any notification of a change in order status since the original acceptance email I got when I placed the order.
I contacted customer services by email on 18th July and received an immediate reply saying they would look into the order status.
I received the shipment on 19th July. The fragrance is spot on (we still have some of an original bottle to compare against). The packing and presentation was super and my wife was really pleased to receive her gift.
From that perspective I couldn't be happier and would use/recommend Fragrance Revolution again but for a 5 star review, I would suggest that the current system of order status notification is improved to give the buyer timely updates and a little more confidence.
I made an order on 9th July, it’s now 24th July and I still have not received it, even after sending 2 emails with NO REPLY! I spent £89, scammers!
DON’T WASTE YOUR MONEY!
The perfumes were delivered really promptly . What a great idea to be able to test these expensive perfumes before you buy
DEFINITELY DO NOT TRUST!
The sample of the scent I ordered smelt cheap, very naff and nothing like the original perfume. The make of perfume on the label of the plastic vial was spelt incorrectly and was printed on bad quality paper so the print bled.
The packaging (envelope and tissue paper) was fairly decent but what a waste of money - they could be making a few pennys more!
I feel a bit sorry for them as they must be desperate.
I am lucky as I didn't lose too much money but it's sad that others have so please please BEWARE of this company!
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