Fratelli Orsini レビュー 79

Fratelli Orsini からの回答

2026年6月2日 に更新

Dear Maria,

Thank you for reaching out. I am sorry to hear about what happened with your Christmas order — a failed delivery due to the signature requirement, the package being returned, and then no follow-up on your refund are all things that should have been handled better on our end.

Please contact me directly at j.zwart@fratelliorsini.com with your order details and I will personally ensure your case is investigated and resolved promptly.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月2日 に更新

Dear Alexander,

Thank you for taking the time to share your experience. I am sorry — a six-week exchange process, unavailable stock, slow email responses, and a chat function that does not work are all serious shortcomings, and I understand why this experience has left such a poor impression, particularly for Christmas gifts.

This is certainly not the experience we aim to provide. Situations like this should be handled much more proactively and clearly.

I would like to personally look into your case and see how we can properly resolve this for you. Please contact me directly at my private email address j.zwart@fratelliorsini.com so I can review your situation and provide a solution.

Looking forward to hearing from you.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月1日 に更新

Dear Customer,

I am sorry to hear that your order did not arrive and that you were unable to reach us. I can assure you that we are a legitimate business and take every undelivered orders seriously.

Please contact me directly at j.zwart@fratelliorsini.com with your order details and I will personally look into this and make sure it is resolved.

I look forward to hearing from you.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月1日 に更新

Dear Customer,

Thank you for reaching out. I am sorry to hear about what happened with your Christmas order — a failed delivery due to the signature requirement, the package being returned, and then no follow-up on your refund are all things that should have been handled better on our end.

Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will personally ensure your case is investigated and refunded promptly.

I look forward to hearing from you.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月2日

Dear Debby,

Thank you for sharing your feedback, and I sincerely apologize for the delay and frustration you’ve experienced.

I understand your disappointment, especially since the expected delivery timeframe was advertised as 3–5 days. Unfortunately, your order has taken longer than anticipated, and I’m sorry that you also did not receive a timely response to your emails.

I would like to personally look into the status of your shipment and ensure everything has been handled correctly. If your order has since arrived, I hope the gloves were worth the wait — but I would still like the opportunity to address your experience as these things are not something we take lightly.

Please contact me directly at j.zwart@fratelli-orsini.com with your order number, and I would like to personally look into this and resolve it as quickly as possible for you.

I look forward to hearing from you.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月2日

Dear Lev,

Thank you for sharing your feedback, and I sincerely apologize for the delay and frustration you’ve experienced.

I completely understand your disappointment, especially since the delivery timeframe was advertised as 3–5 days. Unfortunately, your order has taken longer than expected, and I am very sorry that your emails were not answered in a timely manner.

I would like to investigate what happened. Please contact me directly at j.zwart@fratelli-orsini.com with your order number, and I will personally look into this and work to resolve it as quickly as possible for you.

Thank you for your patience and understanding. We truly appreciate your support and the opportunity to make this right.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月2日 に更新

Dear Brent,

Thank you for sharing your feedback. I am very sorry to hear about the delay with your order and the lack of communication you experienced. I completely understand how frustrating this must be, especially since the gloves were intended as a gift for your wife.

Please accept my sincere apologies for both the shipping delay and for not receiving a timely response from our support team. This is not the level of service we aim to provide.

I would like to look into what happened. Could you please send me an email at j.zwart@fratelli-orsini.com with your order number? Once I receive it, I will immediately check the status of your shipment and also offer you appropriate compensation for the delay.

Thank you for bringing this to our attention. I hope we can still make this right for you.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月2日 に更新

Dear Joseph,

Thank you for sharing your feedback. I am very sorry to hear that the cashmere lining of your Alessandro lambskin gloves developed holes within such a short period of time.

We understand your disappointment, especially given the expectations that come with a premium product. This is certainly not the experience we want our customers to have.

I would like to personally investigate what happened. Could you please send me an email at j.zwart@fratelli-orsini.com with your order number and, if possible, a few photos of the lining? Once received, I can review the issue immediately and I will ensure that we rectify this with appropriate compensation.

Thank you again for bringing this to our attention. I look forward to hearing from you so we can resolve this as quickly as possible.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月2日

Dear Bill,

Thank you for sharing your feedback, and I sincerely apologize for the delay and frustration with your order.

I completely understand your concern, especially since our website stated a delivery timeframe of 2–5 days. I am very sorry that your order was delayed and that this has caused you to lose confidence in us.

Please be assured that we are still fully operational, and I would appreciate the opportunity to personally investigate what happened with your order. Could you please send me a personal email to j.zwart@fratelli-orsini.com with your order number? I'll make sure to resolve the issue for you immediately.

My sincere apologies again for the inconvenience.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月1日

Dear Suzie,

Thank you for your feedback. I am sorry that the uncertainty around your order created a frustrating experience, particularly during the holiday season.

We hope the gloves arrived in time and were well received. That said, I would still like to look into this personally and ensure everything was handled to your satisfaction. Please send me your order number at j.zwart@fratelli-orsini.com so I can immediately check the status of your order and also offer you appropriate compensation for the delay.

I look forward to hearing from you so that we can resolve this as soon as possible.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com

Fratelli Orsini からの回答

2026年6月1日

Dear Albert,

Thank you for leaving your feedback.

Yes, we are open and fully operational. I am sorry for the delay with your order and for the lack of response from our support team — this is not the standard we hold ourselves to.

Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will personally look into what happened and make sure it is properly resolved.

I look forward to hearing from you.

Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com