Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
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レビュアーのコメントを見てみましょう
Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.
企業が回答しました
This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny respo... もっと見る
企業が回答しました
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
連絡先
Unit 9 Newbury Works , BA3 5RX, Coleford , 英国
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4.5
優良
182件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very impressive
Very impressive. Due to the day ordered, it arrived only two days later (in Scotland). Great quality and as discribed. I had made a mistake in the detail of my order but that was sorted with a single email and no fuss which was appreciated!
2026年2月2日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for the brilliant review. We’re so pleased your order arrived quickly all the way to Scotland and that you were happy with the quality of the product. Mistakes can happen when ordering, so we’re glad we could get everything corrected quickly and hassle-free for you. Your feedback is greatly appreciated.
Excellent - A* Company - Great Prices
Excellent customer service - easy to order - fantastic price and the delivery was perfect
2026年1月27日
FranklyFlooring&Furniture からの回答
We really appreciate your feedback. It’s fantastic to hear that everything from ordering through to delivery went so smoothly for you. We always aim to combine great value with reliable service, so your comments mean a lot to the team. Thank you for choosing Frankly Flooring.
Really helpful company
Really helpful company. I wanted a specific item that was out of stock. I tried several companies and Frankly flooring were the only one who proactively contacted the manufacturer to find out when it would be available and kept me informed of progress. All of this at a very competitive price.
2026年1月16日
FranklyFlooring&Furniture からの回答
Thank you for such a thoughtful review. We know how frustrating it can be trying to track down specific products, so we were more than happy to contact the manufacturer directly and keep you updated along the way. It’s great to hear the effort made a difference, and we’re pleased we could also offer a competitive price. We truly appreciate your support.
FranklyFlooring&Furniture からの回答
Many thanks for your kind comments. We’re delighted our team could help and make the process straightforward for you. We look forward to welcoming you back again in the future.
Great experience and no issues with the…
Great experience and no issues with the design strips
2026年1月19日
FranklyFlooring&Furniture からの回答
Thank you for taking the time to leave a review. We’re pleased to hear everything went smoothly and that you were happy with the design strips. Enjoy your new flooring and thanks again for your order.
FranklyFlooring&Furniture からの回答
Really appreciate the feedback. It was a pleasure assisting you and we’re glad the whole process was a positive experience from start to finish. Thank you for choosing Frankly Flooring.
Not interested once you've paid takes 4 months to respond to factual reviews then apparently concurrs with your observations nice to see they agree there service is rubbish
Ordered and paid for four boxes of Karndean RL48 oak flooring for a total of £636.00.
Delivery date advised the next day with advise that a tracking link would be sent on the delivery day to track in real time.
They failed to do this until I telephoned them around lunchtime to ensure delivery was still happening.
Prepped floor and opened the boxes ready to lay and noticed the planks had actual depressions and indentations into the surface forming little hollows.
I telephoned frankly flooring furniture and sent numerous images of such as requested.
After consulting there director they advised it was a manufacturing problem and that they would arrange replacements for delivery.
2 days later they emailed saying they would not be exchanging them as it was intentional detail sending some photos from Karndean displaying such dents.
These are not on the Karndean website or frankly flooring furniture’s website or in any text describing this flooring.
After expressing disappointment at this service I was advised I could exchange the flooring at a 30% restocking fee plus carriage circa £207.00.
It beggars belief that they fail to accurately describe there product or show imagery to detail such finishes especially seeming they thought it was fault themselves.
2026年1月31日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
When you first contacted us regarding the texture and markings on the planks, we immediately raised the matter with the manufacturer to ensure we provided you with accurate information. Following their review, Karndean confirmed that the detailing was an intentional part of the product’s design and finish, rather than a manufacturing defect.
Customer satisfaction is extremely important to us, and while we appreciate this outcome was not the one you had hoped for, we do thank you for your feedback as it helps us continue improving our product information and service.
The service is excellent
The service is excellent, the prices are competitive, and the products are top-notch.
2026年1月21日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for your fantastic feedback! We're delighted to hear you were pleased with our service, competitive pricing, and the quality of our products. We really appreciate your support and look forward to helping you again in the future.
Excellent service
Excellent service! Easy to order and very helpful staff and the carpet was a great price.
2025年12月8日
FranklyFlooring&Furniture からの回答
Thank you for your positive review, I'm happy we were able to assist you with your order and at a competitive price. Kindest regards, Millie
FranklyFlooring&Furniture からの回答
Thank you, I'm pleased to here everything was speedy for you. Kindest regards, Millie
Received the wrong flooring and called…
Received the wrong flooring and called several times to be told I'll get a call back, no call back and a voice message stating closed until 5th jan
2025年12月14日
FranklyFlooring&Furniture からの回答
I'm sorry to read you received the incorrect product and faced challenges getting this resolved. I believe I spoke with you last week and was able to provide you with an update on what had happened and what we intended to do to get this rectified. I hope everything has since been resolved for you and delivery/collection went ok following the change of days due to the snow storm? Kindest regards, Millie
Poor service
An order I placed three weeks ago is still only partially fulfilled, and I was told I'd be given an update on the situation on three separate occasions, only for them not to honour these promises. Never again.
2025年12月4日
FranklyFlooring&Furniture からの回答
I'm so sorry that you only received part of your order and faced challenges getting an update. If the issue is still outstanding please email sales@franklyflooring.co.uk referencing this review and I will investigate this for you. Kindest regards, Millie
missing flooring
Ordered 6 packets of flooring. We received 5 packets that had been delivered to a house 2 streets away.
I have called the company and emailed them on numerous occasions, but have still had no reply or explanation.
I have now had to buy an additional pack from another company as the floor layer has been booked in to fit before xmas. Still waiting on a reply from Frankly flooring.
2025年12月6日
FranklyFlooring&Furniture からの回答
I'm so sorry to read that part of your order was not delivered and you've face difficulty getting this resolved. If the issue is still outstanding, please email sales@franklyflooring.co.uk refencing this review and I can look into this for you. Kindest regards, Millie
Very good price for Karndean flooring…
Very good price for Karndean flooring and fast delivery
2025年12月4日
FranklyFlooring&Furniture からの回答
Thank you so much, I'm happy we were able to source your Karndean flooring at a competitive price and get this to you with fast delivery. I hope your installation was smooth and enjoying your new flooring. Kindest regards, Millie
FranklyFlooring&Furniture からの回答
Thank you for your feedback. I'm pleased to hear we were able to offer you advice on your order and that the delivery was quick. Kindest regards, Millie
Easy to order online
Easy to order online, communication with the company has been excellent both with email conformation and personal contact by telephone. Delivery was on time and on arranged date would definitely use this company again.
2025年11月26日
FranklyFlooring&Furniture からの回答
Thank you so much for your lovely review. I'm pleased to hear you were especially happy with our communication and that delivery took place on the agreed date. I hope your installation went well and happy with you new flooring. Kindest regards, Millie
Karndean flooring purchase
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compared to other stockists. the order process was easy and it was delivered in a few days. excellent
2025年12月2日
FranklyFlooring&Furniture からの回答
Thank you so much for your feedback, I hope the installation went well. I'm pleased that we were able to get this to you quickly at a competitive price. Kindest regards, Millie
Excellent communications and very good…
Excellent communications and very good timings given about my delivery times.
Very impressed and will order again from this company
2025年12月3日
FranklyFlooring&Furniture からの回答
Thank you for your review. I'm happy we were able to provide you with delivery timescales that worked for you and offered excellent communications about your order. Kindest regards, Millie
FranklyFlooring&Furniture からの回答
Thank you for your review, I'm pleased to hear you were happy with our service. Kindest regards, Millie
Very good experience
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could find and ordering process very easy. I was kept informed about my order as it progressed and lead time was good. Shout out to the delivery company C&D South West Limited as well, the road was tricky because my builders had 3 vans in, but the driver was cheerful, helpful and made everything stress free! I would definitely recommend people order from this company!
2025年11月20日
FranklyFlooring&Furniture からの回答
Thank you so much for such lovely feedback. I happy to hear we offered you good prices and that the delivery was stress free. I hope you've had it installed since so you can enjoy your new flooring. Kindest regards, Millie
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