Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
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Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.
企業が回答しました
This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny respo... もっと見る
企業が回答しました
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
連絡先
Unit 9 Newbury Works , BA3 5RX, Coleford , 英国
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4.5
優良
182件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant from start to finish
Brilliant from start to finish. Thank you so much. Price was also significantly cheaper than everywhere else I looked which was even greater. Delivery was seamless.
2025年11月20日
FranklyFlooring&Furniture からの回答
Thank you for taking time to provide this review. I'm happy to hear that you had such a positive experience and that we offered a competitive price for your flooring. Kindest regards, Millie
Just wanted to say how well Frankly…
Just wanted to say how well Frankly Flooring handled my recent order. Online order process smooth, well laid out Web site. Communication from Tyler confirming order and delivery date prompt. Delivery as scheduled not issues. driver got the items as close to the door as humanly possible for me. To all purchasers of the Furlong Emerald range of engineered Oak, please DO READ the Frankly flooring installation guide, and follow the advise, allow the product to acclimatize in your home, and do open all boxes and use from each as there can be a wide variation of the natural Oak colour, so a "soft layout" before fixing is recommended. Product itself very solid, and easy to work with, and would recommend to others. Do use a decent underlay, it's worth it for the final finished floor to be it's best.
2025年11月15日
FranklyFlooring&Furniture からの回答
Thank you so much for such lovely feedback. I'm happy to hear you found the ordering process smooth and that Tyler provided you with a prompt reply and stated delivery timescales. I hope you're enjoying your new flooring. Kindest regards, Millie
FranklyFlooring&Furniture からの回答
I'm sorry to hear the delivery prices are are higher than you'd expect. Due to the nature of the products we ship being heavier this unfortunately increases the cost of delivery, as the price is based on weight and size and delivery prices vary based on the type of product ordered. As we source direct from supplier this increases delivery timescale, which is listed on our website 4-8 business days on average for delivery. I hope this has helped explain the reasoning for this. Kindest regards, Millie
Excellent service all round
2025年11月1日
FranklyFlooring&Furniture からの回答
Thank you for the 5 star review, I'm pleased to hear we provided excellent service for your order. Kindest regards, Millie
The price was good, delivery times AWFUL
The price was good, but the website lists Tarkett products as being a 4-8 business day delivery item.
I ordered on the 5th November meaning it's now been 13 business days (21st November) since my order and I still haven't received the flooring or an official delivery slot. This has or course thrown all my timings and construction bookings off and delayed my project significantly.
2025年11月5日
FranklyFlooring&Furniture からの回答
I'm sorry that we were unable to get your product to you in the agreed timescales and I hope this has since been resolved? Due to unexpected delays with suppliers or transport, we recommend on our website (delivery information section) not booking in a fitter until you have received the product to avoid any potential cancellation fees and disappointment. We will make every attempt to deliver your product as quickly as possible, however, if there is a supply/transport issue we may not be able to guarantee this. Kindest regards, Millie
I ordered a free sample of LVT…
I ordered a free sample of LVT flooring, an email was recieved to say it had been processed and would be with me in 5 working days. After 7 days I had not recieved the sample, I sent an email but had no reply. After 10 days I called twice but there was no answer so I left a message to call me back but still no reply.
Safe to say that Frankly flooring will not be getting an order from me and I am purchasing the exact same floor from another supplier!! Disgusting customer service!
2025年11月5日
自発的なレビュー
FranklyFlooring&Furniture からの回答
I'm sorry to hear the samples you'd requested hadn't arrived and you didn't receive a call back. Can you confirm for me the date you left your message if you can recall, so I can look into where we went wrong and implement changes so we can improve moving forward? Kindest regards, Millie
Prompt delivery at best price didn't …
Prompt delivery at best price didn't write a review until tiles laid today. Look very goof
2025年11月15日
FranklyFlooring&Furniture からの回答
Thank you for your review. I'm happy to hear we offered you competitive prices and that the flooring has gone down without issues. Kindest regards, Millie
FranklyFlooring&Furniture からの回答
Thank you for taking the time to provide feedback. I'm pleased you liked the product and that we could get this to you quickly. Kindest regards, Millie
Everyone in the office was very…
Everyone in the office was very helpful. I had a problem paying for the lvt through their website,it got sorted fine and everything was delivered on time.
2025年10月22日
FranklyFlooring&Furniture からの回答
I'm glad to hear we were able to get your payment processed and your order was delivered within the agreed timescales. Kindest regards, Millie
item as described
item as described. excellent price good communications and fast delivery. thank you.
2025年10月16日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for your feedback. I'm pleased to hear you were impressed with our communication and the speed of delivery. Kindest regards, Millie
Great company
Great value, smooth transaction and excellent customer service. Highly recommended.
Cheers
Jez
2025年11月5日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for your kind words! We're delighted to hear you found great value, a smooth ordering experience, and excellent customer service. Your recommendation means a lot to us — we really appreciate your support
FranklyFlooring&Furniture からの回答
Thank you for your feedback! We're so glad to hear the process went smoothly and that your delivery arrived even sooner than expected. We really appreciate you choosing us.
Simon gave me good advice on product
Simon gave me good advice on product. Very good customer service and very helpful and reassuring when I was panicking that I had ordered the wrong item. Simon was right of course
2025年10月6日
FranklyFlooring&Furniture からの回答
This is amazing feedback, thank you Denise. Simon has over 20 years industry knowledge and always happy to put that knowledge to helping customers get the best flooring outcome.
Kindest regards
Millie
FranklyFlooring&Furniture からの回答
I'm glad to hear our customer service stood out for you, Diana. Thank you for taking the time to provide this feedback.
Kindest regards
Millie
Very helpful people and the best price…
Very helpful people and the best price on the internet.
The floor looks amazing
Thanks
2025年10月2日
FranklyFlooring&Furniture からの回答
Thank you for your glowing review. I'm happy to hear the flooring looks amazing and that we provided it at a good price.
kindest regards
Millie
Very competitive pricing and very…
Very competitive pricing and very helpful staff (Millie was brilliant)!
2025年10月7日
FranklyFlooring&Furniture からの回答
Thank you so much for your lovely feedback, Pam. Hope you had a lovely time at the wedding after popping to us
Kindest regards
Millie
Very speedy delivery and couldn't have…
Very speedy delivery and couldn't have been more helpful when I needed to get an order placed and delivered asap! Also best price I found online.
2025年10月7日
FranklyFlooring&Furniture からの回答
Wow, great feedback Debbie and very much appreciated. I'm glad you had such a positive experience with us!
Kindest regards
Millie
Excellent communication and fast…
Excellent communication and fast delivery of Karndean vinyl tiles.
Thanks
2025年9月26日
FranklyFlooring&Furniture からの回答
Thank you for your feedback Lee, I'm glad our communication was excellent for you. Always appreciate feedback on our service.
Kindest regards
Millie
Competitive priced flooring and great service!
The ordering process was very easy and I was kept informed all of the way. The flooring arrived exactly when they said it would. The price of the flooring was competitive and it has transformed our hallway and downstairs cloakroom. Would definitely use Frankly Flooring again. Thank you
2025年9月23日
FranklyFlooring&Furniture からの回答
Thank you so much for your lovely feedback! We're thrilled to hear that your ordering experience was smooth from start to finish and that your new flooring arrived exactly as planned. It’s great to know you’re happy with both the price and the transformation in your home — your hallway and cloakroom must look fantastic! We really appreciate your recommendation and look forward to helping you again in the future.
Good experience all round.
Good range of products, simple to use website, delivery driver very helpful, good experience all round.
2025年10月10日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for your great feedback! We're so glad to hear you found our website easy to use and that you were happy with the range of products available. It’s also wonderful to know the delivery driver was helpful — we’re thrilled you had a positive experience all round. Thanks for choosing Frankly Flooring!
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