Fratelli Orsini レビュー 79

TrustScore 5段階評価の4

3.8

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

1 Stern ist zu viel. Auf die Ware wochenlang gewartet, viel schlimmer ist nun die Post von FedEx, die 32,95 EUR Zollgebühren und Aufwendungspauschale beglichen haben wollen. Handmade in Italy ist di... もっと見る

企業が回答しました

5つ星のうち5の評価

I have been ordering gloves from Fratelli Orsini for several years and it has always been a good experience. My latest, olive hue cashmere lined gloves, are beautiful. Quality is exceptional. Great cu... もっと見る

5つ星のうち5の評価

I recently purchased a pair of leather gloves from Fratelli Orsini and I couldn’t be happier. The craftsmanship is immediately noticeable as soon as you take them out of the box: the stitching is fl... もっと見る

5つ星のうち5の評価

This company specializes in high-quality gloves of all types. I purchased a very high-quality pair of driving gloves from here in a gorgeous cognac color. I highly recommend this company for anyone se... もっと見る

企業情報

当該企業による記述

Fratelli Orsini celebrates the art of handmade Italian craftsmanship. Every pair of gloves and accessory is created by skilled artisans in Italy, using traditional techniques passed down through generations. Our collection of high-end leather gloves and accessories combines timeless elegance with exceptional quality. From the finest materials to the smallest details, each product is designed to last and to be treasured for years to come. We take pride in preserving true Italian craftsmanship, offering pieces that embody authenticity, style, and durability. With Fratelli Orsini, you don’t just wear an accessory - you experience the legacy of Italy’s finest artisans.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

79件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち1の評価

1 Stern ist zu viel

1 Stern ist zu viel. Auf die Ware wochenlang gewartet, viel schlimmer ist nun die Post von FedEx, die 32,95 EUR Zollgebühren und Aufwendungspauschale beglichen haben wollen.
Handmade in Italy ist die Werbung, für mich ist das absolute Irreführung des Kunden.
Nie wieder!

2026年4月20日
自発的なレビュー
Fratelli Orsini ロゴ

Fratelli Orsini からの回答

Dear Schulz,

Thank you for your review. I am sorry to hear that the delivery time and the customs invoice from FedEx have led to this experience.

"Handmade in Italy" is something we stand behind completely — it is an honest reflection of how every product we sell is made. I understand you feel differently, and I would welcome the opportunity to speak with you about this directly.

Regarding the customs fees, we do include information on potential import charges, and I recognise that this needs to be communicated more clearly to our international customers — something we are working on.

Please get in touch with me at j.zwart@fratelli-orsini.com with your order details so I can review your case and provide a suitable solution.

I look forward to hearing from you.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

5つ星のうち5の評価

Love Fratelli Orsini gloves

I have been ordering gloves from Fratelli Orsini for several years and it has always been a good experience. My latest, olive hue cashmere lined gloves, are beautiful. Quality is exceptional. Great cut, leather, the fit. Elegant, timeless, and warm, too! And it is nice that ordering, shipping, and delivery is smooth, never had a problem.

2026年3月3日
自発的なレビュー
5つ星のうち5の評価

These gloves are by far the most…

These gloves are by far the most comfortable I have ever wore in my 70 year young life! The grain of the leather is oh so smooth and soft and flexible and cuddly. You truly get what you pay for, look no farther!

2026年3月11日
自発的なレビュー
5つ星のうち5の評価

My fingers are always cold in the…


My fingers are always cold in the winter, no matter what glover I wear. This winter has been especially cold and snowy where I live. Extremely uncomfortable when I go out. Been looking for gloves all season. I saw the ad for these and decided to try them. After all, it’s only money. What a surprise. They slide on and off easily, feel like they belong on my hands, are thin enough to make doing things with them on easy, and most of all, keep my hands, all the way to the ends of my fingers warm on the coldest days. I love them!

2026年2月15日
自発的なレビュー
5つ星のうち5の評価

Luxury gloves

I have bought one pair of gloves from this brand, one of the rare brand that you could find quality and luxury at the same time; my fiance loves them so so much
Special thanks fir their service also.

2026年3月5日
自発的なレビュー
5つ星のうち5の評価

Fast delivery

Fast delivery, secure packaging and extra protective gloves storage, all this at a reasonable price for a very high quality product. Thank you! I recommend the manufacturer and seller...

2026年2月16日
自発的なレビュー
5つ星のうち5の評価

Great gloves & ordering experience

The gloves are of beautiful quality leather and lined in cashmere; they offer more accurate sizing than the typical combined sizes most glove companies use so the fit is really nice!
Their customer service was excellent, issuing a prompt refund when a style I had ordered previously had a defect.

2026年1月26日
自発的なレビュー
5つ星のうち5の評価

Wonderful, wonderful, wonderful!

The staff was friendly and helpful. The gloves arrived beautifully packaged and on time. They are beautiful - wonderful quality, fit perfectly, and I wear them every day. I highly recommend them!

2026年1月28日
自発的なレビュー
5つ星のうち5の評価

High-quality gloves

This company specializes in high-quality gloves of all types. I purchased a very high-quality pair of driving gloves from here in a gorgeous cognac color. I highly recommend this company for anyone seeking a high-quality pair of gloves. Great customer service too.

2026年3月4日
自発的なレビュー
5つ星のうち5の評価

Fantastic customer service!

Fantastic customer service!! I ordered a pair of black Isabella gloves in December 2025, but they were accidentally oversold, so this company not only refunded my purchase price, but gave me a discount coupon for a future order! I got a email saying that the gloves were available back in January (automated message), so I ordered them then. The gloves are warm and extremely comfortable…and they “fit like a glove”. Beautifully made. They came with a packet of conditioning oil, which is of course meant to protect the leather, but left them a little sticky until it got worked in, which is fine, it just took longer than expected. Again, worth the wait and the money! If I need more gloves I will order from this company, however these gloves are so well made I will expect not to need new gloves for many many years! Thank you!

2026年2月10日
自発的なレビュー
5つ星のうち1の評価

Buyer beware

Buyer beware! I ordered a bag and gloves and had to pay for 3-5 days delivery (as there was no other option). The items arrived 1 month later, I chased this with their ‘customer service’, who were rude and provided false information on when I had ordered the products - which I had to send evidence of! The bag I bought arrived in a ripped cardboard box with no protection other than a plastic bag - the bag was damaged and ‘customer services’ were not interested - they said to replace or return I would have to pay for the return postage, which was non-refundable. I also would not be refunded the importation tax - which I was not told at any time I would have to pay, that was a nasty surprise that FedEx informed me of before they would deliver it.
After spending nearly £500 on bag and gloves, I am now left with very nice gloves, but a damaged bag (damaged across the front of the bag) and no response from the company.

2026年2月24日
自発的なレビュー
Fratelli Orsini ロゴ

Fratelli Orsini からの回答

Dear Zoe,

Thank you for taking the time to share your experience in such detail — I truly appreciate it.

I'm sorry to hear that your order didn't go as it should have. A delayed delivery, a bag arriving in poor condition, and feeling like your case wasn't properly handled — I completely understand your frustration, and this is not the standard we hold ourselves to.

I would very much like to make this right for you. Please reach out to me directly at j.zwart@fratelli-orsini.com so I can review your case and provide a suitable solution.

Looking forward hearing form you!

Kind regards,

Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

5つ星のうち1の評価

32% Duties !!!

Products are nice but 3 months after receiving my order I've got an invoice from Fedex. 32% duties and fees!
Fratelli Orsini should be much more explicit and even calculate the price for international shipments including all fees. It is not that hard.
This tactic works once. No more Fratelli Orsini for me or my family. If you are shipping internationally, add 30 - 40 % to the price you are paying when you place your order.

2026年2月25日
自発的なレビュー
Fratelli Orsini ロゴ

Fratelli Orsini からの回答

Dear Claudia,

Thank you so much for taking the time to share your feedback — and I'm really glad to hear you're happy with the quality of the products.

I'm sorry about those unexpected duties and fees after your order. Even though we do mention potential import charges in our terms, I completely understand how frustrating it must have been to receive a 32% invoice months later — that's not the experience we want for our customers, and we're working on communicating this more clearly upfront.

I would really appreciate the opportunity to personally look into your situation and see how we can make this right for you. Please contact me directly at j.zwart@fratelli-orsini.com
so I can review your case and provide a suitable solution. I look forward to hearing from you.

Kind regards,

Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

5つ星のうち1の評価

Gloves are excellent, their checkout flow is not

Gloves are excellent. Comfortable, warm, they look like they're made with solid materials. I bought these in early January, they arrived about 3 weeks later, which is a bit later than I expected but that's OK, it's really not my issue.
What's not OK is the extra 60$ I was made to pay by FedEx in import fees to Denmark, which were not stated anywhere on Fratelli Orsini's website and were added on top of the hefty 140$ I already paid for the gloves. Their website, in fact, says taxes are calculated at checkout.
You could make the case the gloves are still worth their price if you're reading this because they really are excellent quality, just be wary that if you're buying outside the USA you might get a little surprise.

2026年1月27日
自発的なレビュー
Fratelli Orsini ロゴ

Fratelli Orsini からの回答

Dear Marco,

Thank you so much for the lovely words about your gloves — it genuinely makes our day to hear you're loving the quality, comfort, and warmth. That's exactly what we're all about!

That said, I'm really sorry about those unexpected $60 import fees when your order arrived in Denmark. What a frustrating surprise that must have been, especially on top of what you'd already paid — and that's absolutely not the experience we want for you.

Please reach out to me directly at j.zwart@fratelli-orsini.com and 'll resolve the issue for you immediately.

I look forward to hearing from you.

Kind regards,

Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

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